Epson PowerLite Home Cinema 3600e User's Guide download pdf (Page 141)

Related references

Remote Control Operation

Projector Light Status

Optional Equipment and Replacement Parts

Where to Get Help

Related tasks

Replacing the Remote Control Batteries

Where to Get Help

If you need to contact Epson for technical support services, use the following support options.

Internet Support

Visit Epson's support website at epson.com/support (U.S.) or epson.ca/support (Canada) for solutions to

common problems with your projector. You can download utilities and documentation, get FAQs and

troubleshooting advice, or e-mail Epson with your questions.

Speak to a Support Representative

To use the Epson PrivateLine Support service, call (800) 637-7661. This service is available for the

duration of your warranty period. You may also speak with a projector support specialist by dialing (562)

276-4394 (U.S.) or (905) 709-3839 (Canada).

Support hours are 6 AM to 8 PM, Pacific Time, Monday through Friday and 7 AM to 4 PM, Pacific Time,

Saturday.

Days and hours of support are subject to change without notice. Toll or long distance charges may

apply.

Before you call, have the following information ready:

• Product name

• Product serial number (located on the bottom or rear of the projector, or in the menu system)

• Proof of purchase (such as a store receipt) and date of purchase

• Computer or video configuration

• Description of the problem

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Epson PowerLite Home Cinema 3600e User's Guide Page 141