Epson WorkForce 30 Series User Manual download pdf (Page 26)

Solving Problems

Problems and Solutions

Check the solutions below if you’re having trouble using your printer.

Paper Feeding Problems

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Make sure the paper size settings are correct for the paper you loaded.

■

Make sure your paper is loaded short edge first and is positioned against the

right edge guide with the left edge guide against its left side. Don’t load paper

above the arrow mark inside the left edge guide.

■

If paper doesn’t feed, remove it from the sheet feeder. Flip through the stack to

separate the sheets a little. Then reload the paper against the right edge guide,

and slide the left edge guide against the paper (but not too tightly). Make sure

the paper is not in front of the feeder guard.

■

Do not load too many sheets at once (up to 20 sheets of photo or matte paper

and 100 sheets of 20 lb plain paper). See the online Epson Information Center

for more information.

■

If paper is jammed, follow these steps to clear the jam:

1. Press the ) paper button to eject the jammed paper. If the jammed paper

is not ejected, go to the next step.

2. If the paper is stuck near the sheet feeder or output tray, gently pull it out.

If the paper is stuck inside, press the P power button to turn off the

printer. Open the printer cover and remove any paper inside, including

any torn pieces. Do not pull the paper out backward; this can damage the

sheet feeder. Close the printer cover, then turn the printer back on.

Print Quality Problems

If you have any problems with the print quality, try these solutions:

■

Load the paper printable side up (usually the whiter, brighter, or glossy side).

■

Make sure your paper isn’t damp or curled.

■

Use a support sheet with special paper or load your paper one sheet at a time.

Remove sheets from the output tray so not too many collect at a time.

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Epson WorkForce 30 Series User Manual Page 26