Epson EB-585Wi User's Guide download pdf (Page 222)

Solutions When the Interactive Pens Cause Interference or Unwanted Effects

If the pens are causing interference or unwanted effects, try the following solutions:

• When both pens are used at the same time, make sure they are approximately 4 inches (10.16 cm)

apart.

• Do not rest the pens on the image area of an interactive table, to avoid interference with your

computer's mouse.

• Make sure that nothing is blocking the direct line to the infrared site.

Parent topic: Solving Interactive Problems

Solutions When Network Alert E-Mails are Not Received

If you do not receive an e-mail alerting you to problems with a projector over the network, try the

following solutions:

• Make sure the projector is turned on and connected to the network correctly. (If an error shut down the

projector, it cannot send an e-mail.)

• Make sure you set up the projector e-mail alert settings correctly on the projector's network Mail menu

or in the network software.

• Set the Standby Mode setting to Communication On so the network software can monitor the

projector in standby mode.

Parent topic: Solving Problems

Related concepts

Wired Network Projection

Wireless Network Projection

Related references

Projector Setup Settings - Extended Menu

Projector Network Settings - Network Menu

Where to Get Help

If you need to contact Epson for technical support services, use the following support options.

Internet Support

Visit Epson's support website at epson.com/support (U.S.) or epson.ca/support (Canada) for solutions to

common problems with your projector. You can download utilities and documentation, get FAQs and

troubleshooting advice, or e-mail Epson with your questions.

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Epson EB-585Wi User's Guide Page 222