Epson Pulsense PS-500 User Manual download pdf (Page 51)

Troubleshooting



51

Problem Solving

Check each item.

Problem

Solution

Basic Action

Nothing on the display.

After buying the product, the PS-500 is in

battery protection mode. Set product to the

cradle and connect to a USB port to charge the

device and terminate the battery protection

mode.

“Getting Started” on page 15

The product is not responding

according to the performed

operation

Check the battery level and charge the device if

necessary.

Charging

The device does not charge

when set to the cradle.

Charging stops frequently.

Charge in an environment where the

surrounding temperature is 5 to 35℃

Some PCs may not support the product.

If you are connecting the charging cradle via a

USB hub it may not charge. In this case please

connect directly to the USB port of the PC.

Clean the contact points of the product and

charging cradle.

“Looking after your device” on page 43

The product and charging cradle

heat up while charging.

The product or cradle might be faulty.

Immediately stop using the product and cradle,

and contact our service center.

A charging error is being

displayed.

Charge in a location with an operating

temperature of 5 to 35 ℃.

Water Resistance

Can I use the product while

swimming or diving?

The product is water resistant to 3bar. The

product is not designed for swimming or diving.

The inside of the glass where

the sensor is located is cloudy.

Temporary clouding will not affect the product.

Use it as is. If the clouding does not clear up

after some time, water may have entered the

product.

Data Transfer

Data transfer is not possible

even though the product is

connected to a smart device.

Refer to the Bluetooth® section in this manual

to resolve pairing issues.

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