Epson PowerLite Home Cinema 5020UB User's Guide Page 86
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86 Problem Solving
Where to Get Help
Internet Support
Epson provides technical assistance 24 hours a day at epson.com/support (U.S.) or
epson.ca/support (Canada). Here you can access troubleshooting information, download
product documentation, and receive technical advice through email.
Speak to a Support Representative
To use the Epson PrivateLine Support service, call (800) 637-7661. This is the fastest way of
speaking to a live representative, and it’s free. This service is available 6
AM to 6 PM, Pacific
Time, Monday through Friday, for the duration of your warranty period.
You may also speak with a projector support specialist by dialing (562) 276-4394 (US) or
(905) 709-3839 (Canada), 6
AM to 8 PM, Pacific Time, Monday through Friday, and 7 AM to
4
PM, Pacific Time, Saturday.
Days and hours of support are subject to change without notice. Toll or long distance charges
may apply.
Before you call, please have the following information ready:
■ Product name (PowerLite Home Cinema 5020UB/5020UBe)
■ Product serial number (located on the bottom of the projector or in the projector’s Info
menu)
■ Computer configuration, if you’re connected to a computer
■ Description of the problem
Purchase Supplies and Accessories
You can purchase screens, carrying cases, or other accessories from an authorized Epson
reseller. To find the nearest reseller, call 800-GO-EPSON (800-463-7766). To purchase
online, visit www.epsonstore.com (U.S. sales) or www.epson.ca (Canadian sales).
- User’s Guide 1
- Contents 2
- Using WirelessHD 60 3
- Using HDMI Link 66 4
- Maintenance 68 4
- Problem Solving 78 4
- Specifications 87 4
- Notices 92 4
- Introduction 5
- Projector Parts 6
- Projector Control Panel 7
- 8 Introduction 8
- Introduction 9 9
- Optional Accessories 10
- Registration and Warranty 10
- Using This Manual 11
- Setting Up the Projector 12
- Setting Up the Projector 13 13
- 14 Setting Up the Projector 14
- Offset B Horizontal Offset 15
- Installing the Projector 16
- Setting Up the Projector 17 17
- Connecting the Cables 18
- Component (for high quality 19
- 20 Setting Up the Projector 20
- Making Other Connections 21
- Charging the 3D Glasses 22
- Turning On the Projector 23
- Selecting the Image Source 24
- Setting Up the Projector 25 25
- Positioning the Image 26
- Setting Up the Projector 27 27
- 28 Setting Up the Projector 28
- Making Basic Adjustments 29
- Choosing the Aspect Ratio 30
- Viewing 3D images 31
- 32 Making Basic Adjustments 32
- Choosing the Color Mode 34
- Advanced Color Adjustments 35
- Adjusting the Gamma Setting 36
- Locking the Projector 37
- 38 Making Basic Adjustments 38
- Making Detailed Adjustments 39
- Adjusting the Picture Quality 41
- Image > Auto Iris 42
- Image > Power Consumption 43
- Image > Sharpness 43
- Signal > Progressive 43
- Color Settings 45
- 3D Setup 46
- ■ Auto Setup 48
- ■ Tracking 48
- ■ Device Connections 49
- Enter to select a device 49
- ■ WirelessHD 49
- ■ Reception 49
- Split Screen Setup 50
- Projector 51
- Renaming Memory Settings 52
- Resetting the Projector 53
- Image Sizing 54
- Screen Options 55
- Other Setup Options 55
- Adjusting the LCD Alignment 57
- Using WirelessHD 60
- Using WirelessHD 61 61
- Viewing WirelessHD Content 62
- Switching WirelessHD Sources 62
- Input button 63
- Using Picture-in-Picture 64
- Using WirelessHD 65 65
- Using HDMI Link 66
- Changing HDMI Link Settings 67
- Maintenance 68
- Cleaning the 3D Glasses 69
- Cleaning the Projector Case 70
- Maintenance 71 71
- Replacing the Lamp 72
- Standby 73
- 74 Maintenance 74
- Maintenance 75 75
- Checking the Projector Status 76
- Storing the Projector 76
- Transporting the Projector 77
- Problem Solving 78
- Ppower button on the 79
- Lights indicating a problem 79
- Solving Picture Problems 80
- Problem Solving 81 81
- 82 Problem Solving 82
- Problem Solving 83 83
- 84 Problem Solving 84
- Home Cinema 5020UBe Only) 85
- Where to Get Help 86
- Specifications 87
- Dimensions 88
- Electrical 88
- Environmental 89
- Compatible Video Formats 89
- 90 Specifications 90
- ESC/VP21 Command Codes 91
- Important Safety Information 92
- Notices 93 93
- FCC Compliance Statement 94
- Copyright Notice 95
- Trademarks 96
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