Epson PP-100II User's Guide

User’s GuideM000555-02

Important Notice and Safety Instructions 10 ❏ Place the product near a wall outlet where the plug can be easily unplugged.Using the ProductObs

Maintaining Your Product 100 Cleaning Your ProductCleaning the Exterior of the ProductTo keep your product operating at its best, clean it tho

Maintaining Your Product 101 1. Make sure the product is turned off and all the lights are off, and then unplug the power cord from the electr

Maintaining Your Product 102 4. Use a vacuum-cleaner to clean the dust on the filters.5. Place the filters back in position.6. Tighten the scr

Maintaining Your Product 103 Replacing the Maintenance BoxThe maintenance box absorbs ink wasted during printing and head cleaning. When the m

Maintaining Your Product 104 Note:❏ You can check the service life of drive 1 and drive 2 with EPSON Total Disc Setup. & See “Getting Main

Maintaining Your Product 105 cCaution:❏ When storing or transporting the product, do not tilt it, stand it up vertically, or turn it upside do

Maintaining Your Product 106 ❏ Be sure to lift the product by the correct positions, as shown below.

Troubleshooting 107 Chapter 5 TroubleshootingDiagnosing the ProblemTroubleshooting product problems is best handled in two steps: first diagno

Troubleshooting 108 : on, : off, : flashing, : flashing fastError associated with coverError associated with disc transferLightsConditi

Troubleshooting 109 Error associated with stackerDisc transfer errorTurn off the product and remove the disc. If the same error occurs frequen

Important Notice and Safety Instructions 11 ❏ Be careful when you handle used ink cartridges, as there may be some ink remaining around the in

Troubleshooting 110 Stacker 3 is not correctly inserted in Batch mode or when stacker 3 is set to:❏ Use in Standard mode❏ Output Stacker in Ex

Troubleshooting 111 Error associated with inkStacker 4 is fullRemove published discs from stacker 4.Stacker 4 is openClose stacker 4.LightsCon

Troubleshooting 112 Error associated with printerLightsConditions/RemediesPower Busy Error InkStacker1 2 3 4The maintenance box has reached it

Troubleshooting 113 Error associated with driveLightsConditions/RemediesPower Busy Error InkStacker1 2 3 4Drive tray open/close errorTurn off

Troubleshooting 114 Other errorEPSON Total Disc MonitorIf a problem occurs while publishing, an error message will appear in the EPSON Total D

Troubleshooting 115 EPSON Total Disc Monitor provides the following information:❏ Job List: You can check a list of jobs (up to 1000 for Unfin

Troubleshooting 116 Disc or the Disc Tray Does Not Feed CorrectlyDisc Does Not FeedRemove the stack of discs and make sure of the following:❏

Troubleshooting 117 Multiple Disc Feeds❏ Make sure the disc stack fits under the red line in the stacker.❏ Make sure none of the discs are dam

Troubleshooting 118 ❏ If a disc is stuck in the drive tray:1. Turn off the product and unplug the power cable from the wall outlet.2. Open the

Troubleshooting 119 ❏ The disc is not damaged.❏ The disc is high-quality.❏ The product is used within acceptable environmental conditions.❏ Th

Important Notice and Safety Instructions 12 Concerning Incidental Loss Arising out of Use of this ProductShould the expected results from this

Troubleshooting 120 Print Quality ProblemsIf you are having a print quality problem, then compare it with the illustrations below. Click the c

Troubleshooting 121 Horizontal Banding❏ Make sure the printable side of the disc is face up in the stacker.❏ Run the head cleaning utility to

Troubleshooting 122 Incorrect or Missing Colors❏ Adjust the color settings in your application or in your printer driver settings. Check the M

Troubleshooting 123 Miscellaneous Printout ProblemsIncorrect or Garbled Characters❏ Clear any stalled print jobs from the Windows Spooler.❏ Tu

Troubleshooting 124 ❏ Uninstall the printer driver, then reinstall it. & See “Uninstalling Software” on page 24.Printing is too Slow❏ Make

Troubleshooting 125 Lights Came On and then Went OutThe product’s voltage may not match the outlet rating. Turn off the product and unplug it

Troubleshooting 126 ❏ Are you using a USB hub? The USB cable should be connected directly between the PC and the product.❏ Is Windows Media Pl

Troubleshooting 127 The Product is not RecognizedIf the product is not recognized with EPSON Total Disc Setup after if even either one of the

Where To Get Help 128 Appendix A Where To Get HelpContacting Customer SupportBefore Contacting EpsonIf your Epson product is not operating pro

Where To Get Help 129 Help for Users in the Europe (EMEA)Contacts for information, support, and services are:Web site URL: http://www.epson-eu

Important Notice and Safety Instructions 13 FCC Compliance Statement For American UsersThis equipment has been tested and found to comply with

Where To Get Help 130 Epson Singapore Pte Ltd 1 HarbourFront Place #03-02 HarbourFront Tower 1 Singapore 098633 Helpdesk: 6586 3111 http://www

Product Information 131 Appendix B Product InformationProduct Parts and Control Panel FunctionsProduct Partsa. Ink cartridge cover: Secures th

Product Information 132 e. AC inlet: Plug in the power cord.f. USB connector: Connects a USB cable from your computer to the product. g. Inter

Product Information 133 j. Drive 1: Writes/reads data on the recording surface of discs.k. Drive 2: Writes/reads data on the recording surface

Product Information 134 Control PanelButtonsLightsFor details on error status, see the following instructions. & See “Error Indicators” on

Product Information 135 Consumables and OptionsTo purchase consumables and options, check with the dealer where you purchased your product or

Product Information 136 Technical SpecificationsDiscscCaution:Writable/printable discs are 12 cm (4.72”) CD/DVD/BD discs. The 80 mm (3.15”) di

Product Information 137 ❏ Do not apply excess force, like pinching with a clip, or bend.❏ Do not attach an adhesive sticker to the disc. This

Product Information 138 ❏ When storing, keep the disc in its disc case, and avoid letting film or cards touch the printing surface. These may

Product Information 139 cCaution:❏ Make sure to set the inner diameter and the outer diameter within the areas shown above. Printing on sectio

Important Notice and Safety Instructions 14 Warnings, Cautions, and NotesWarnings, Cautions, and Notes in this User's Guide as indicated

Product Information 140 Ink CartridgescCaution:❏ Epson recommends the use of genuine Epson ink cartridges. Other products not manufactured by

Product Information 141 Job ProcessingNote:❏ Depending on the disc or the computer used, writing speed may become slower than the set speed.❏

Product Information 142 Write SpeedNote:*1: If you select 2.4x for DVD-R/DVD-R DL, write speed will be set to 2x. *2: If you select 2x for DVD

Product Information 143 Environmental*1 Without condensationStandards and ApprovalsInterfaceTemperature Operation: 10 to 35 °C (50 to 95 °F)St

Product Information 144 LifetimeMaintenance box life: About 30,000 discs printedThe maintenance box is estimated to need replacing after about

Using Your Software 15 Chapter 1 Using Your SoftwareSystem RequirementsUsing the ProductWindows requirementsTo use this product, you must have

Using Your Software 16 CPU Windows XP Windows Vista Windows 7/Windows 8 Windows 8.1 Windows Server 2003 Windows Server 2003 R2When BD drives a

Using Your Software 17 Note:❏ Use USB 3.0 standard compatible interface to ensure Super-Speed USB performance.❏ If your file system is FAT, yo

Using Your Software 18 Setting a Working Folder and LogAfter the software installation, create a Working Folder on the hard disk for the disc

Using Your Software 19 Adding the ProductUse the EPSON Total Disc Setup to add the product (CD/DVD/BD publisher) to the computer.Note:The prod

Copyright and Trademarks 2 Copyright and TrademarksNo part of this publication may be reproduced, stored in a retrieval system, or transmitted

Using Your Software 20 Setting for Notification of Job CompletionA setting can be made to display a message on the screen or produce a beep to

Using Your Software 21 Overview of ApplicationsThe EPSON Total Disc Maker software included with the product allows you to write or copy discs

Using Your Software 22 Getting Information through Online HelpYou can access online help for EPSON Total Disc Maker from the software or from

Using Your Software 23 From Windows applications1. Click Print or Print Setup in the File menu.2. In the window that appears, click Printer, S

Using Your Software 24 Uninstalling SoftwareYou can uninstall the software by following the steps below.Note:❏ You may be asked for an adminis

Publishing Discs 25 Chapter 2 Publishing DiscsIntroductionThis section guides you through the procedures for creating, printing, and reading d

Publishing Discs 26 Overview of Publish ModesWriting data to discs, printing labels that you created/edited, and reading data from discs are c

Publishing Discs 27 Batch ModeThis mode uses stacker 1 and 2 as the input stackers, and stacker 2 and 3 as the output stackers. You can create

Publishing Discs 28 The Number of write retries is a setting to retry writing if a write error occurs.Setting the Number of write retries will

Publishing Discs 29 Notice for Disc Writing and Printing❏ Store the stacker out of direct sunlight. A warped or damaged stacker may stop the p

Contents 3 ContentsCopyright and TrademarksImportant Notice and Safety InstructionsImportant Note . . . . . . . . . . . . . . . . . . . . . .

Publishing Discs 30 ❏ Be sure to clean the inside of the stacker before using if there is any dirt.❏ Please check disc before printing, as the

Publishing Discs 31 Error DiscsDiscs with write/read error will be ejected to different stackers depending on the output stacker.❏ When stacke

Publishing Discs 32 Printing on Discs with a Commercially Available Software PackageWhen you print on discs with a commercially available soft

Publishing Discs 33 Standard ModeLoading DiscsFollow the steps below to load discs.1. Open the disc cover.2. Take out stacker 1.3. Fan a stack

Publishing Discs 34 4. Load discs into stacker 1 with the printable side facing up.cCaution:❏ Do not load the discs above the dotted line mark

Publishing Discs 35 6. If you use stacker 3 for the following cases, insert stacker 3.❏ When you select stacker 3 as the output stacker.❏ When

Publishing Discs 36 8. Close the disc cover.Accessing EPSON Total Disc MakerAfter loading discs into the stacker, access EPSON Total Disc Make

Publishing Discs 37 2. Select type of discs to be published from the list, then click Apply.

Publishing Discs 38 3. Drag and drop files or folders to the data tree or data list. For details, see Help for EPSON Total Disc Maker.Note:❏ C

Publishing Discs 39 Creating LabelsThe following instructions explain how to create labels using templates provided with the software.1. Click

Contents 4 Uninstalling Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Publishing Discs 40 2. Click Template tab and select a label design from the list, then click Apply.

Publishing Discs 41 3. Make changes on the label as needed in the Background, Edit Item, and Layout tabs. For details, see Help for EPSON Tota

Publishing Discs 42 Making the Stacker SettingsThe following instructions explain how to set stackers.1. Click Publish on the menu bar of EPSO

Publishing Discs 43 3. Set Stacker Settings.❏ Publish Mode: Select Standard mode.❏ Stacker 1: Select the type of discs that you loaded into s

Publishing Discs 44 Publishing DiscsThe following instructions explain how to publish discs.1. Make the publish settings on the Publish screen

Publishing Discs 45 cCaution:❏ Do not open the disc cover while the product is publishing discs, unless the application instructs you to add o

Publishing Discs 46 External Output ModeLoading DiscsFollow the steps below to load discs.1. Open the disc cover.2. Take out stacker 1.3. Fan

Publishing Discs 47 4. Load discs into stacker 1 with the printable side facing up.cCaution:❏ Do not load the discs above the dotted line mark

Publishing Discs 48 6. Take out stacker 2.7. Fan a stack of discs to prevent them from sticking together. Be careful not to scratch the record

Publishing Discs 49 9. Insert stacker 2.10.If you select stacker 3 as the output stacker, insert stacker 3.cCaution:❏ Make sure that there are

Contents 5 Canceling Publishing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Publishing Discs 50 11.If you select stacker 4 as the output stacker, unlock the lock lever located on stacker 4.cCaution:Do not install stack

Publishing Discs 51 2. Select type of discs to be published from the list, then click Apply.

Publishing Discs 52 3. Drag and drop files or folders to the data tree or data list. For details, see Help for EPSON Total Disc Maker.Note:❏ C

Publishing Discs 53 Creating LabelsThe following instructions explain how to create labels using templates provided with the software.1. Click

Publishing Discs 54 2. Click Template tab and select a label design from the list, then click Apply.

Publishing Discs 55 3. Make changes on the label as needed in the Background, Edit Item, and Layout tabs. For details, see Help for EPSON Tota

Publishing Discs 56 Making the Stacker SettingsThe following instructions explain how to set stackers.1. Click Publish on the menu bar of EPSO

Publishing Discs 57 3. Set Stacker Settings.❏ Publish Mode: Select External Output mode.❏ Stacker 1: Select the type of discs that you loaded

Publishing Discs 58 Publishing DiscsThe following instructions explain how to publish discs.1. Make the publish settings on the Publish screen

Publishing Discs 59 cCaution:❏ Do not open the disc cover while the product is publishing discs, unless the application instructs you to add o

Contents 6 Print Quality Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Publishing Discs 60 Batch ModeLoading DiscsFollow the steps below to load discs.1. Open the disc cover.2. Take out stacker 1.3. Fan a stack of

Publishing Discs 61 4. Load discs into stacker 1 with the printable side facing up.cCaution:❏ Do not load the discs above the dotted line mark

Publishing Discs 62 6. Take out stacker 2.7. Fan a stack of discs to prevent them from sticking together. Be careful not to scratch the record

Publishing Discs 63 9. Insert stacker 2.10.Insert stacker 3.cCaution:❏ Make sure that there are no discs in stackers 3 and 4.❏ Do not pull out

Publishing Discs 64 11.Close the disc cover.Accessing EPSON Total Disc MakerAfter loading discs into the stackers, access EPSON Total Disc Mak

Publishing Discs 65 Registering DataThe following instructions explain how to register data to be written on discs.1. Start EPSON Total Disc M

Publishing Discs 66 3. Drag and drop files or folders to the data tree or data list. For details, see Help for EPSON Total Disc Maker.Note:❏ C

Publishing Discs 67 Creating LabelsThe following instructions explain how to create labels using templates provided with the software.1. Click

Publishing Discs 68 2. Click Template tab and select a label design from the list, then click Apply.

Publishing Discs 69 3. Make changes on the label as needed in the Background, Edit Item, and Layout tabs. For details, see Help for EPSON Tota

Contents 7 Job Processing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Publishing Discs 70 Making the Stacker SettingsThe following instructions explain how to set stackers.1. Click Publish on the menu bar of EPSO

Publishing Discs 71 3. Set Stacker Settings.❏ Publish Mode: Select Batch mode.❏ Stacker 1: Select the type of discs that you loaded into stac

Publishing Discs 72 Publishing Discs1. Make the publish settings on the Publish screen of EPSON Total Disc Maker. For details, see Help for EP

Publishing Discs 73 cCaution:❏ Do not open the covers while the product is publishing discs, unless the application instructs you to add or re

Publishing Discs 74 Read Back ModeLoading DiscsFollow the steps below to load discs to be read.1. Open the disc cover.2. Take out stacker 1.3.

Publishing Discs 75 4. Load discs to be read into stacker 1 with the printable side facing up.cCaution:❏ Do not load the discs above the dotte

Publishing Discs 76 6. If you want to eject error discs to stacker 3, insert stacker 3.cCaution:❏ Make sure that there are no discs in stacker

Publishing Discs 77 8. Close the disc cover.Accessing EPSON Total Disc MakerAfter loading discs into the stacker, access EPSON Total Disc Make

Publishing Discs 78 2. Select Read Back from the list, then click Apply.

Publishing Discs 79 3. Make the read back settings, then click Apply. For details, see Help for EPSON Total Disc Maker.Note:To access Help for

Important Notice and Safety Instructions 8 Important Notice and Safety InstructionsImportant NoteYou may use the software to operate the EPSON

Publishing Discs 80 Making the Stacker SettingsThe following instructions explain how to set stackers.1. Click Publish on the menu bar of EPSO

Publishing Discs 81 3. Set Stacker Settings.❏ Publish Mode: Select Read Back mode.❏ Stacker 3: If you want to eject error discs to stacker 3,

Publishing Discs 82 Publishing DiscsThe following instructions explain how to publish.1. Set the number of discs to be read for Copies on the

Publishing Discs 83 cCaution:❏ Do not open the disc cover while the product is publishing discs, unless the application instructs you to add o

Publishing Discs 84 Taking Out DiscsFollow the steps below to take out the published/read discs from the stackers.cCaution:If you select stack

Publishing Discs 85 Pausing PublishingIf you need to pause publishing, follow the instructions below.When you start publishing, the screen of

Publishing Discs 86 Resuming PublishingIf you need to resume publishing, follow the instructions below.Start EPSON Total Disc Monitor. Select

Publishing Discs 87 Canceling PublishingIf you need to cancel publishing, follow the instructions below.Start EPSON Total Disc Monitor. Select

Publishing Discs 88 Priority PublishingIf you need to process a job before the others when more than one job is being published, follow the in

Replacing Ink Cartridges 89 Chapter 3 Replacing Ink CartridgesChecking the Ink Cartridge StatusNote:❏ Epson cannot guarantee the quality or re

Important Notice and Safety Instructions 9 ❏ Do not use a damaged or frayed power cord.❏ If you use an extension cord with the product, make s

Replacing Ink Cartridges 90 Precautions on Ink Cartridge ReplacementRead all the instructions in this section before replacing the ink cartrid

Replacing Ink Cartridges 91 ❏ You cannot continue printing with an ink cartridge after it has reached its replacement time, even if the other

Replacing Ink Cartridges 92 This table describes the status of the lights and the actions you need to take. : flashing : onTo replace an ink

Replacing Ink Cartridges 93 3. Push in the used cartridge so the cartridge pops out slightly. 4. Carefully pull the used cartridge straight ou

Replacing Ink Cartridges 94 6. Place the new ink cartridge into the slot. Then push the ink cartridge until it clicks into place.7. When you a

Maintaining Your Product 95 Chapter 4 Maintaining Your ProductChecking the Print Head NozzlesIf you find that the printout is unexpectedly fai

Maintaining Your Product 96 If any segment of the printed lines is missing, as shown below, this could mean a clogged ink nozzle.& See “Cl

Maintaining Your Product 97 Using the Head Cleaning UtilityFollow the steps below to clean the print head using the head cleaning utility.1. M

Maintaining Your Product 98 Using the Product ButtonsFollow the steps below to clean the print head using the product buttons.1. Make sure the

Maintaining Your Product 99 1. Make sure an unprinted disc is inserted in stacker 1.2. Make sure no lights indicate errors and the disc cover