Epson Printer GP-C831 User Manual

User’s GuideBPS0139-02 EN

❏ If you plan to use a printer stand, follow these guidelines:- Use a stand that can support at least twice the weight of the printer.- Never use a st

2. Make sure that no lights are indicating errors.3. Access the printer driver. See “Using the Printer Driver” on page 26.4. Click the Utility tab, an

❏ If print quality remains a problem, contact Epson Service Center. For more information, see“Contacting Customer Support” on page 64.❏ To maintain pr

!Caution:Do not turn off the printer while the printer is printing the adjustment patterns. Doing so maycause the printer to store incorrect settings.

Network settingsThe information for the network settings, such as the MAC address, IP address, and security settings,are printed on the status sheet.1

Cleaning the outer case!Caution:❏ Never use alcohols or thinners to clean the printer; these chemicals can damage the printercomponents as well as the

!Caution:❏ When cleaning the printer using a brush, be careful not to touch the linear scale or thecarriage shafts with the brush and make sure that d

!Caution:When cleaning the scale, be careful not to touch or damage the linear scale or the carriageshafts.* scale** linear scale*** carriage shaftCle

6. Hold down the Pause button for about three seconds. The Pause light flashes and the printerenters Micro Adjust mode.7. Clean the paper feed rollers

1. Press the Load/Eject button and remove any paper loaded in the printer.2. Turn off the printer.3. Unplug the power cord from the electrical outlet,

Copyright and TrademarksNo part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means,electr

❏ If ink gets on your skin, wash it off with soap and water. If it gets in your eyes, flush themimmediately with water.❏ For best results, shake the i

4. The license terms of each open source software program are described on \Manual\OSS\OSS.pdf in the Utility & Documents Disk included with the p

Bonjour LicenseThis printer product includes the open source software program “Bonjour” which applies the termsand conditions provided by owner of the

Operating System VersionsIn this manual, the following abbreviations are used.Windows refers to Windows 8, 7, Vista, XP, Server 2012, Server 2008

IndexAAligning print head...101Auto tear-off...

Printersharing...41Printer driveraccessing from Windows 8, 7, Vista, XP, S

Restriction of useWhen this product is used for applications requiring high reliability/safety, such as transportationdevices related to aviation, rai

For Argentina usersWhen handling AC adapter!Precaución:Confirme que el cable de alimentación de CA cumpla con las normas de seguridad localespertinent

❏ Desenchufe la impresora y la fuente externa de poder antes de limpiar la impresora. Límpiela sólocon un paño húmedo. No utilice productos de limpiez

Chapter 3Paper HandlingAcceptable Paper Conditions!Caution:❏ Do not use paper that is folded, creased, curled, torn, stained, or stamped.A: TornB: Cur

Position the printer and continuous paper as shown in the illustrations below so that the paper isloaded smoothly.* 1 m or lessNote:❏ The printing pos

2. Facing the back of the printer, release the right sprocket unit by pulling the sprocket lock leverup.3. Slide the right sprocket to match the width

5. Open the sprocket covers of both sprockets.* sprocket cover6. Fit the first two holes of the paper over the sprocket pins on both sides. Slide the

7. Close the sprocket covers.8. Slide the right sprocket unit to remove any slack in the paper and lock it in place.9. Turn on the printer.10. Press t

ContentsChapter 1 Getting to Know Your PrinterFeatures... 7Chapter 2 Safet

❏ If the trailing edge of the paper is past the paper sensor after the printed document is torn off, thepaper will be fed forward without being printe

1. After printing is finished and the printer advances the paper to the tear-off position, tear off allprinted pages while holding the paper.* perfora

Loading Special PaperLabelsYou can use only labels with a continuous base sheet. Single-sheet labels cannot be used.Follow these steps to load labels.

2. Press the FF button to eject the last label form forward.Using the Micro Adjust FunctionThe Micro Adjust function allows you to move the paper forw

Note:The printer has a minimum and a maximum tear-off position (up to 50.8 mm [2 inches] backwardor 25.4 mm [1 inch] forward). If you try to adjust th

You can adjust the top-of-form position by opening the top cover and aligning the paper with thescale in the printer.* top-of-form position4. Press th

Chapter 4Printer SoftwareAbout Your Printer SoftwareThe Epson software includes the printer driver and EPSON Status Monitor 3.The printer driver is so

Accessing the printer driver from Windows applicationsFollow these steps to access the printer driver from a Windows application.1. Select Print Setup

If you click Printer properties (Windows 8, 7, Server 2012, or Server 2008 R2) or Properties(Windows Vista, XP, Server 2008, or Server 2003) in the me

Before printing barcodes, specify the font name for the barcode, the font size, the font script of theprinted data, the common settings, and the barco

Printer Driver Settings Overview... 29Printer settings...

Printer settingsSettings ExplanationsMedia Type Select the media type you want to use.Color This setting cannot be changed. The GP-C830/GP-C831/GP-C83

Adding custom paper sizesIf your paper is not included in the Paper Size drop-down list, you can add the size to the list.1. For Windows 8 or Server 2

Settings ExplanationsMonitoring Preferences Click this button to open the Monitoring Preferences dialog box where youcan make settings for EPSON Statu

For Windows 7 or Server 2008 R2:Click Start, and then click Devices and Printers.For Windows Vista or Server 2008:Click Start, click Control Panel, cl

Select NotificationDisplays the error item check box On/Off status.Select this check box to display the selected error notification.Select Shortcut Ic

You can check the printer status in this window.Note:It might not be possible to retrieve the printer status during printing. In this situation, click

Setting whether the buzzer sounds when an error occurs1. Access the printer driver. See “Using the Printer Driver” on page 26.2. Click the Utility tab

To adjust the print position to the left when viewed from the front of the printer, set a positivevalue. To adjust the print position to the right, se

3. Insert the printer software CD-ROM in the CD-ROM drive.Note:❏ If the language selection dialog box appears, select your language.❏ If the EPSON Ins

This software is installed automatically when the printer driver is installed.Specify the following settings to communicate at high speed.1. For Windo

Power supply... 57Printing...

❏ You can output configuration information for the network printer as a SYLK format file. Becausethe SYLK format is supported by Microsoft Excel, the

EPSON Printer SettingEPSON Printer Setting allows you to change the printer's default settings.This tool is included in the printer software CD-R

❏ The screen shots that are shown on the following pages may differ depending on the version ofWindows that you are using.Setting up your printer as a

In either case, follow the on-screen instructions.3. For Windows 8, 7, Vista, XP, Server 2012, Server 2008 R2, Server 2008, or Server 2003:Select Shar

Sharing the printer when the firewall is onNote:To share files and printers when the Windows firewall is on, perform the following procedure.Windows 8

5. Click the Exceptions tab, select File and Printer Sharing, and then click OK.Windows XP or Server 20031. Click Start, and then click Control Panel.

2. Right-click the icon for the printer you want to change the settings for, and then click Printerproperties (Windows 8, 7, Server 2012, or Server 20

5. Enter the following information for the port name, and then click OK.\\Name of computer connected to the target printer\name of shared printer6. Af

When canceling all printing documents, select Cancel All Documents on the Printer menu.When canceling a specific document, select the document you wan

3. Click Uninstall a program (Windows 8, 7, Vista, Server 2012, Server 2008 R2, or Server 2008) orclick the Add or Remove Programs icon (Windows XP or

Printer Specifications... 81Mechanical...

5. Click the Printer Model tab, select the icon of the printer you want to uninstall, and then clickOK.Note:❏ EPSON Status Monitor 3 is uninstalled wi

Chapter 5Control PanelUsing the Control PanelYou can control simple printer operations—such as advancing paper to the tear-off position, formfeeding,

For Taiwanese usersGP-C830GP-M830For other usersGP-C830/GP-C831GP-M830/GP-M8311. Cover lightOn when the right/left ink cartridge cover or top cover is

2. Left ink light ( K)❏ Flashes when ink is low.❏ On when an ink cartridge has reached its replacement time or when the left ink cartridge cover isclo

❏ Loads continuous paper from the standby position.❏ Feeds continuous paper backward to the standby position.11. Pause light❏ On when the printer is p

Chapter 6TroubleshootingUsing the Error IndicatorsYou can identify many common printer problems using the lights on the control panel. If your printer

Panel light state Beep pattern ProblemSolutionN OnN K BN Y B*N M B*N C B*OThe ink cartridge has reached its replacement time.Replace the ink cartridge

Note:The printer beeps once when the printer enters or exits Micro Adjust mode. In Micro Adjust mode, theprinter also beeps once when the printer reac

The printer port may not be set correctly. For Windows 8 or Server 2012:Click Desktop on the Start screen, move the cursor to the top-rightcorner of t

Medicine bags may become dirty when printing inan environment with high humidity if the surfaceof the medicine bags is a polyvinyl resin.Print in an e

IndexGP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s GuideContents 6

Cause What to doThe left or right margin settings are incorrect. Check and adjust the margin settings in your application. For moreinformation, see “P

Your paper may be the wrong size or thickness forthe printer.Make sure that the paper size and thickness are within thespecified ranges. For informati

Make sure that your computer is a Windows 8, 7, Vista, XP, or 2000 pre-installed modelYour computer must be a Windows 8, 7, Vista, XP, or 2000 pre-ins

5. Attach the continuous paper to the tractor unit. See “Printing on Continuous Paper” onpage 15.6. Turn off the printer, and then turn on the printer

Chapter 7Where To Get HelpTechnical Support Web SiteEpson’s Technical Support Web Site provides help with problems that cannot be solved using thetrou

❏ Your computer operating system name and version❏ Names and versions of the software applications you normally use with your productHelp for Users in

Help for Users in SingaporeSources of information, support, and services available from Epson Singapore are:World Wide Web (http://www.epson.com.sg)In

❏ Answers to Frequently Asked Questions (FAQs)❏ Latest versions of Epson product driversUsers can access our World Wide Web home page at:http://www.ep

Help for Users in EuropeCheck your Pan-European Warranty Document for information on how to contact EpsonCustomer support.Help for Users in North Amer

Purchase Supplies and AccessoriesYou can purchase Epson ribbons at http://www.epson.com (U.S. sales) or http://www.epson.ca(Canadian sales).You can al

Chapter 1Getting to Know Your PrinterFeaturesYour EPSON® GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 is an ink jet printerwith a tractor feeder. Y

Country TelephoneDominican Republic* 1-888-760-0068Ecuador* 1-800-000-044El Salvador* 800-6570Guatemala* 1-800-835-0358Honduras** 800-0122Code: 8320Me

Chapter 8ConsumablesReplacing the Ink CartridgesGenuine Epson ink cartridgesWhen replacement of any of the ink cartridges is required, you cannot prin

❏ Open the printer driver, click the Utility tab, and then click the EPSON Status Monitor 3 button.A graphic displays the ink cartridge status.Note:If

❏ The progress meter appears automatically when you start a print job.Note:To display the progress meter automatically, click the Utility tab in the p

❏ For maximum ink efficiency, only remove an ink cartridge when you are ready to replace it.❏ Do not refill the ink cartridges. Other products not man

❏ When the printer is turned off using the On button, the print head is automatically covered toprevent the ink from drying. If you will not use the p

2. Open the ink cartridge cover.Note:Wait for four seconds or more before removing the ink cartridge. Otherwise, ink may squirt.3. Push in the used ca

4. Carefully pull the used cartridge straight out of the slot. Dispose of it properly.5. For best results, shake the new ink cartridge four or five ti

!Caution:❏ Do not touch the green IC chip on the side of the cartridge. This can damage the inkcartridge.❏ Always install an ink cartridge immediately

8. Close the ink cartridge cover.GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s GuideConsumables 79

Chapter 2Safety InstructionsSafety InstructionsWarnings, Cautions, and Notes!Warningsmust be followed carefully to avoid bodily injury.!Cautionsmust b

Chapter 9Product InformationPrinter Partsa. top coverb. control panelc. ink cartridge cover (left)d. output traye. ink cartridge cover (right)a. cente

c. sprockets*d. connector covere. power plug connectorf. USB interface connectorg. parallel interface connectorh. ethernet interface connectori. cable

Resolution: Print quality:Super Draft/Draft/Normal360 × 360 dpiPrint quality:Fine360 × 720 dpiPrint quality:Extra Fine 1/Extra Fine 2720 × 720 dpiPrin

Ink cartridges: Color: GP-C830/GP-C831/GP-C832Black, Yellow, Magenta, CyanColor: GP-M830/GP-M831/GP-M832BlackCartridge life Use within 6 months afteri

Built-in fonts: For Indian usersBitmap fonts:EPSON Draft 10, 12, 15 cpiEPSON Roman 10, 12, 15 cpi, proportionalEPSON Sans Serif 10, 12, 15 cpi, propor

For Thai usersBitmap fonts:EPSON Draft 10, 12, 15 cpiEPSON Roman 10, 12, 15 cpi, proportionalEPSON Sans Serif 10, 12, 15 cpi, proportionalEPSON Courie

For Taiwanese usersBitmap fonts:EPSON Draft 10, 12, 15 cpiEPSON Roman 10, 12, 15 cpi, proportionalEPSON Sans Serif 10, 12, 15 cpi, proportionalEPSON C

For Chinese usersBitmap fonts:EPSON Draft 10, 12, 15 cpiEPSON Roman 10, 12, 15 cpi, proportionalEPSON Sans Serif 10, 12, 15 cpi, proportionalEPSON OCR

For other usersBitmap fonts:EPSON Draft 10, 12, 15 cpiEPSON Roman 10, 12, 15 cpi, proportionalEPSON Sans Serif 10, 12, 15 cpi, proportionalEPSON Couri

AC power consumption Approx. 33 W (ISO24712 pattern)Approx. 8 W in standby modeApprox. 2.9 W in sleep mode*Approx. 0.2 W in power-off mode* When three

❏ Place the printer where you can easily connect it to a interface cable, if necessary.❏ Use only the type of power source indicated on the printer’s

Labels (continuous base sheet):Label size 38.1 mm (1.5 inches) in height, minimum50.8 mm (2.0 inches) in width, minimum2.5 mm (0.1 inch) corner radius

Length (one page) 12.7 to 558.8 mm (0.5 to 22.0 inches)*Thickness 0.11 to 0.13 mm (0.0043 to 0.0051 inches)Weight 63 to 104.7 g/m² (17 to 28 lb)Qualit

C 2 mm (0.079 inch)Printable areaContinuous paper:A The minimum top and bottom margins above and below the perforation are 2.0 mm (0.079inch) each.B T

Label (continuous base sheet):A 2 mm (0.0787 inch) or moreB 12.7 mm (0.5 inch) or moreC 2 mm(0.0787 inch) or moreD 1.5 mm (0.0591 inch) or moreAC Adap

Command ListsFor information about the commands, please access http://www.epson.com.Character TablesYou can select the character tables and character

For other usersStandard version:One Italic and 12 graphical character tables:Italic table, PC437 (US Standard Europe), PC850(Multilingual), PC860 (Por

❏ You are cautioned that changes or modifications not expressly approved by Seiko EpsonCorporation could void your authority to operate the equipment.

EuropeEMC Directive 2004/108/EC EN 55022 Class AEN 55024IEC 61000-4-2IEC 61000-4-3IEC 61000-4-4IEC 61000-4-5IEC 61000-4-6IEC 61000-4-11Checking the Pr

Using the control panelFollow these steps to check the print head nozzles using the control panel.1. Make sure that paper is attached to the tractor u

Cleaning the Print HeadIf you find that the printout is unexpectedly faint or that dots are missing, you may be able to solvethese problems by cleanin