Epson Perfection V500 User Manual download pdf (Page 210)

Home > Solving Problems

Scanning Software Problems

You Cannot Start Epson Scan

The Scanner Software Does Not Work Properly

You Cannot Scan in Full Auto Mode

You Cannot Scan Using the Thumbnail Preview

Scanning Takes a Long Time

Images Are Rotated Incorrectly

Note:

Periodically, it’s a good idea to check Epson’s support website for

free updates to your Epson Perfection V500 Office software (U.S.

downloads or Canadian downloads). With Windows, you can also

select

or Start > All Programs or Programs > EPSON >

EPSON Scan > Perfection V500 Office Scanner Driver

Update.

Some Epson Scan settings may be unavailable or grayed out based

on the currently selected settings or the currently installed optional

accessories.

You Cannot Start Epson Scan

Make sure the scanner is turned on.

Turn off your computer and scanner, then check the USB cable connection

between them to make sure it is secure.

The scanner may not work properly when your computer is in standby mode

(Windows) or sleep mode (Mac OS X). Restart Epson Scan and try scanning

again.

The scanner may not work properly if you upgrade your operating system but

do not reinstall Epson Scan. See Uninstalling Your Scanning Software for

instructions on uninstalling Epson Scan. Reinstall Epson Scan by following the

instructions in your Start Here sheet.

Make sure that Epson Scan is selected in your scanning program. See Starting

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Epson Perfection V500 User Manual Page 210