Epson XP-850 User's Guide Page 318
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Solving Scanning Problems
Check these solutions if you have problems scanning with your product.
Scanning Software Does Not Operate Correctly
Cannot Start Epson Scan
Parent topic: Solving Problems
Scanning Software Does Not Operate Correctly
If your scanning software does not operate correctly, try these solutions:
• Make sure your computer has adequate memory and meets the system requirements for your
operating system.
• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,
wake your system and restart your scanning software.
• If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it.
Note: With OS X 10.6, 10.7, 10.8, or 10.9, in addition to scanning with Image Capture, you can
download and install Epson Scan scanning software. Epson Scan provides additional image
adjustment and photo correction features for enhancing scanned images, and provides an interface
for TWAIN-compliant OCR scanning software, such as ABBYY FineReader. To download Epson
Scan, visit Epson's driver download site (U.S. downloads or Canadian downloads).
Parent topic: Solving Scanning Problems
Related concepts
When to Uninstall Your Product Software
Related references
Windows System Requirements
Mac System Requirements
Related tasks
Scanning with OS X Using Image Capture
Cannot Start Epson Scan
If you cannot start Epson Scan, try these solutions:
• Make sure your product is turned on and any interface cables are securely connected at both ends.
• Make sure Epson Scan is selected in your scanning program.
318
- XP-850 User's Guide 1
- Contents 3
- Product Basics 16
- Changing LCD Screen Language 17
- Product Parts Locations 18
- Product Parts - Top 19
- 1 Rear paper feed slot 20
- 2 Paper support 20
- Product Parts - Front 21
- Product Parts - Inside 23
- Product Parts - Back 23
- The Sleep Timer 24
- Using Epson Email Print 28
- Using Epson Remote Print 29
- Using Epson Scan to Cloud 29
- Using AirPrint 30
- Using Google Cloud Print 30
- Wi-Fi Networking 32
- Enabling Wi-Fi Direct Mode 34
- 4. Select Yes 37
- Wizard, then select Yes 37
- Loading Paper 38
- 2. Open the front cover 39
- 4. Do one of the following: 47
- Loading Envelopes 49
- Paper Loading Capacity 52
- Available Epson Papers 53
- Paper or Media Type Settings 56
- Copying Documents or Photos 62
- Paper Type Settings - Copying 63
- Paper Size Settings - Copying 64
- Copying Options 64
- Copying and Restoring Photos 67
- Printing From a Computer 69
- 5. Click OK 79
- Printing with Mac OS X 88
- You see these settings: 91
- Managing Color - Mac OS X 98
- Scanning 105
- Parent topic: Starting a Scan 111
- Related tasks 111
- Related topics 111
- Selecting Epson Scan Settings 111
- Scanning in Office Mode 115
- Scanning in Home Mode 121
- Scanning in Professional Mode 130
- Image Preview Guidelines 142
- Scan Resolution Guidelines 142
- Selecting Scan File Settings 143
- 6. Click Scan 146
- Scanning Special Projects 147
- Setting Up Fax Features 159
- You see this window: 176
- Sending Faxes 188
- Receiving Faxes 201
- Receiving Faxes Manually 202
- Parent topic: Receiving Faxes 203
- Inserting a Memory Card 204
- Memory Card Types 205
- Removing a Memory Card 206
- Printing from a Memory Card 207
- Printing Photo Greeting Cards 215
- Printing Coloring Book Pages 229
- Printing on CDs/DVDs 235
- Removing a Printed CD/DVD 238
- Copying onto a CD/DVD 239
- Replacing Ink Cartridges 255
- Purchase Epson Ink Cartridges 260
- Adjusting Print Quality 267
- Print Head Cleaning 271
- Print Head Alignment 276
- Cleaning the Paper Path 279
- Cleaning Your Product 280
- Transporting Your Product 281
- Solving Problems 284
- Product Status Messages 285
- Running a Product Check 286
- Solving Setup Problems 289
- Solving Network Problems 290
- Cannot Print Over a Network 293
- Cannot Scan Over a Network 294
- Solving Copying Problems 295
- Solving Paper Problems 296
- 8. Open the ADF as shown 304
- Paper Ejection Problems 305
- Nothing Prints 306
- Printing is Slow 308
- Inverted Image 309
- Too Many Copies Print 309
- Blank Pages Print 310
- Incorrect Margins on Printout 310
- Incorrect Characters Print 311
- Slanted Printout 312
- Blurry or Smeared Printout 314
- Grainy Printout 316
- Incorrect Colors 317
- Solving Scanning Problems 318
- Image is Distorted or Blurry 321
- Image is Too Dark 321
- Solving Memory Card Problems 323
- Solving Faxing Problems 325
- Where to Get Help 328
- Technical Specifications 330
- Mac System Requirements 331
- Printing Specifications 331
- Scanning Specifications 331
- Fax Specifications 332
- Paper Specifications 333
- Printable Area Specifications 334
- Ink Cartridge Specifications 336
- Memory Card Specifications 337
- Dimension Specifications 338
- Electrical Specifications 339
- Environmental Specifications 339
- Interface Specifications 340
- FCC Compliance Statement 343
- Software Notice 345
- Copyright Notice 348
- Trademarks 348
- Copyright Attribution 350
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