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102 Solving Problems
Where To Get Help
If you need help with your printer, Film Factory, Epson Print CD, or the P.I.M. II
Plug-in for Adobe Photoshop, see the information below.
Epson provides technical assistance 24 hours a day through the electronic support
services and automated telephone services listed below:
To speak to a technical support representative, dial:
■ U.S.: (562) 276-7296, 6 AM to 8 PM, Pacific Time, Monday through Friday and
7 AM to 4 PM, Saturday.
■ Canada: (905) 709-2567, 6 AM to 6 PM, Pacific Time, Monday through Friday.
Toll or long distance charges may apply.
Please have the following information ready:
■ Product name (EPSON Stylus Photo R800)
■ Product serial number (located on the back of the printer and on its box)
■ Proof of purchase (such as a store receipt) and date of purchase
■ Computer configuration and operating system version
■ Description of the problem
You can purchase ink cartridges, paper, manuals, and accessories from the Epson
Store at (800) 873-7766 or visit www.epsonstore.com (U.S. sales only). In Canada,
please call (800) 463-7766 for dealer referral.
Service Access
World Wide
Web
From the Internet, you can reach Epson Support at
http://support.epson.com. At this site, you can download drivers and
other files, look at product documentation, access troubleshooting
information, and receive technical advice through e-mail.
Automated
Telephone
Services
A variety of automated help services are available 24 hours a day, seven
days a week. To use these services, you must have a touch tone
telephone and call (800) 922-8911. Your Epson SoundAdvice Express
Code is 70515. Use this code to quickly select the EPSON Stylus Photo
R800 in SoundAdvice.
SM
- User’s Guide 1
- Copyright Notice 2
- Trademarks 2
- Contents 3
- 4 Contents 4
- Printing Special Photos 35 4
- Printing on CDs and DVDs 61 4
- Maintaining Your Printer 77 5
- 6 Contents 6
- Solving Problems 89 6
- Requirements and Notices 103 6
- Index 109 6
- Welcome! 7
- About PRINT Image Matching 8
- About Your Software 9
- About Your Documentation 10
- Closed list 11
- Click to go 11
- Printer Buttons and Lights 12
- Loading Paper 13
- Loading Special Paper 14
- Loading Envelopes 15
- Loading Roll Paper 16
- Loading Paper 17 17
- 18 Loading Paper 18
- Printing From Start to Finish 19
- Basic Printing in Windows 20
- Click to cancel printing 22
- Click to pause or 22
- Print quality 23
- Page Setup 25
- Select Quality or Speed 30
- Select your paper type 30
- (see page 34) 30
- Select Automatic mode 30
- Select Color or Black ink 30
- EPSON MonitorIV from the 31
- . (period) key 31
- Advanced 31
- Custom, then click Advanced 31
- Macintosh OS 8.6 to 9.x 32
- Macintosh OS X 32
- Printing Special Photos 35
- 36 Printing Special Photos 36
- 38 Printing Special Photos 38
- Macintosh 8.6 to 9.x 39
- 40 Printing Special Photos 40
- Removing Your Printed Photos 41
- Using PRINT Image Matching 42
- P.I.M. II plug-in.pdf 43
- 44 Printing Special Photos 44
- 46 Printing Special Photos 46
- Managing Color with Profiles 48
- 50 Printing Special Photos 50
- IMPORTANT! 51
- Select No Color Adjustment 51
- 52 Printing Special Photos 52
- 54 Printing Special Photos 54
- Printing Special Photos 55 55
- 56 Printing Special Photos 56
- Page Setup button 57
- Print button 57
- Print Settings from the 57
- 58 Printing Special Photos 58
- Printing Special Photos 59 59
- Creating a Custom Profile 60
- Printing on CDs and DVDs 61
- Cleaning the Roller 62
- Inserting a CD or DVD 63
- 64 Printing on CDs and DVDs 64
- Designing CDs and DVDs 65
- 66 Printing on CDs and DVDs 66
- Printing Your Design 67
- Adjusting the Print Position 70
- Printing on CDs and DVDs 73 73
- ■ Letter as the Paper Size 73
- Adjusting the Print Density 74
- Maintaining Your Printer 77
- 78 Maintaining Your Printer 78
- H ink light is off 78
- Replacing an Ink Cartridge 80
- Checking the Ink Supply 81
- Purchasing Ink Cartridges 81
- Ink Cartridge Precautions 82
- H button 83
- 84 Maintaining Your Printer 84
- Aligning the Print Head 85
- 86 Maintaining Your Printer 86
- Cleaning the Printer 87
- Transporting the Printer 88
- Solving Problems 89
- Printer Parts 90
- Diagnosing Printer Problems 91
- Running a Printer Check 92
- Problems and Solutions 93
- Printer Problems 94
- Quality Problems 95
- 96 Solving Problems 96
- Paper Problems 97
- 98 Solving Problems 98
- CD/DVD Problems 99
- Miscellaneous Problems 99
- 100 Solving Problems 100
- Software 101
- Where To Get Help 102
- Requirements and Notices 103
- Important Safety Instructions 104
- ENERGY STAR Compliance 105
- FCC Compliance Statement 106
- Declaration of Conformity 107
- 108 Requirements and Notices 108
- 112 Index 112
- 114 Index 114
- Premium Glossy Photo Paper 115
- Premium Luster Photo Paper 115
- Enhanced Matte Paper 115
- Epson Ink Cartridges 115
- Epson Papers 116
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