Epson Expression Home XP-310 User's Guide Page 136
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Troubleshooting for Scanning
Problems Indicated by Messages on the LCD Screen or
Status Light
❏ Make sure the product is connected to your computer properly.
❏ Turn off the product and turn it on again. If the problem is not solved, the product may be malfunctioning, or the
light source in the scanner unit may need to be replaced. Contact your dealer.
❏ Make sure the scanning software is fully installed.
See the paper manual for instructions on installing the scanning software.
Problems When Starting a Scan
❏ Check the status light and make sure the product is ready to scan.
❏ Make sure your cables are securely connected to the product and a working electrical outlet.
If necessary, test your product’s AC adapter by plugging in another electrical device and turning it on.
❏ Turn off the product and computer, and then check the interface cable connection between them to make sure it is
secure.
❏ Make sure you select the correct product if a scanner list appears when starting to scan.
Windows:
When you start Epson Scan using the EPSON Scan icon, and the Select Scanner list is displayed, make sure you
select the model of your product.
Mac OS X:
When you start Epson Scan from the Applications folder and the Select Scanner list is displayed, make sure you
select the model of your product.
❏ Connect the product directly to the computer’s external USB port or through one USB hub only. The product may
not work properly when connected to the computer through more than one USB hub. If the problem persists, try
connecting the product directly to the computer.
❏ If more than one product is connected to your computer, it may not work. Connect only the product you want to
use, and then try scanning again.
❏ If the scanning software does not work properly, uninstall the software first and then reinstall it as described in the
paper manual.
& “Uninstalling Your Software” on page 110
User’s Guide
Troubleshooting for Scanning
136
- User’s Guide 1
- Copyright and Trademarks 2
- Contents 4
- Where to Find Information 7
- Caution, Important and Note 7
- Operating System Versions 7
- Using Epson Connect Service 8
- Safety Instructions 9
- Using memory cards 11
- Using the LCD screen/touchpad 11
- Restrictions on Copying 12
- Getting to Know Your Product 13
- Product Parts 14
- Guide to the Control Panel 17
- Network status icon: 18
- XP-210 Series 19
- Paper and Media Handling 20
- Epson support 22
- Loading Paper and Envelopes 23
- Inserting a Memory Card 26
- Important 27
- Placing Originals 28
- Copying Documents 29
- Copy Mode Menu List 30
- XP-410 Series only) 31
- Print photos mode menu list 32
- From Windows applications 36
- From the desktop 36
- Basic Printing 38
- Canceling Printing 41
- Other Options 43
- Product settings for Windows 44
- Fit to page printing 46
- Pages per sheet printing 47
- Setup for Windows 48
- Setup for Mac OS X 50
- Scanning 51
- Click Preview 52
- Click Scan 52
- Image Adjustment Features 53
- For XP-210 Series 56
- Scan mode menu list 56
- Scanning in Full Auto Mode 57
- Scanning in Home Mode 58
- Scanning in Office Mode 60
- Scanning in Professional Mode 62
- Selecting a preview mode 64
- Creating a marquee 65
- Adjusting a marquee 65
- Various Types of Scanning 66
- Scanning a Photo 70
- Software Information 71
- How to start 72
- How to access the help 72
- Epson Event Manager 72
- Menu List of Control Panel 73
- Print Photo Mode 74
- Scan Mode 75
- More Functions Mode 76
- Personal Stationery Mode 77
- Wi-Fi Setup Mode 78
- Setup Mode 78
- Replacing Ink Cartridges 80
- Ink Cartridge Specifications 82
- Using the control panel 84
- Cartridges are Expended 85
- Windows Only) 88
- Replacing an Ink Cartridge 89
- Remove only the yellow tape 90
- Important: 92
- Cleaning the Print Head 99
- Aligning the Print Head 101
- Saving Power 102
- For Windows 103
- For Mac OS X 103
- Cleaning the Product 105
- Transporting the Product 106
- User’s Guide 107
- Installing the software 109
- Uninstalling Your Software 110
- Computer 112
- Error Indicators 114
- Diagnosing the Problem 118
- Checking product status 119
- Paper Jams 122
- Open the scanner unit 123
- Preventing paper jams 125
- Print Quality Help 126
- Horizontal banding 127
- Incorrect or missing colors 128
- Blurry or smeared print 128
- Incorrect margins 129
- Printout has a slight slant 129
- Inverted image 130
- Blank pages print 130
- Printing is too slow 130
- Paper Does Not Feed Correctly 131
- The Product Does Not Print 132
- Other Problem 135
- Troubleshooting for Scanning 136
- Using the button 137
- Problems When Feeding Paper 138
- Problems With Scanning Time 138
- Problems With Scanned Images 139
- Cannot scan the area you want 141
- Product Information 142
- Technical Specifications 143
- Printable area 144
- Scanner specifications 145
- Memory card 146
- Mechanical 147
- Electrical 148
- Environmental 149
- Standards and approvals 149
- Interface 150
- Where To Get Help 151
- Help for Users in Europe 152
- Help for Users in Taiwan 152
- Help for Users in Australia 153
- Help for Users in Singapore 153
- Help for Users in Hong Kong 154
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