Epson WorkForce 633 Specifications download pdf (Page 12)

12

English

HP support

Support process

Follow these steps to troubleshoot the

printer:

1. Search the onscreen user’s guide on

your computer (

see page 3)

for

information about the issue.

2. Visit the HP online service and

support Web site at

www.hp.com/support. HP online

service and support is always

available to all HP customers for the

life of their HP products. It is the

fastest source for up-to-date product

information and expert assistance,

and includes the following features:

• Fast access to qualified online

support specialists

• Software and printer driver updates

for your product

• Valuable product and

troubleshooting information for

common problems

• Proactive product updates, support

alerts, and HP newsgrams that are

available when you register your

product

3. For Europe only: Contact your local

point of purchase.

If your printer has a hardware failure,

you will be asked to bring it back to

your local point of purchase. (Service

is free during the printer limited

warranty period. After the warranty

period, you will be quoted a service

charge.)

4. Call HP support. See the inside front

cover of this guide to find the

appropriate telephone number.

Support options and availability vary by

product, country/region, and language.

HP support by phone

Free phone support period

One year of free phone support is

available in North America, Asia

Pacific, and Latin America (including

Mexico). To determine the duration of

free phone support in Eastern Europe,

the Middle East, and Africa, go to

www.hp.com/support.

Standard phone company charges

apply.

Placing a call

Call HP support while you are at the

computer and in front of the printer. Be

prepared to provide the following

information:

 Printer model number (located on the

label on the front of the printer)

 Printer serial number (located on the

bottom of the printer)

 Computer operating system

 Version of the printer driver

 Messages that appear when the

situation occurs

 Answers to these questions:

• Has this situation happened

before? Can you re-create it?

• Did you add any new hardware or

software to your computer at about

the time that this situation began?

After the free phone support period

After the free phone support period,

help is available from HP at an

additional cost. Contact your HP dealer

or call the support phone number for

your country/region to learn more about

support options.

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