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Scanning Software Does Not Operate Correctly
If your scanning software does not operate correctly, try these solutions:
• Make sure your computer has adequate memory and meets the system requirements for your
operating system.
• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,
wake your system and restart your scanning software.
• If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it.
Note: With Mac OS X 10.6, 10.7, or 10.8, in addition to scanning with Image Capture, you can
download and install Epson Scan scanning software. Epson Scan provides additional image
adjustment and photo correction features for enhancing scanned images, and provides an interface
for TWAIN-compliant OCR scanning software, such as ABBYY FineReader. To download Epson
Scan, visit Epson's driver download site (U.S. downloads or Canadian downloads).
Parent topic: Solving Scanning Problems
Related concepts
When to Uninstall Your Product Software
Related references
Windows System Requirements
Mac System Requirements
Related tasks
Scanning with Mac OS X 10.6/10.7/10.8 Using Image Capture
Cannot Start Epson Scan
If you cannot start Epson Scan, try these solutions:
• Make sure your product is turned on and any interface cables are securely connected at both ends.
• Make sure Epson Scan is selected in your scanning program.
• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,
wake your system and restart Epson Scan.
• Check the connection setting and test the connection using Epson Scan Settings:
Windows 8: Navigate to the Start screen and select EPSON Scan Settings. Make sure the correct
Connection setting is selected, then click the Test button.
259
- XP-610 User's Guide 1
- Contents 3
- Product Basics 14
- Changing LCD Screen Language 15
- Product Parts Locations 16
- Product Parts - Top 17
- Product Parts - Front 17
- Product Parts - Inside 19
- Product Parts - Back 19
- Using Epson Email Print 26
- Using Epson Remote Print 27
- Using Epson Scan to Cloud 27
- Using AirPrint 28
- Using Google Cloud Print 28
- Wi-Fi Networking 30
- Wi-Fi Direct Mode Setup 33
- Enabling Wi-Fi Direct Mode 34
- Wi-Fi Protected Setup (WPS) 36
- Disabling Wi-Fi Features 41
- Loading Paper 42
- 2. Open the front cover 43
- Loading Envelopes 49
- Paper Loading Capacity 51
- Available Epson Papers 53
- Paper or Media Type Settings 55
- Copying Documents or Photos 59
- Paper Type Settings - Copying 60
- Paper Size Settings - Copying 61
- Copying Options 61
- Copying and Restoring Photos 63
- Printing From a Computer 66
- Printing with Mac OS X 84
- You see these settings: 87
- Managing Color - Mac OS X 94
- Scanning 101
- Parent topic: Starting a Scan 106
- Related tasks 106
- Related topics 106
- Selecting Epson Scan Settings 106
- Scan Modes 109
- Selecting the Scan Mode 109
- Scanning in Full Auto Mode 110
- Scanning in Home Mode 113
- Scanning in Office Mode 122
- 6. Click the Preview button 123
- Scanning in Professional Mode 127
- Image Preview Guidelines 138
- Scan Resolution Guidelines 138
- Selecting Scan File Settings 139
- Scanning Special Projects 143
- Inserting a Memory Card 148
- Memory Card Types 149
- Printing from a Memory Card 150
- Viewing and Printing Photos 151
- Printing Photo Greeting Cards 159
- Printing from a Camera 163
- Printing Coloring Book Pages 172
- Printing Calendar Pages 179
- Printing on CDs/DVDs 181
- Removing a Printed CD/DVD 184
- Copying onto a CD/DVD 185
- Replacing Ink Cartridges 200
- Purchase Epson Ink Cartridges 205
- Adjusting Print Quality 214
- Print Head Cleaning 218
- Print Head Alignment 222
- Cleaning the Paper Path 225
- Cleaning Your Product 227
- Transporting Your Product 227
- Solving Problems 230
- Product Status Messages 231
- Running a Product Check 232
- Solving Setup Problems 235
- Solving Network Problems 236
- Cannot Print Over a Network 239
- Solving Copying Problems 240
- Solving Paper Problems 241
- Paper Feeding Problems 242
- 5. Reattach the duplexer 245
- Paper Ejection Problems 246
- Nothing Prints 247
- Printing is Slow 249
- Inverted Image 250
- Too Many Copies Print 251
- Blank Pages Print 251
- Incorrect Margins on Printout 251
- Incorrect Characters Print 252
- Slanted Printout 254
- Blurry or Smeared Printout 255
- Grainy Printout 257
- Solving Scanning Problems 258
- Cannot Start Epson Scan 259
- Image is Distorted or Blurry 262
- Image is Too Dark 262
- Solving Memory Card Problems 264
- Where to Get Help 268
- Technical Specifications 269
- Mac System Requirements 270
- Printing Specifications 270
- Scanning Specifications 270
- Paper Specifications 271
- Printable Area Specifications 272
- Ink Cartridge Specifications 274
- Memory Card Specifications 274
- Dimension Specifications 275
- Electrical Specifications 276
- Environmental Specifications 276
- Interface Specifications 277
- Important Safety Instructions 279
- FCC Compliance Statement 282
- Software Notice 283
- Trademarks 285
- Copyright Notice 286
- Copyright Attribution 287
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