Epson CX5000 User Manual download pdf (Page 43)

Problems and Solutions 43

Paper Feeding Problems

■ If paper doesn’t feed, remove it from the sheet feeder. Flip through the stack to

separate the sheets a little. Then reload the paper against the right edge guide,

and slide the left edge guide against the paper (but not too tightly). Make sure

the paper is not in front of the feeder guard.

■ Do not load too many sheets at once (up to 20 sheets of photo or matte paper

and 100 sheets of plain paper). See the User’s Guide for more information.

■ If paper is jammed, the red b Error light flashes.

Follow these steps to clear the jam:

1. Press the x

Start Color button to eject the jammed paper. If the jammed

paper is not ejected, go to the next step.

2. If the paper is stuck near the sheet feeder or output tray, gently pull it out.

If the paper is stuck inside, press the P

On button to turn it off. Open the

scanner and remove any paper inside, including any torn pieces. Do not

pull it backward however; this can damage the sheet feeder. Close the

scanner, then turn the CX5000 Series back on.

Print Quality Problems

If you have any problems with the copy or print quality, try these solutions:

■ Make sure the document is placed flat against the document table glass and

the CX5000 Series is not tilted or placed on an uneven surface.

■ Load the paper printable side up (usually the whiter, brighter, or glossy side).

■ Make sure your paper isn’t damp or curled.

■ Use a support sheet with special paper or load your paper one sheet at a time.

Remove sheets from the output tray so not too many collect at a time.

■ Make sure the type of paper you loaded matches the paper size and paper type

settings on the control panel or in your printer software (see page 26).

■ For the best print quality, use Epson special paper (see page 26) and genuine

Epson ink cartridges (see page 35).

■ Set the paper thickness lever to the m L position for most paper types. If you

are printing on envelopes, set the lever to the ^

H position.

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Epson CX5000 User Manual Page 43