Epson DS-560 User's Guide download pdf (Page 83)

Cannot Start Epson Scan

If you cannot start Epson Scan, try these solutions:

• Make sure your scanner is turned on and any interface cables are securely connected at both ends.

• Make sure Epson Scan is selected in your scanning program.

• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,

wake your system and restart Epson Scan.

• If you connected the scanner using a USB cable, make sure it is connected directly to your computer

or through only one USB hub.

• Check the connection setting and test the connection using Epson Scan Settings:

• Windows 8.x: Navigate to the Apps screen and select EPSON Scan Settings. Make sure the

correct Connection setting is selected, then click the Test button.

• Windows (other versions): Click or Start > All Programs or Programs > EPSON > EPSON

Scan > EPSON Scan Settings. Make sure the correct Connection setting is selected, then click

the Test button.

• OS X: Open the Applications folder, click Epson Software, and click EPSON Scan Settings.

Make sure the correct Connection setting is selected, then click the Test button.

• Make sure you do not have multiple versions of Epson Scan installed. If you do, uninstall both versions

and install one version.

• If you upgraded your operating system but did not reinstall Epson Scan, try reinstalling it.

• If you are using a TWAIN-compliant program, make sure that the correct product is selected as the

Scanner or Source setting.

Parent topic: Solving Scanning Problems

Related concepts

When to Uninstall Your Scanner Software

Related references

Windows System Requirements

Mac System Requirements

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Epson DS-560 User's Guide Page 83