Epson TM-H5000IIP Operator's Manual

Return to main menuTM-H5000/H5000POperator’s ManualUsing this online operator’s guideThe words on the left side of this screen are bookmarks for all t

IntroductionviiIntroductionFeaturesThe TM-H5000 and TM-H5000P are high-quality POS printers that can print on slip and receipt paper (paper roll). The

EPSON Sales Subsidiaries B-1 Appendix BEPSON Sales SubsidiariesEPSON AMERICA INC./OEM DIV. 20770 Madrona Ave.Torrance, CA 90559-2842 U.S.A.Tel : 1-3

B-2 EPSON Sales SubsidiariesEPSON HONG KONG LIMITED 25/F., Harbor Centre, 25, Harbor Road,Wanchai, Hong KongTel : 852-2-585-4663Fax : 852-2-827-4346

viii IntroductionOptions and Accessories❏ Magnetic Ink Character Recognition (MICR) reader (factory installed option)❏ Direct connection display modul

Introduction ixIn Southeast Asia: N.A.K. Mfg (Malaysia) SDN BHDLot 19-11, Bersatu Industrial Complexs,Jalan Satu, Kaw Per. Cheras Jaya,.Balakong Indus

x IntroductionOriginal paper: F380Kanzaki Specialty Papers, Inc.Cummings StreetWare, MA 01082 U.S.A.Tel: (413)967-6204Fax: (413) 734-5101Ordering Ribb

xiContentsQuick Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iIntroduction

xii Chapter 4 Reference Information Printing Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Setting Up the Printer 1-1Chapter 1 Setting Up the PrinterUnpackingYour printer box should include these items. If any items are damaged or missing,

1-2 Setting Up the PrinterRemoving the protective material1. Open the printer by pulling up on the tab on the front cover.2. Remove the two dampers

Setting Up the Printer 1-3Connecting the Cables and Grounding the PrinterYou can connect up to five cables to the printer. They all connect to the c

1-4 Setting Up the Printer2. Tighten the screws on both sides of the cable connector.Note:Your printer has inch-type hexagonal lock screws installed

hybrid printerTM-H5000/H5000POperator’s ManualMICR Option Included400613704

Setting Up the Printer 1-5Connecting the DrawerWARNING:Use a drawer that matches the printer specification. Using an improper drawer may damage the

1-6 Setting Up the PrinterAnschließen der LadeWARNUNG:Eine für den Drucker geeignete Lade verwenden. Bei Verwendung einer falschen Lade kann diese o

Setting Up the Printer 1-7Connecting the Display ModulePlug the cable connector (provided with the direct connection display module) securely into t

1-8 Setting Up the Printer2. Connect the ground wire to the printer using the FG screw on the bottom of the printer, as shown.Connecting the Power S

Setting Up the Printer 1-9 CAUTIONS:When connecting or disconnecting the power supply from the printer, make sure that the power supply is not plugg

1-10 Setting Up the PrinterInstalling or Replacing the Paper RollNote:Be sure to use paper rolls that meet the specifications. Do not use paper rol

Setting Up the Printer 1-114. Insert the paper roll as shown.5. Be sure to note the correct direction that the paper comes off the roll.

1-12 Setting Up the Printer6. Pull out a small amount of paper, as shown. Then close the cover.7. Tear off the paper as shown.

Setting Up the Printer 1-13 Installing the Ribbon CassetteUse the EPSON ERC-31(P) ribbon cassette for your printer.Note the label inside this sectio

1-14 Setting Up the Printer4. If you are replacing a used ribbon, grasp the end of the tab and remove it from the printer. See the illustration in s

Printer Parts and LabelsLabels CAUTION:Caution labels for drawer kick-out and display module connectors. ERRORPAPEROUTPOWERFEEDPaper rollcontrol panel

Setting Up the Printer 1-15Using the Power Switch Cover WARNING:If an accident occurs when the power switch cover is attached, unplug the power supp

1-16 Setting Up the Printer2. While holding down the FEED button, turn on the printer using the switch on the front of the printer to begin the self

Setting Up the Printer 1-174. Remove the paper from the printer and feed another sheet of slip paper into the printer to print characters from the c

1-18 Setting Up the Printer

Using the Printer 2-1Chapter 2Using the PrinterOperating the Control PanelsYou can control the basic paper feeding operations of the printer with th

2-2 Using the PrinterButtonsThe printer and these buttons will not operate when the cover is open. Also these buttons can be disabled with the ESC c

Using the Printer 2-3Slip panel lightsPOWERThe POWER light is on when the printer is on.ERRORThis indicates an error in the slip section of the prin

2-4 Using the Printer2. When the SLIP light blinks, insert the slip paper into the slip paper inlet using the right edge of the slip paper inlet as

Using the Printer 2-5Using the MICR Reader (Option)If your printer has the factory installed optional Magnetic Ink Character Recognition (MICR) read

2-6 Using the Printer2. Turn the check over so that it is face down with the MICR characters on the right-hand side. The MICR characters must be nex

iQuick ReferenceThis Quick Reference will direct you to key areas of this Operator’s Manual. For a complete listing of topics, see the Contents.Printe

Troubleshooting 3-1Chapter 3TroubleshootingTroubleshooting This chapter gives solutions to some printer problems you may have.General problemsThe li

3-2 TroubleshootingIf there is no paper jam and the printer has been printing for quite a while, the print head may be overheated. If the print head

Troubleshooting 3-3Paper roll printing is poor.Paper dust on the heating element of the thermal print head can lower the print quality. Try cleaning

3-4 TroubleshootingA line of dots is missing in the printout.The print head may be damaged. Stop printing and contact your dealer or a qualified ser

Troubleshooting 3-53. If paper is caught in the automatic cutter in the receipt section and the paper roll cover cannot be opened, open the cutter c

3-6 TroubleshootingAuto cutter problemsThe auto cutter is jammed.If a foreign object such as a push pin or paper clip drops in the auto cutter and c

Troubleshooting 3-72. Following the instructions on the label, rotate the knob until the appears in the hole.3. Close the cutter cover.Cleaning the

3-8 Troubleshooting2) Turn off the power switch.3) Open a front cover(rid).4) Turn on the power switch while turning on “JOURNAL/SLIP FEED button.5)

Troubleshooting 3-99) As a check paper, insert a cleaning sheet into a printer,* Set yellow non-stick side to be upside when cleaning using adhesiv

3-10 TroubleshootingHexadecimal DumpThis feature allows experienced users to see exactly what data is coming to the printer. This can be useful in f

iiAll rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electr

Reference Information 4-1Chapter 4Reference InformationPrinting SpecificationsSlip Paper Printing method: Serial impact dot matrixHead wire configur

4-2 Reference InformationReceipt Paper Note:Printing speed may be slower, depending on the data transmission speed and the combination of control c

Reference Information 4-3 * CPL = Characters Per Line* Space between characters is not included* Characters can be scaled up to 64 times as large as

4-4 Reference InformationRibbon Specifications MICR Reader (Option)The MICR reader is a factory-installed option. Type: Exclusive cassette rib

Reference Information 4-5Paper SpecificationsPaper feed method: Friction feedPaper feed pitch: Default 4.23 mm (1/6”)Paper feed speed: Slip:Ap

4-6 Reference InformationSlip paperPaper type: Normal paperCarbon copy paperPressure sensitive paperTotal thickness: 0.09 to 0.36 mm (.0035 to .01

Reference Information 4-7 Note:When using multi-ply paper that consists of an original and three or four copies, be sure to print with a 9 × 9 font

4-8 Reference InformationNotes on slip paper❏ The slip paper must be flat, without curls or wrinkles, especially at the top edges. Otherwise, the pa

Reference Information 4-9❏ Since the TOF sensor uses a reflective photo sensor and it detects from the back of slip paper, do not use paper that has

4-10 Reference InformationElectrical CharacteristicsReliabilitySupply voltage: +24 VDC ± 10% (optional power supply: EPSON PS-170)Ripple voltage:30

iiiFCC CLASS AFCC Compliance StatementFor American UsersThis equipment has been tested and found to comply with the limits for a Class A digital devic

Reference Information 4-11MICR reader mechanism (only when the printer is used with the MICR reader):240,000 passesThe MICR reader is defined to hav

4-12 Reference InformationEnvironmental Conditions Temperature: Operating: 5° to 45°C (41° to 113°F)Storage: -10° to 50°C (14° to 122°F) (except f

Commands 5-1Chapter 5CommandsCommand Notation[Name] The name of the command.[Format] The code sequence.ASCII indicates the ASCII equivalents.Hex ind

5-2 Commands[Format] ASCII FFHex 0CDecimal 12[Description] ➀ Prints the data in the print buffer and ejects the slip paper (when theslip paper is s

Commands 5-3[Description] Transmits the selected printer status specified by n in real time, according to the following parameters:n = 1: Transmit p

5-4 Commands[Description] Sets the character spacing for the right side of the character to [n × horizontal or vertical motion units].ESC ! n[Name]

Commands 5-5[Range] 0 ≤ nL ≤ 2550 ≤ nH ≤ 255[Description] Sets the print starting position from the beginning of the line.• The distance from the

5-6 Commands•y specifies the number of bytes in the vertical direction.•c1 specifies the beginning character code for the definition, and c2 specifi

Commands 5-7(For slip paper)•The nL and nH indicate the number of dots of the bit image in the horizontal direction. The number of dots is calculat

5-8 Commands[Format] ASCII ESC 3nHex 1B 33nDecimal 27 51n[Range] 0 ≤ n ≤ 255[Description] Sets the line spacing to [n × vertical or horizontal motio

ivProduct Name: PrinterType Name: M128A These printers conform to the following Directives and NormsDirective 89/336/EECEN 55022 (1986 and 1994) Class

Commands 5-9[Format] ASCII ESC @Hex 1B 40Decimal 27 64[Description] Clears the data in the print buffer and resets the printer mode to the mode that

5-10 CommandsDecimal 27 70n[Range] 0≤ n ≤ 255[Description] Sets or cancels the slip paper reverse eject• When the LSB is 0, cancels the slip paper r

Commands 5-11ESC R n[Name] Select an international character set[Format] ASCII ESC RnHex 1B 52nDecimal 27 82n[Range] 0 ≤ n ≤ 10[Description] Selects

5-12 Commands[Description] Selects the print direction and starting position in page mode.n specifies the print direction and starting position as f

Commands 5-13[Description] • The horizontal starting position, vertical starting position, printing area width, and printing area height are defined

5-14 Commands[Description] Selects the type of paper for printing, using n as follows:ESC c 1 n[Name] Select paper type(s) for command settings[Form

Commands 5-15• Each bit of n is used as follows:ESC c 4 n[Name] Select paper sensor(s) to stop printing[Format] ASCII ESC c 4nHex 1B 63 34nDecimal27

5-16 CommandsESC c 5 n[Name] Enable/disable panel buttons[Format] ASCII ESC c 5nHex 1B 63 35nDecimal279953n[Range] 0 ≤ n ≤ 255[Description] Enables

Commands 5-17•t1 sets the slip paper wait time to [t1 × 1] minutes.•t2 sets the time from insertion of the slip paper to the start of printing to [t

5-18 CommandsESC { n[Name] Turns upside-down printing mode on/off[Format] ASCII ESC {nHex 1B 7BnDecimal 27 123n[Range] 0 ≤ n ≤ 255[Description] Turn

vEMI and Safety Standards Applied The following standards are applied only to the printers that are so labeled. (EMC is tested using the EPSON PS-170

Commands 5-19GS $ nL nH[Name] Set absolute vertical print position in page mode[Format] ASCII GS $nL nH Hex 1D 24nL nHDecimal 29 36nL nH[Range] 0 ≤

5-20 Commands• The number of dots in the vertical direction is y × 8.•If x × y is out of the specified range, this command is ignored.•The d indicat

Commands 5-21• When the LSB is 0, white/black reverse mode is turned off.• When the LSB is 1, white/black reverse mode is turned on.GS H n[Name] Sel

5-22 CommandsGS L nL nH[Name] Set left margin[Format] ASCII GS LnLnHHex 1D 4CnLnHDecimal 29 76nLnH[Range] 0 ≤ nL ≤ 2550 ≤ nH ≤ 255[Description] Sets

Commands 5-23[Description] Selects a mode for cutting paper and executes paper cutting. The value of m selects the mode as follows:GS W nL nH[Name]

5-24 Commands•m specifies macro executing mode.•When m = 0: The macro executes r times continuously with interval specified by t.•When m = 1:After

Commands 5-25• When the LSB is 0, smoothing mode is turned off.• When the LSB is 1, smoothing mode is turned on.GS f n[Name] Select font for Human R

5-26 Commandsm selects a bar code system as follows:[Description for ➀]•d indicates the character code to be printed and k indicates the number of c

Commands 5-27[Format] ASCII GS rnHex 1D 72nDecimal 29 114n[Range] 1 ≤ n ≤ 3, 49 ≤ n ≤ 51[Description] Transmits the status specified by n as follows

5-28 CommandsMICR Control Commands (only for printers with MICR)DLE EOT BS n[Name] Real-time MICR status transmission[Format] ASCII DLE EOT BSnHex 1

viAbout This ManualSetting Up and Using❏ Chapter 1 contains information on unpacking the printer, setting it up, setting the DIP switches, and adjusti

Commands 5-29FS a 1[Name] Load check paper to print starting position[Format] ASCII FS a 1Hex 1C 61 31Decimal289749[Description] Loads check paper t

5-30 Commands

Dip Switch and Paper Near End Settings A-1Appendix A Dip Switch and Paper Near End SettingsAlthough the factory settings are best for almost all uses,

A-2 Dip Switch and Paper Near End SettingsPrint Density SelectionTransmission SpeedTransmission Speed (BPS)-bits per second 1-7 1-82400 ON ON4800 OF

Dip Switch and Paper Near End Settings A-3Notes:•When pin 6 of the interface connector is used for the reset signal, the printer is reset at MARK on t

A-4 Dip Switch and Paper Near End SettingsParallel interface specificationSet 1Set 2SW Function ON OFF1-1 Auto line feed Always enabled Always disa

Dip Switch and Paper Near End Settings A-5Print Density SelectionNotes:•When pin 6 of the interface connector is used for the reset signal, the printe

A-6 Dip Switch and Paper Near End SettingsChanging the DIP switch settingsIf you need to change settings, follow the steps below to make your change

Dip Switch and Paper Near End Settings A-7Adjusting the Paper Near End SensorThe paper near end sensor detects when paper is almost gone by measuring

A-8 Dip Switch and Paper Near End Settings4. Replace the paper roll.