Epson AcuLaser C2900DN User's Guide

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Summary of Contents

Page 1 - User’s Guide

User’s GuideNPD4436-00 ENDownloaded from ManualsPrinter.com Manuals

Page 2 - Contents

About LicenseRSA BSAFERSA BSAFE software, produced by RSA Security Inc., has been installed on this printer.DESThis product includes software develope

Page 3 - Contents 3

Printing a Printer Settings PageTo verify detailed printer settings, print a printer settings page. A printed printer settings page alsoallows you to

Page 4 - Contents 4

❏ If the selection is a menu, the menu is opened and the first system setting in the menu appears.❏ If the selection is a menu item, the default menu

Page 5 - Contents 5

4. Click Next.5. Select the Print Server check box, and then click Next.6. Click Install.For Windows Server 2008 R2:1. Click Start — Administrative To

Page 6 - Contents 6

❏ If no WSD printer is displayed in the list, enter the printer’s IP address manually to create a WSDprinter. To enter the printer’s IP address manual

Page 7 - Contents 7

Chapter 6Using the Operator Panel MenusUnderstanding the Printer MenusWhen your printer is connected to a network and available to a number of users,

Page 8 - Copyright and Trademarks

PS Fonts ListPurpose:To print a sample of the available PS fonts.Job HistoryPurpose:To print a detailed list of the print jobs that have been processe

Page 9 - Preface 9

Admin MenuUse the Admin Menu menu to configure a variety of printer features.PCL SettingsUse the PCL Settings menu to change printer settings that onl

Page 10 - About License

US Folio-8.5x13Legal - 8.5x14ExecutiveMonarch Env.DL Env - 110x220C5 Env - 162x229#10Env - 4.1x9.5New Custom Size Portrait (Y)297 mm* Specifies the le

Page 11 - Product Features

New Custom Size Portrait (Y)11.7 inch* Specifies the length of thecustom size paper.5.0-14.0 inchesLandscape (X)8.3 inch* Specifies the width of thecu

Page 12 - Preface 12

Values:Courier* Helvetica ITC A G Go DmCourier It Helvetica Ob ITC A G Go DmObCourier Bd Helvetica Bd ZapfC MdItCourier BdIt Helvetica BdOb ZapfDingba

Page 13 - Specifications

Using This GuideConventions1. In this guide, personal computers and workstations are collectively called “computers”.2. The following terms are used t

Page 14 - Specifications 14

Times BdIt ITC A G Go BkOb GaramondKrsvHlbSymbol SetPurpose:To specify a symbol set for a specified font.Values:ROMAN-8* WIN L1 ISO-6ISO L1 WIN L2 ISO

Page 15 - Specifications 15

Font PitchPurpose:To specify the font pitch for scalable mono spaced fonts, within the range of 6.00 to 24.00. The defaultis 10.00.Font pitch refers t

Page 16 - Specifications 16

Values:On*Enables the Image Enhance feature.OffDisables the Image Enhance feature.Hex DumpPurpose:To help isolate the source of a print job problem. W

Page 17 - Basic Operation

Add-CRThe CR command is added.CR=CR, LF=CR-LF, FF=CR-FFCR-XXThe CR and LF commands are added.CR=CR-LF, LF=CR-LF, FF=CR-FFOutput ColorPurpose:To specif

Page 18 - Operator Panel

Values:Off*Does not set the runtime of a PostScript job.On 1 min.Sets the runtime of a PostScript job.1-900 min.Paper Select ModePurpose:To set the wa

Page 19 - Securing the Printer

Values:Auto*Detects the Ethernet settings automatically.10BASE-T HalfUses 10BASE-T Half-duplex.10BASE- T FullUses 10BASE-T Full-duplex.100BASE- TX Hal

Page 20 - Preparing Printer Hardware

IPv4 Get IP Address DHCP /Autonet*Sets the IP address automatically. A random value in the range of169.254.1.0 to 169.254.254.255 that is not currentl

Page 21 - Basic Operation 21

Port9100 DisableDisables the Port9100 port.Enable*Enables the Port9100 port.IPP DisableDisables IPP port.Enable*Enables IPP port.SMB (TCP/IP) Disable*

Page 22 - Basic Operation 22

No. n / Mask (n is 1–5.)Sets the address mask for Filter n.No. n / Mode (n is 1–5.)Off*Disables the IP Filter feature for Filter n.AcceptAccepts an ac

Page 23 - Basic Operation 23

TBCPSets the PostScript communications protocol to TBCP.BinarySets the PostScript communications protocol to Binary.USB SettingsUse the USB Settings m

Page 24 - Basic Operation 24

2 Sided Print (Duplex Print)2 Sided Print is to print two or more pages on thefront and back side of a single sheet of paper.This feature allows you t

Page 25 - Basic Operation 25

Note:Values marked by an asterisk (*) are the factory default menu settings.Power Saver TimePurpose:To specify the time for transition to power saver

Page 26 - Basic Operation 26

4minFault Time-outPurpose:To specify the amount of time the printer waits before canceling a job that stops abnormally. The printjob is cancelled if t

Page 27 - Basic Operation 27

Date Format yy/mm/ddSets the date format.mm/dd/yydd/mm/yy*Time Format 12HSets the time in 12-hour format.24H*Sets the time in 24-hour format.*1The def

Page 28 - Basic Operation 28

AutoClear Alert Off*Does not emit a tone 5 seconds before the printer performs auto clear.OnEmits a tone 5 seconds before the printer performs auto cl

Page 29 - Basic Operation 29

Values:Off*Does not automatically print a job history report.OnAutomatically prints a job history report.The Job History report can also be printed us

Page 30 - Basic Operation 30

Banner SheetNote:Banner Sheet feature is available only when the optional 250-sheet paper cassette unit is installed on theprinter.Purpose:To specify

Page 31 - Basic Operation 31

Substitute TrayPurpose:Specifies whether to use paper of a different size when the paper that is loaded in the specified tray doesnot match the paper

Page 32 - Basic Operation 32

Values:Disable*Does not print on both sides of letterhead.EnablePrints on both sides of letterhead.Low Toner MsgPurpose:To specify whether to show the

Page 33 - Basic Operation 33

Adjust BTRPurpose:To specify the transfer roller voltage adjustment for each paper type.The default settings may not give the best output on all paper

Page 34 - Power Saver Mode

The default settings may not give the best output on all paper types. When the printed paper hascurled, try to lower the temperature. When the toner d

Page 35 - Printer Management Software

Chapter 1SpecificationsSpecificationsItems DescriptionType ConsolePrinting method Laser XerographyImportant:Laser + electrophotographic systemFusing s

Page 36 - Status Monitor (Windows Only)

Adjust ColorRegiPurpose:To manually perform color registration adjustment.Manual Color Registration Adjustments are required when the printer is initi

Page 37

Toner RefreshPurpose:To clean the toner in each toner cartridge.Values:Yellow CrtrdgCleans the toner in the yellow toner cartridge.Magenta CrtrdgClean

Page 38 - Network Basics

Purpose:To clear all files stored as Secure Print, Sample Print, and Stored Print in the RAM disk.Values:All ClearDeletes all files stored as Secure P

Page 39 - Network Basics 39

Values:0m*Sets the altitude of the location where the printer is installed.1000m2000m3000mSecure SettingsUse the Secure Settings menu to set a passwor

Page 40 - USB Connection

Values:Off*Does not allow an administrator to log in after one error entry attempt.On 5 times*Sets the number of error entry attempts allowed when an

Page 41 - Setting the IP Address

Values:Paper Sizemm seriesA4 - 210x297*A5 - 148x210B5 - 182x257Letter - 8.5x11US Folio-8.5x13Legal - 8.5x14ExecutiveMonarch Env.Monarch Env. LDL Env-

Page 42 - Using the Operator Panel

inch seriesLetter - 8.5x11*US Folio-8.5x13Legal - 8.5x14A4 - 210x297A5 - 148x210B5 - 182x257ExecutiveMonarch Env.Monarch Env. LDL Env- 110x220DL Env.

Page 43 - Using EpsonNet Config

Paper Type Plain*Light CardHeavy CardEnvelopeLabelsLetterheadLW Gloss CardHW Gloss CardHole PunchedColoredSpecialDisplay Screen OffDoes not display a

Page 44 - Network Basics 44

Values:Paper Sizemm seriesA4 - 210x297*1A5 - 148x210B5 - 182x257Letter - 8.5x11US Folio - 8.5x13Legal - 8.5x14Executiveinch seriesLetter - 8.5x11*1US

Page 45 - Verifying the IP Settings

Panel Lock FunctionThis feature prevents unauthorized users from changing settings made by the administrator.However, you can select settings for indi

Page 46 - Network Basics 46

Items DescriptionPaper Type Plain Paper, Card Stock (Thin/Thick), Envelope, Labels (Normal/Thick),Letterhead, Glossy Paper (Normal/Thick), Pre-Punched

Page 47 - The Operator Panel

3. Enter the password, and then press the button.4. Select Secure Settings, and then press the button.5. Select Panel Lock, and then press the but

Page 48 - USB Connection Setup

2. Select Admin Menu, and then press the button.3. Select Maintenance Mode, and then press the button.4. Select Initialize NVM, and then press the

Page 49 - Network Connection Setup

Chapter 7TroubleshootingClearing JamsCareful selection of appropriate print media and proper loading allow you to avoid most jams.See Also:❏ “About Pr

Page 50 - 2003 x64 Edition

❏ Push the tray in firmly after loading.❏ Ensure that all cables that connect to the printer are correctly attached.❏ Overtightening the guides may ca

Page 51 - Network Basics 51

1Fuser Unit2 Optional Duplex Unit3 Optional 250-Sheet Paper Cassette Unit4 Standard 250-Sheet Tray5 Single Sheet Feeder (SSF)6Front CoverClearing Pape

Page 52 - Peer-to-Peer

2. Remove the standard 250-sheet tray from the printer, and then pull out the jammed paperremaining inside the printer. If you cannot remove the jamme

Page 53 - Network Basics 53

4. Open the belt unit until it stops and remove the jammed paper. Confirm that there are no scraps ofpaper remaining inside the printer.5. Close the b

Page 54 - Network Basics 54

6. Close the front cover.7. Insert the standard 250-sheet tray into the printer, and push until it stops.Important:Do not use excessive force on the t

Page 55 - Network Basics 55

1. Pull the standard 250-sheet tray out of the printer carefully. Hold the tray with both hands, lift thefront slightly, and remove it from the printe

Page 56 - Installing the Print Driver

4. Push the side button to open the front cover.5. Open the belt unit until it stops and remove the jammed paper. Confirm that there are no scraps ofp

Page 57 - Setting Up the Queue

Items DescriptionSupported OS Standard: PCL6 and PostScript driversMicrosoft® Windows® XP,Microsoft® Windows Server® 2003,Microsoft® Windows Server® 2

Page 58 - Network Basics 58

6. Close the belt unit, and push at the top of the unit until it clicks.7. Close the front cover.8. Insert the standard 250-sheet tray into the printe

Page 59 - Network Basics 59

Clearing Paper Jams From the Fuser UnitImportant:❏ Ensure nothing touches or scratches the surface (black-colored film) of the belt unit. Scratches, d

Page 60 - Network Basics 60

4. Lift the levers at both ends of the fuser unit, and remove the jammed paper. If you are still unable toremove the paper, go to the next step.cCauti

Page 61 - Setting the Default Queue

7. Confirm that there are no scraps of paper remaining inside the printer, and then close the beltunit.8. Close the front cover.Clearing Paper Jams Fr

Page 62 - Network Basics 62

2. Open the cover of the optional duplex unit.3. Remove the jammed paper from the optional duplex unit.4. Close the cover of the optional duplex unit.

Page 63 - Network Basics 63

Note:Paper in the optional 250-sheet paper cassette unit feeds to the printer from the front of the standard250-sheet tray, therefore paper jammed in

Page 64 - Uninstalling the Print Driver

4. Push the side button to open the front cover.5. Open the belt unit until it stops and remove the jammed paper. Confirm that there are no scraps ofp

Page 65 - Network Basics 65

6. Close the belt unit, and push at the top of the unit until it clicks.7. Close the front cover.Note:If the paper jam message is not cleared after yo

Page 66 - Network Basics 66

Jam ProblemsStandard 250-Sheet Tray Misfeed JamProblem ActionPrint media misfeeds occur in thestandard 250-sheet tray.Ensure that the standard 250-she

Page 67 - Printing Basics

SSF Misfeed JamProblem ActionPrint media misfeeds occur in the SSF. Ensure that the SSF is properly inserted.If the problem persists, verify that the

Page 68 - Printing Basics 68

Items DescriptionWeight Main Unit: 18.4 kg (main unit only, including consumables)Usage Environment During Use: Temperature: 10 - 32 ˚C; Humidity: 10

Page 69 - Supported Print Media

Optional 250-Sheet Paper Cassette Unit Misfeed JamProblem ActionPrint media misfeeds occur in theoptional 250-sheet paper cassette unit.Ensure that th

Page 70 - Single Sheet Feeder (SSF)

Regi Jam (Exit Sensor On JAM)Problem ActionRegi jam (Exit Sensor On JAM) occurs. Ensure that the drum cartridge is installed correctly.If the problem

Page 71 - Standard 250-Sheet Tray

SSF Multi-feed JamProblem ActionPrint media multiple feeds occur in theSSF.Ensure that the media type you are using.If using coated paper, load coated

Page 72 - Loading Print Media

Display ProblemsProblem ActionAfter the printer is turned on, thedisplay on the LCD panel is blank, keepsshowing Please wait..., or the backlight is n

Page 73 - 250-Sheet Paper Cassette Unit

Problem ActionPrint media misfeeds or multiple feedsoccur in the standard 250-sheet tray orSSF.Ensure that the print media you are using meets the spe

Page 74 - Printing Basics 74

Problem ActionCannot print from the standard250-sheet tray because the print mediain the tray is curled.Load the print media into the SSF.Print Qualit

Page 75 - Printing Basics 75

Problem ActionThe output is too light. The toner cartridges may be low or need to be replaced. Confirm the amount oftoner in each toner cartridge.1. C

Page 76 - Monarch or DL

Toner Smears or Print Comes OffProblem ActionToner smears or print comes off. The print media surface may be uneven. Try changing the Paper Type setti

Page 77 - Printing Basics 77

Random Spots/Blurred ImagesProblem ActionThe printed result has random spots oris blurred.Ensure that the toner cartridges are installed correctly.See

Page 78 - Cassette Unit

Problem ActionThe entire output is blank. The toner cartridges may be low or need to be replaced. Confirm the amount oftoner in each toner cartridge.1

Page 79 - Com-10, Monarch, or DL

Chapter 2Basic OperationMain ComponentsThis section provides an overview of your Epson AcuLaser C2900 Series.Front View1234561098711121314151Operator

Page 80 - Printing Basics 80

Streaks Appear on the OutputProblem ActionStreaks appear on the output. The toner cartridges may be low or need to be replaced. Confirm the amount oft

Page 81 - Setting Paper Sizes and Types

Problem ActionPart or the entire output is black.Ensure Output Color is set to Color in the print driver. The following procedureuses the PCL 6 driver

Page 82 - Printing

Vertical BlanksProblem ActionThe printed result has vertical blanks. Ensure the light path is not covered.1. Remove the drum cartridge, and keep it in

Page 83 - Canceling a Print Job

MottleProblem ActionThe printed result has mottledappearance.Verify that the print media recommended for the printer is being used.If you use non-reco

Page 84 - Printing Basics 84

Problem ActionThe printed result has ghosting. If the type of the ghosting is positive ghost:Replace the drum cartridge if you have a spare cartridge.

Page 85 - Sample Print

Problem ActionThe printed result has light-inducedfatigue pattern.Replace the drum cartridge if you have a spare cartridge.See Also:❏ “Replacing the D

Page 86 - Printing the Stored Jobs

Problem ActionBead-Carry-Out (BCO) is happening. Replace the drum cartridge if you have a spare cartridge.See Also:❏ “Replacing the Drum Cartridge” on

Page 87 - Duplex Printing

Problem ActionThe printed result has jaggedcharacters.Set Screen to Fineness in the print driver. The following procedure uses the PCL 6driver as an e

Page 88 - Using Booklet Print

Problem ActionThe printed result has banding. Replace the drum cartridge if you have a spare cartridge.See Also:❏ “Replacing the Drum Cartridge” on pa

Page 89 - Selecting Printing Options

Problem ActionThe output is wrinkled.The output is stained.Verify that the correct print media is being used.If excessive wrinkles occur, use paper or

Page 90 - Printing Basics 90

Rear View1265341 USB Port 2 Ethernet Port3 Power Switch 4 Power Connector5 Security Slot 6 Control Board CoverOperator PanelThe operator panel has a l

Page 91 - Printing Options for Windows

Damage on the Leading Edge of PaperProblem ActionThe output is damaged on its leadingedge.When using the SSF, reverse the paper and then try again.If

Page 92 - Printing Basics 92

Problem ActionThe top and side margins are incorrect. Ensure that the margins are set correctly on the application being used.If the problem persists,

Page 93 - Printing options for Mac OS X

Protrudent/Bumpy PaperProblem ActionPrinted surface got protrudent/bumpy. Clean up the fuser unit.1. Load one sheet of paper on the SSF, and then prin

Page 94 - Printing Custom Size Paper

5. Select Auto Adjust, and then press the button.6. Ensure that Are You Sure? appears, and then press the button.Auto adjust is performed.Printing

Page 95 - Defining Custom Paper Sizes

When the value is 0 for each color, you do not need to adjust the color registration for the fast scan.When the value is not 0, enter the value using

Page 96 - Printing on Custom Size Paper

Entering Values* Lattice patternUsing the operator panel, enter the values found in the color registration chart to make adjustments.1. Press the (M

Page 97 - Auditron

9. Ensure that Enter (RY, RM, RC) appears.10. Press the or button to specify the values for RY, RM, and RC.Note:To move the cursor to the next valu

Page 98 - Printing Basics 98

Problems With Installed Optional AccessoriesProblem ActionThe optional 250-sheet paper cassetteunit does not work correctly.Ensure that the optional 2

Page 99 - Printing a Report Page

Important:When an error message is displayed, the print data remaining on the printer and the informationaccumulated in the memory of the printer are

Page 100 - Printer Settings

Message What You Can DoErase Flash ErrRestart PrinterError 016-500Restart PrinterTurn off the printer, and turn it on again. Contact customer support

Page 101 - For Windows Server 2008:

❏ Displays various settings, instructions, and error messages.2. (Back) button❏ Switches to the Print mode from the top menu of the Menu mode.❏ Return

Page 102 - Printer Setup

Message What You Can DoCertificate FailContact Admin.Error 016-520Restart PrinterContact your system administrator.Certificate FailContact Admin.Error

Page 103 - Printing Basics 103

Message What You Can DoFormat ErrorPress Ok ButtonError 016-737Press Ok ButtonTurn off the printer, and turn it on again. Contact customer support if

Page 104 - Chapter 6

Message What You Can DoLimit ExceededPress Ok ButtonError 016-759Press Ok ButtonPrintable page limit is exceeded. Contact your system administrator.In

Page 105 - Billing Meters

Message What You Can DoOver HeatPlease Wait...Error 042-700Please Wait...Wait for a while until the printer cools down.Jam at Tray 1Check Tray 1Open F

Page 106 - Admin Menu

Message What You Can DoChk Manual FeedRemove PaperOpen and closeFront CoverPull the jammed paper out of the SSF. Open and close the front cover.Remove

Page 107

Message What You Can DoWaste FullBlack CartridgeOpen the side cover. Remove the used black cartridge, and install a new car-tridge.InsertDrum Cartridg

Page 108 - Orientation

Message What You Can DoM - CRUM ErrorRestart PrinterError 093-951Restart PrinterTurn off the printer. Confirm the magenta cartridge is correctly insta

Page 109

Message What You Can DoRAM ErrorRestart PrinterError 116-320Restart PrinterRemove the unsupported additional memory module. Contact customer sup-port

Page 110 - Font Size

Non-Genuine ModeWhen toner within a toner cartridge is end of its service life, the Replace XXXX Print Cartridge(XXXX: Yellow, Magenta, Cyan, or Black

Page 111 - Image Enhance

Chapter 8MaintenanceCleaning the PrinterThis section describes how to clean the printer in order to maintain it in good condition and printclean print

Page 112 - LineTermination

ContentsPrefaceCopyright and Trademarks... 8About License...

Page 113 - PS Settings

Attach the Kensington lock to the security slot on your printer.* Security slotFor details, see the operating instructions supplied with the Kensingto

Page 114 - Wired Network

3. Push the side button to open the front cover.4. Open the belt unit.5. Turn the four drum cartridge lock levers 90-degrees counterclockwise.Epson Ac

Page 115 - To configure TCP/IP settings

6. Hold the drum cartridge levers, and then pull out the drum cartridge.Note:Keep the drum cartridge in a dark place. If the front cover remains open

Page 116 - Protocol

9. Turn the four drum cartridge lock levers 90-degrees clockwise to lock the drum cartridge.10. Close the belt unit, and push at the top of the unit u

Page 117 - IP Filter

12. Insert the standard 250-sheet tray into the printer, and push until it stops.Important:Do not use excessive force on the tray. Doing so could dama

Page 118 - Adobe Protocol

3. Push the side button to open the front cover.4. Open the belt unit.5. Clean the CTD sensor inside the printer with a clean dry cotton swab.Epson Ac

Page 119 - System Settings

6. Close the belt unit, and push at the top of the unit until it clicks.7. Close the front cover.8. Insert the standard 250-sheet tray into the printe

Page 120 - Auto Reset

Replacing Toner CartridgesEpson toner cartridges are available only through Epson.It is recommended that you use Epson toner cartridges for your print

Page 121 - Clock Settings

When a toner cartridge reaches its usable life-span, the following messages appear on the LCD panel.Message ActionReplace XXXX Toner CartridgeSoonThe

Page 122 - Audio Tones

2. Push the latch(es) backwards to pop open the toner cartridge(s) that you want to replace.3. Pull the cartridge holder until it clicks, and then pul

Page 123 - Auto Job History

Note:❏ Ensure that the color of the new toner cartridge matches that on the handle before replacing it.❏ Handle the toner cartridge carefully to avoid

Page 124 - Print Text

3. Push and slide the latches of the four toner cartridges to the locked position.4. Close the side cover.Installing Optional AccessoriesYou can make

Page 125 - RAM Disk

Replacing the Drum CartridgeThis section describes how to replace the drum cartridge.Important:❏ Protect the drums of the drum cartridge against brigh

Page 126 - LetterH Dup Mode

3. Open the belt unit.4. Turn the four drum cartridge lock levers 90-degrees counterclockwise.5. Hold the drum cartridge levers, and then pull out the

Page 127 - Maintenance Mode

Installing the Drum Cartridge1. Open the drum cartridge packaging.2. Take out the drum cartridge from the packaging.3. Completely pull out the eight y

Page 128 - Adjust Fuser

Note:Do not remove the front protective cover at this moment.5. Insert the drum cartridge until the line on the handle aligns with the white line on t

Page 129 - Auto Adjust Regi

Important:Ensure that you do not hit the belt unit when removing the front protective cover.8. Close the belt unit, and push at the top of the unit un

Page 130 - Clean Developer

10. Insert the standard 250-sheet tray into the printer, and push until it stops.Important:Do not use excessive force on the tray. Doing so could dama

Page 131

2. Remove any paper in the output tray.3. Push the side button to open the front cover.4. Open the belt unit.Epson AcuLaser C2900 Series User’s Gu

Page 132 - Adjust Altitude

5. Pinch the gray lever on the right side of the fuser unit and lower the lever toward you.6. Hold both sides of the fuser unit. Next, slightly raise

Page 133 - Secure Settings

❏ Make sure that the fuser unit is firmly set in the slots and cannot be moved easily.2. Push the fuser unit forward until the right groove of the sna

Page 134 - Tray Settings

4. Close the front cover.5. Reconnect the power cord to the power connector and turn on the printer.Resetting the Counter of the Fuser UnitAfter repla

Page 135

1. Turn off the printer.2. Turn the screw on the control board cover counterclockwise, and open the cover.Note:Loosen the screw. You do not need to re

Page 136

Removing the Feed Roll Unit in the Standard 250-Sheet Tray1. Pull the standard 250-sheet tray out of the printer about 200 mm. Hold the standard 250-s

Page 137

Installing the Feed Roll Unit in the Standard 250-Sheet Tray1. Align the new feed roll unit with the groove on the axle.2. Insert the feed roll unit i

Page 138

Ordering SuppliesCertain consumables and routine maintenance items need to be ordered occasionally. Each supplyincludes installation instructions on t

Page 139 - Panel Lock Function

Important:This printer is designed to provide the most stable performance and print quality when used with theconsumables recommended by Epson. Not us

Page 140 - Resetting to Factory Defaults

Managing the PrinterChecking or Managing the Printer with EpsonNet ConfigWhen the printer is installed in a TCP/IP environment, you can use EpsonNet C

Page 141

The following procedure uses Microsoft® Windows® XP as an example.1. Click start — All Programs — EPSON — Status Monitor — Activate Status Monitor.The

Page 142 - Troubleshooting

When printing color data, which has been converted by using ICC profile on an application, with theColor (Auto) setting, the data is printed by color

Page 143 - Troubleshooting 143

2. Remove any paper in the output tray and slide the output tray extension inside the printer.3. Pull the standard 250-sheet tray out of the printer a

Page 144 - Troubleshooting 144

5. Insert the standard 250-sheet tray into the printer, and push until it stops.Important:Do not use excessive force on the tray. Doing so could damag

Page 145 - Troubleshooting 145

2. Turn the screw on the control board cover counterclockwise, and open the cover.Note:Loosen the screw. You do not need to remove the screw.3. Push t

Page 146 - Troubleshooting 146

4. Push the memory module firmly into the slot.Note:Ensure that the memory module is firmly fixed in the slot and does not move easily.5. Close the co

Page 147 - Troubleshooting 147

5. Close the control board cover, and turn the screw clockwise.6. Turn on the printer.Removing the Optional Duplex Unit1. Turn off the printer and dis

Page 148 - Troubleshooting 148

3. Lift the lever of the optional duplex unit.4. Hold both sides of the optional duplex unit, and then pull out the optional duplex unit.5. Close the

Page 149 - Troubleshooting 149

6. Reconnect the power cord to the power connector and turn on the printer.Removing the Optional 250-Sheet Paper Cassette Unit1. Turn off the printer.

Page 150 - Important:

3. Pull the standard 250-sheet tray out of the printer about 200 mm. Hold the standard 250-sheet traywith both hands, and remove it from the printer.4

Page 151 - Troubleshooting 151

cCaution:Two people are required to lift the printer.6. Insert the standard 250-sheet tray into the printer, and push until it stops.7. Reconnect all

Page 152 - Troubleshooting 152

Appendix AWhere To Get HelpContacting Epson SupportBefore Contacting EpsonIf your Epson product is not operating properly and you cannot solve the pro

Page 153 - Troubleshooting 153

World Wide Web (http://www.epson.com.tw)Information on product specifications, drivers for download, and products enquiry are available.Epson HelpDesk

Page 154 - Troubleshooting 154

Telephone number Fax number Address06-2221666 06-2112555 No.141, Gongyuan N. Rd., North Dist., Tainan City 704,Taiwan07-5520918 07-5540926 1F., No.337

Page 155 - Troubleshooting 155

Epson Hotline (Phone: (66)2685-9899)Our Hotline team can help you with the following over the phone:❏ Sales enquiries and product information❏ Product

Page 156 - Troubleshooting 156

Epson Service CenterJakarta Mangga Dua Mall 3rd floor No 3A/BJl. Arteri Mangga Dua,JakartaPhone/Fax: (62) 21-62301104Bandung Lippo Center 8th floorJl.

Page 157 - Troubleshooting 157

If the memory capacity has not increased, turn off the printer, unplug the power cord, andre-install the memory module.9. If you installed the additio

Page 158 - Jam Problems

Help for Users in Hong KongTo obtain technical support as well as other after-sales services, users are welcome to contact EpsonHong Kong Limited.Inte

Page 159 - SSF Misfeed Jam

Phone: 603-56288288Fax: 603-56288388/399Epson Helpdesk❏ Sales enquiries and product information (Infoline)Phone: 603-56288222❏ Enquiries on repair ser

Page 160 - Troubleshooting 160

Location Telephone number Fax numberCochin 0484-2357950 0484-2357950Coimbatore 0422-2380002 NAPune 020-30286000 /30286001/30286002 020-30286000Ahmedab

Page 161 - Regi Jam (Exit Sensor On JAM)

❏ Enquiries on repair service and warrantyEpson AcuLaser C2900 Series User’s GuideWhere To Get Help 243Downloaded from ManualsPrinter.com Manu

Page 162 - Basic Printer Problems

Index22 Sided Print...882 Sided, Flip on Short Edge...

Page 163 - Printing Problems

Disabling the Panel Lock...139Display Problems...

Page 164 - Troubleshooting 164

KKensington lock...20LLabels...

Page 165 - Print Quality Problems

PCL Macro List...104PCL Settings...

Page 166 - Troubleshooting 166

Security Slot...18, 20Selecting Options (Macintosh)...

Page 167 - Troubleshooting 167

If the printer information is not updated automatically after clicking Get Information from Printer,follow these steps:1. Click the Options tab, and t

Page 168 - The Entire Output Is Blank

3. Push the side button to open the front cover.4. Remove the connector cap.Important:Make sure to remove the cap that is attached to the printer. Ins

Page 169 - Troubleshooting 169

6. Close the front cover.7. Reconnect the power cord to the power connector and turn on the printer.8. If you installed the optional duplex unit after

Page 170 - Streaks Appear on the Output

Windows Vista/Windows Vista x641. Click Start — Control Panel — Hardware and Sound — Printers.2. Right-click the printer icon of the Epson AcuLaser C2

Page 171 - Pitched Color Dots

Installing the Optional 250-Sheet Paper Cassette Unit1. Turn off the printer.2. Disconnect the power cord from the power connector on the rear of the

Page 172 - Vertical Blanks

Status Monitor (Windows Only)... 36Chapter 4 Network BasicsOverview of Network Setup and Config

Page 173 - Ghosting

6. Lift the printer and align the five guide pins of the optional 250-sheet paper cassette unit with theholes at the bottom of the printer. Gently low

Page 174 - Light-Induced Fatigue

8. Insert the standard 250-sheet tray into the printer, and push until it stops.Important:Do not use excessive force on the tray. Doing so could damag

Page 175 - Bead-Carry-Out (BCO)

b Select Tray Settings, and then press the button.c Select Tray 2, and then press the button.d Select Paper Type, and then press the button.e Sele

Page 176 - Jagged Characters

Windows XP/Windows XP x64/Windows Server 2003/Windows Server 2003 x641. Click Start (start for Windows XP) — Printers and Faxes.2. Right-click the pri

Page 177 - Troubleshooting 177

Power Saver ModeThe printer has a power saving feature that reduces power consumption during periods of inactivity.This feature operates in two modes:

Page 178 - Wrinkled/Stained Paper

Chapter 3Printer Management SoftwarePrint DriversTo access all of your printer’s features, install the print drivers from the Software Disc.❏ The prin

Page 179 - Troubleshooting 179

Note:The default ID and password are both blank (NULL).7. In the Administrator Password and Re-enter Password fields, enter a password for theadminist

Page 180 - Troubleshooting 180

The Status Settings dialog box appears.3. Select the Pop up setting tab, and then select the type of the pop-up from Auto start setup.You can also che

Page 181 - Troubleshooting 181

Chapter 4Network BasicsOverview of Network Setup and ConfigurationTo set up and configure the network:1. Connect the printer to the network using the

Page 182 - Adjusting Color Registration

Ethernet 10 Base-T/100 Base-TX/1000 Base-TX121USB port2 Ethernet portConnecting Printer to Computer or NetworkConnect the printer via Ethernet or USB.

Page 183 - Determining Values

Capacity... 73Loading Print Media in the Standard 250-Sheet Tray and the Option

Page 184 - Slow Scan

USB ConnectionA local printer is directly connected to your computer using the USB cable. If your printer is connectedto a network instead of your com

Page 185 - Entering Values

Network ConnectionTo connect the printer to a network:1. Connect an Ethernet cable.To connect the printer to the network, connect one end of the Ether

Page 186 - Troubleshooting 186

Many networks have a Dynamic Host Configuration Protocol (DHCP) server. A DHCP serverautomatically programs an IP address into every computer and prin

Page 187 - Other Problems

4. Select TCP/IP, and then press the button.5. Select IPv4, and then press the button.6. Select Get IP Address, and then press the button.7. Selec

Page 188

1. Turn on the printer.Ensure that Ready message appears on the LCD panel.2. On the operator panel, press the (Menu) button.3. Select Admin Menu, an

Page 189 - Troubleshooting 189

The cursor moves to the next octet.18. Repeat steps 16 to 17 to set subnet mask, and then press the button.19. Ensure that the message Restart Printe

Page 190 - Troubleshooting 190

2. Enter cmd, and then click OK.A black window is displayed.3. Enter ping xx.xx.xx.xx (where xx.xx.xx.xx is the IP address of your printer), and then

Page 191 - Troubleshooting 191

The Operator Panel1. Press the (Menu) button.2. Select Report/List, and then press the button.3. Select Printer Settings, and then press the butto

Page 192 - Troubleshooting 192

2. In the Search box, enter firewall and then press the Enter key.In the list, click Turn Windows Firewall on or off and then follow the instructions

Page 193 - Troubleshooting 193

6. Click Connect via USB.7. Follow the procedures described in the Help to install the print driver.USB PrintingA personal printer is a printer attach

Page 194 - Troubleshooting 194

Avoiding Jams... 142Identifying the Location of Paper Jams. . . ...

Page 195 - Troubleshooting 195

6. Select Standard or Custom setup.7. Follow the on-screen instructions to install the print driver.For installing PostScript print driverWindows user

Page 196 - Troubleshooting 196

For Windows Vista and Windows Vista 64-bit Edition1. Click Start — Control Panel — Hardware and Sound — Printers.2. Right-click the printer icon and s

Page 197 - Getting Help

3. On the Sharing tab, select the Share this printer check box, and then enter a name in Sharename text box.4. Click Additional Drivers and select the

Page 198 - Non-Genuine Mode

4. Select A network printer, or a printer attached to another computer, and then click Next. Ifthe printer is not listed, enter the path to the printe

Page 199 - Maintenance

2. Click Add a Printer to launch the Add Printer wizard.3. Select Add a network, wireless or Bluetooth printer, and then click Next. If the printer is

Page 200 - 4. Open the belt unit

2. Click Add a Printer to launch the Add Printer wizard.3. Select Add a network, wireless or Bluetooth printer, and then click Next. If the printer is

Page 201 - Maintenance 201

6. Select Yes if you want this printer to be set as the default printer, and then click Next.7. Click Print a test page if you want to verify installa

Page 202 - 11. Close the front cover

Installation starts. When the installation is complete, the window is automatically closed.For SUSE Linux Enterprise Desktop 101. Double-click Epson-A

Page 203 - Maintenance 203

You can optionally specify the location and description of the printer for further information.For network connections:aSelect LPD/LPR Host or Printer

Page 204

aClick Add.bSelect Network Printers as Printer Type, and click Next.cSelect the Print via LPD-Style Network Server as Printer Type, and click Next.dEn

Page 205

Understanding Printer Messages... 187Contacting Service...

Page 206 - Replacing Toner Cartridges

The Printer Configurations dialog box opens.For network connections:aClick Add.The Add New Printer Configuration dialog box opens.bClick Connection Wi

Page 207 - Removing the Toner Cartridges

bSelect Epson AcuLaser C2900 v3018.102 PS [Epson/AcuLaser_C2900.ppd.gz] fromthe Search for Drivers: list.Note:You can specify the printer name in Set

Page 208 - Installing a Toner Cartridge

2. Enter the administrator password.YaST Control Center is activated.3. Select Hardware on YaST Control Center, and select Printer.The Printer Configu

Page 209 - Maintenance 209

2. Enter http://localhost:631/admin in Location, and press the Enter key.3. Enter root as the user name, and enter the administrator password.The CUPS

Page 210 - Replacing the Drum Cartridge

Setting the Password for Authority as the Printer AdministratorFor SUSE Linux Enterprise Desktop 10 and 11, you must set the password for authority as

Page 211 - 3. Open the belt unit

su(Enter the administrator password)/usr/sbin/lpadmin -x (Enter the print queue name)3. Repeat the command above for all queues for the same model.4.

Page 212 - Installing the Drum Cartridge

2. Enter the following command in the terminal window to delete the print queue.su(Enter the administrator password)/usr/sbin/lpadmin -x (Enter the pr

Page 213 - Maintenance 213

Chapter 5Printing BasicsAbout Print MediaUsing paper that is not appropriate for the printer can cause paper jams, image quality problems, orprinter f

Page 214 - 9. Close the front cover

See Also:❏ “Loading Print Media in the Standard 250-Sheet Tray and the Optional 250-Sheet Paper CassetteUnit” on page 73❏ “Loading Envelope in the Sta

Page 215 - Replacing the Fuser Unit

Supported Print MediaUsing unsuitable print media may lead to paper jams, poor print quality, breakdown and damage toyour printer. To use the features

Page 216

Removing the Optional Duplex Unit... 230Removing the Optional 250-Sheet Paper Cassette Unit. . . . . . .

Page 217 - Installing the Fuser Unit

Single Sheet Feeder (SSF)Paper SizeA4 SEF (210 × 297 mm)A5 SEF (148 × 210 mm)B5 SEF (182 × 257 mm)Letter SEF (8.5 × 11 inches)Folio SEF (8.5 × 13 inch

Page 218 - Maintenance 218

Standard 250-Sheet TrayPaper SizeA4 SEF (210 × 297 mm)A5 SEF (148 × 210 mm)B5 SEF (182 × 257 mm)Letter SEF (8.5 × 11 inches)Folio SEF (8.5 × 13 inches

Page 219 - Replacing the Feed Roll Unit

Optional 250-Sheet Paper Cassette UnitPaper SizeA4 SEF (210 × 297 mm)A5 SEF (148 × 210 mm)B5 SEF (182 × 257 mm)Letter SEF (8.5 × 11 inches)Folio SEF (

Page 220 - Maintenance 220

Before loading any print media, identify the recommended print side of the print media. Thisinformation is usually indicated on the print media packag

Page 221 - Maintenance 221

2. Adjust the paper guides.Note:Extend the rear side of the tray when you load Legal size paper.3. Before loading the print media, flex the sheets and

Page 222 - Ordering Supplies

5. Align the width guides against the edges of the paper.Note:When loading user-specified print media, adjust the width guides and slide the extendabl

Page 223 - Storing Consumables

Note:If you do not load envelopes in the standard 250-sheet tray right after they have been removed from thepackaging, they may bulge. To avoid jams,

Page 224 - Managing the Printer

Load the envelopes short edge feed with the flaps closed and the print side up. Ensure that the flapscome at the right when you face towards the print

Page 225 - Checking Page Counts

Loading Letterhead in the Standard 250-Sheet Tray and the Optional 250-Sheet PaperCassette UnitWhen you use the standard 250-sheet tray and optional 2

Page 226 - Moving the Printer

Note:❏ Do not force the print media into the SSF.❏ Load letterhead face down, with the top of the sheet entering the printer first.❏ If you experience

Page 227 - Maintenance 227

PrefaceCopyright and TrademarksNo part of this publication may be reproduced, stored in a retrieval system, or transmitted in any formor by any means,

Page 228 - Removing Options

C5To load an envelope into the SSF, insert the envelope short edge feed with the flap open and the printside down. Ensure that the flap comes at the b

Page 229 - Maintenance 229

Loading Letterhead in the Single Sheet Feeder (SSF)When you use the SSF letterhead enters the printer first with the print side facing down.Using the

Page 230 - 6. Turn on the printer

See Also:“Understanding the Printer Menus” on page 104Setting Paper Sizes1. On the operator panel, press the (Menu) button.2. Select Tray Settings,

Page 231 - 5. Close the front cover

Sending a Job to PrintTo support all of the printer features, use the print driver. When you choose Print from a softwareprogram, a window representin

Page 232 - 1. Turn off the printer

Canceling a Job From the Computer Running WindowsCanceling a Job From the TaskbarWhen you send a job to print, a small printer icon appears in the bot

Page 233 - Maintenance 233

❏ “Secure Print” on page 85❏ “Sample Print” on page 85Note:❏ Stored Print function is available when:❏ The additional memory module is installed.❏ The

Page 234 - Caution:

Storing Print JobsIn the print driver, you can specify a setting that enables you to store print jobs in temporary memory.For example, select a job ty

Page 235 - Where To Get Help

If you enter an invalid password, the message “Wrong password Re-enter” appears. Wait threeseconds, or press the button to return to the screen for u

Page 236 - Repair service center:

3. From Paper Tray, select Tray1, Tray2, or Auto Paper Select.4. From 2 Sided Print, select 2 Sided Print or 2 Sided, Flip on Short Edge.Note:For deta

Page 237 - Help for Users in Thailand

2 Sided, Flip onShort EdgeAssumes binding along the short edge of the page (top edge for portrait orientation and left edgefor landscape orientation).

Page 238 - Help for Users in Indonesia

Copyright © 2011 Seiko Epson Corporation. All rights reserved.Epson AcuLaser C2900 Series User’s GuidePreface 9Downloaded from ManualsPrinter.

Page 239 - Epson Service Center

2. Right-click the icon for your printer, and then select Printing Preferences.3. Select the Advanced Settings tab, and then click Defaults.4. Make se

Page 240 - Help for Users in Malaysia

Printing Options for WindowsOperating System Driver Tab Printing OptionsWindows XP, Windows XP x64bit, Windows Server 2003,Windows Server 2003 x64bit,

Page 241 - Help for Users in India

Operating System Driver Tab Printing OptionsWindows XP, WindowsServer 2003, Windows Vista,Windows Server 2008, orWindows 7Watermarks / Forms tab❏ Wate

Page 242 - Helpline

Mac OS X Print Driver Printing Options:The table shown below uses Mac OS X 10.6 TextEdit as an example.Printing options for Mac OS XItem Printing Opti

Page 243 - Where To Get Help 243

Item Printing OptionsImage Options ❏ Output Color❏ Image Quality❏ Brightness❏ Basic Features/Advanced Features❏ Image Type❏ Image Adjustment❏ Screen❏

Page 244 - Index 244

❏ “Loading Print Media in the Standard 250-Sheet Tray and the Optional 250-Sheet Paper CassetteUnit” on page 73❏ “Setting Paper Sizes and Types” on pa

Page 245 - Index 245

9. Click OK twice.Printing on Custom Size PaperUse the following procedures to print using either the Windows or Mac OS X print drivers.Using the Wind

Page 246 - Index 246

4. In the Custom Page Sizes window, click +.A newly created setting “Untitled” is displayed in the list.5. Double-click “Untitled” and enter the name

Page 247 - Index 247

The following table shows how the printer works with Auditron.Registered user A Can print up to 10,000 pages in blackand whiteRegistered user BCan pri

Page 248 - Index 248

Checking Status of Print DataChecking Status (Windows Only)Printer information and status are displayed on the Status Monitor window. Double-click the

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