Epson R800 Troubleshooting Guide download pdf (Page 12)

Epson Stylus Photo R800

12 - Epson Stylus Photo R800 1/04

4. Follow the instructions on the screen. The printer prints

and examines the nozzle check pattern shown below. If

cleaning is necessary, it then cleans the print head and prints

and checks another nozzle check pattern.

5. The utility prints and checks up to five times. If some print

head nozzles are still clogged, it displays an on-screen

message telling you to manually clean the print head.

Follow the instructions below to clean the print head using

the Head Cleaning utility, if necessary.

If you still have print quality problems, check the solutions in

the User’s Guide. You can also turn the printer off and wait

overnight—this allows any dried ink to soften—and then try

cleaning the print head again.

Running the Head Cleaning Utility

1. Make sure the printer is turned on but not printing, and the

red

H ink light is off. (If the H ink light is flashing or on, you

need to replace a cartridge; see page 11.)

2. Do one of the following:

Windows: Right-click the icon on your taskbar (in the

lower right corner of your screen). Select

Head Cleaning.

Mac OS X: Open the

Applications folder and select

EPSON Printer Utility. Select SP R800 in the printer list,

click

OK, and select Head Cleaning.

Mac OS 8.6 to 9.x: Choose

File > Page Setup or Print.

Click the utility icon, then click

Head Cleaning.

3. Follow the instructions on the screen to clean the print

head.

Cleaning takes about two minutes, during which the printer

makes noise and the green P power light flashes.

Caution: Never turn off the printer while the green P power light

is flashing, unless the printer hasn’t moved or made noise for more

than 5 minutes.

4. When the green P power light stops flashing, make sure

paper is loaded in the printer. Click

Print nozzle check

pattern

, then click Print (Windows) or click

Confirmation, then click Next (Macintosh). The nozzle

check pattern prints.

5. If the nozzle check pattern has no gaps or lines (as shown

below), click

Finish.

If the pattern has white lines or gaps (as shown below), click

Clean to clean the print head again.

If you don’t see any improvement after cleaning three or four

times, check the solutions in the User’s Guide. You can also

turn the printer off and wait overnight—this allows any dried

ink to soften—and then clean the print head again.

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Epson R800 Troubleshooting Guide Page 12

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