Epson A251B User's Guide download pdf (Page 74)

74 Technical Manual

Version 5.0.1 Inepro B.V.http://www.inepro.com

the printer has already printed the (last) logo on the first part of the receipt

that will be printed after the next transaction.

b) Reprint the receipt, the logo should be on there now.

2) Is the logo bigger than 4 K(kilobyte) or is the image not saved as a

monochrome image?

a) Our system supports only images that are smaller than 4 K and are saved

as a monochrome image.

I have edited my header- and footer text, but only the footer text is changed on

the receipt?

1) Is this the first receipt after the header text has been changed?

a) The first time after editing the header text and restarting of the PosPRO

application, the header text will not be printed. This is because the header

text has already been printed on the first part of the receipt that will be

printed after the next transaction.

b) Reprint the receipt, the header text should be on there now.

The power is on, so why those the screen remain black?

1) Check that the external power adapter LED is on when the power adapter

power switch is in the on position.

2) Check that the Power and CPU fans are running when system power is on.

a) Call the Inepro Helpdesk, it could be one of these problems:

i) Check whether the ATX power switch cable is properly connected to

mainboard J40 (Please refer to 4720 User’s guide).

ii) Check that the power cable is connected properly between 9000PB0700

primary I/O board CON101 and mainboard J2.

iii)Check the 12V CPU Power cable is connected properly between CON101

of I/O board 9000PB0700 to J13 on the motherboard.

3) Call the Inepro Helpdesk, it could be one of these problems:

a) Please ensure that the IDE cable is properly connected to the HDD and the

red stripe on the ribbon cable is aligned with PIN 1 on the IDE connector of

HDD.

b) Reset CMOS DATA by shorting mainboard JP2 PIN3 and PIN2 for a few

seconds (Please refer to 4720 User’s guide).

c) Check if the system is beeping.

i) A single long repeated beep indicates that a DRAM error has occurred.

Make sure DRAM is properly installed or replace DRAM.

ii) One short beep after power on, means the system board is OK, but the

LCD panel or onboard VGA interface could be defective.

(1)Check CMOS Setup/Advanced Chipset Features/Panel Number is set

to 800x600 resolution. Note. If this setting has been accidentally set to

a resolution higher than 800x600 you will need to attach an external

monitor to the VGA port to be able to see the CMOS Setup screen.

Also check Boot Display = CRT+LVDS

(2)Check the inverter cable is connected properly between the Inverter

and motherboard J37.

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Epson A251B User's Guide Page 74

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