Epson WF-2548 User's Guide download pdf (Page 260)

Cannot Send or Receive Faxes

Cannot Receive Faxes with a Telephone Connected to Your Product

Parent topic: Solving Problems

Cannot Send or Receive Faxes

If you cannot send or receive faxes, try these solutions:

• Make sure the recipient's fax machine is turned on and working.

• Make sure paper is loaded correctly in your product.

• Make sure Auto Answer mode is turned on to receive faxes automatically. Check your product control

panel to see if this mode is turned on.

• Check that the cable connecting your telephone wall jack to your product's LINE port is secure.

• Print a fax connection report using your product control panel or fax software to help diagnose the

problem.

• Verify that the telephone wall jack works by connecting a phone to it and testing it.

• If there is no dial tone and you connected the product to a PBX (Private Branch Exchange) phone line

or Terminal Adapter, turn off your product's dial tone detection settings.

• If you connected your product to a DSL phone line, you must connect a DSL filter to the phone jack to

enable faxing over the line. Contact your DSL provider for the necessary filter.

• If your telephone line has static, turn off your product's error correction mode fax communication

setting and try faxing again.

• Try lowering your product's fax speed setting.

• Make sure the error correction mode setting is turned on if you are trying to send or receive a color fax.

Note: Do not turn the product off while it is receiving a fax. Otherwise, the fax transmission will be lost.

Note: If your product is connected to a VoIP (Voice over Internet Protocol) phone line, keep in mind that

fax machines are designed to work over analog phone lines. Epson cannot guarantee that fax

transmission will work when using VoIP.

If your phone line includes voice mail answering services, calls or faxes may be inadvertently received

by your voice mail service.

Parent topic: Solving Faxing Problems

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Epson WF-2548 User's Guide Page 260