Chapter 3
Troubleshooting
Proof Sign-off:
Kimura _______
Ishizaka _______
Courtier _______
Problems and Solutions . . . . . . . . . . . . . . . . . . . . . . . 3-2
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Power is not being supplied . . . . . . . . . . . . . . . . . . 3-2
Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
The printer does not print . . . . . . . . . . . . . . . . . . . 3-3
The print is faint or uneven . . . . . . . . . . . . . . . . . . . 3-4
Dots are missing in printed characters or graphics . . . . . 3-5
Printed characters are not what you expected . . . . . . . . 3-5
The print position is not what you expected . . . . . . . . . 3-6
Paper Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Single sheets do not feed properly . . . . . . . . . . . . . . . 3-7
Continuous paper does not feed properly . . . . . . . . . . 3-8
Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
When you use the cut-sheet feeder, the paper does not feed
properly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Switching between the cut-sheet feeder and the push
tractor does not work properly . . . . . . . . . . . . . . . . 3-11
Using the pull tractor with the push tractor, continuous
paper does not feed properly . . . . . . . . . . . . . . . . . 3-11
With the color upgrade installed, the printer does not operate
properly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
3
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Blackberry REV.D
A5 size Chapter 3
95/05/08 pass 0
Troubleshooting
3-1
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