Epson XP-710 User's Guide Page 189
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Troubleshooting for Scanning
Problems Indicated by Messages on the LCD screen or
Status Light
❏ Make sure the product is connected to your computer properly.
❏ Turn off the product and turn it on again. If the problem is not solved, the product may be malfunctioning, or the
light source in the scanner unit may need to be replaced. Contact your dealer.
❏ Make sure the scanning software is fully installed.
See the paper manual for instructions on installing the scanning software.
Problems When Starting a Scan
❏ Check the status light and make sure the product is ready to scan.
❏ Make sure your cables are securely connected to the product and a working electrical outlet.
If necessary, test your product’s AC adapter by plugging in another electrical device and turning it on.
❏ Turn off the product and computer, and then check the interface cable connection between them to make sure it is
secure.
❏ Make sure you select the correct product if a scanner list appears when starting to scan.
Windows:
When you start Epson Scan using the EPSON Scan icon, and the Select Scanner list is displayed, make sure you
select the model of your product.
Mac OS X:
When you start Epson Scan from the Applications folder and the Select Scanner list is displayed, make sure you
select the model of your product.
❏ Connect the product directly to the computer’s external USB port or through one USB hub only. The product may
not work properly when connected to the computer through more than one USB hub. If the problem persists, try
connecting the product directly to the computer.
❏ If more than one product is connected to your computer, it may not work. Connect only the product you want to
use, and then try scanning again.
❏ If the scanning software does not work properly, uninstall the software first and then reinstall it as described in the
paper manual.
& “Uninstalling Your Software” on page 161
Using the Automatic Document Feeder (ADF)
❏ If the document cover or ADF cover is open, close it and try scanning again.
User’s Guide
Troubleshooting for Scanning
189
- User’s Guide 1
- Copyright and Trademarks 2
- Contents 4
- Where to Find Information 8
- Caution, Important and Note 8
- Operating System Versions 8
- Using Epson Connect Service 9
- Safety Instructions 10
- Setting up/using the product 11
- Using memory cards 12
- Restrictions on Copying 13
- Important Instructions 14
- Getting to Know Your Product 15
- Product Parts 16
- Guide to the Control Panel 19
- Button and LCD 20
- Using the LCD screen 21
- About Auto Selection Mode 22
- Paper and Media Handling 23
- Loading Paper 27
- Into the paper cassette 2 29
- Pull out the paper cassette 30
- Open the front cover 33
- Remove the paper cassette 1 33
- Into the rear paper feed slot 34
- Loading a CD/DVD 36
- Inserting a Memory Card 38
- Placing Originals 39
- Scanner glass 42
- Placing a CD 43
- Placing photos 43
- Placing a book 44
- Copying Documents 45
- Layout copying 46
- Copy Mode Menu List 47
- Compatibility PictBridge 50
- File Format JPEG 50
- Image Size 50
- Print photos mode menu list 51
- From Windows applications 52
- From the desktop 52
- Basic Printing 53
- Canceling Printing 57
- Other Options 59
- Notice for CD/DVD printing 60
- Starting Epson Print CD 61
- 2-sided printing 62
- Product settings for Windows 63
- Fit to page printing 64
- Pages per sheet printing 65
- Setup for Windows 66
- Setup for Mac OS X 69
- Scanning 70
- Click Preview 71
- Click Scan 71
- Image Adjustment Features 72
- Scan mode menu list 75
- Scanning in Full Auto Mode 75
- Scanning in Home Mode 77
- Scanning in Office Mode 79
- Scanning in Professional Mode 81
- Selecting a preview mode 83
- Creating a marquee 84
- Adjusting a marquee 84
- Various Types of Scanning 85
- Scanning a Photo 90
- Software Information 91
- Starting Epson Event Manager 92
- Introducing FAX Utility 93
- Connecting to a Phone Line 93
- Connecting to DSL 95
- Setting the line type 96
- Setting Up Fax Features 97
- Setting up group dial entries 98
- Creating header information 99
- Sending Faxes 101
- Sending faxes by broadcasting 102
- Receiving Faxes 105
- Receiving faxes manually 106
- Receive a fax by polling 107
- Printing Reports 108
- Fax Mode Menu List 108
- More Functions 109
- User’s Guide 110
- Printing origami envelopes 111
- More Functions mode menu list 112
- Menu List of Control Panel 113
- Print Photos Mode 114
- XP-610 Series 115
- Scan Mode 117
- Fax Mode 118
- More Functions Mode 119
- Wi-Fi Setup Mode 124
- Setup Mode 124
- Setup Mode - Fax Settings 129
- Help Mode 131
- Quiet Mode 132
- Ink Cartridge Information 133
- Replacing Ink Cartridges 134
- Ink Cartridge Specifications 135
- For Windows 136
- For Mac OS X 137
- Using the control panel 138
- Windows Only) 142
- Replacing an ink cartridge 142
- Cleaning the Print Head 148
- Aligning the Print Head 150
- Saving Power 153
- Quieter Printer Operations 154
- Cleaning the Product 156
- Transporting the Product 158
- Important: 159
- Uninstalling Your Software 161
- Computer 164
- Error Indicators 167
- Diagnosing the Problem 169
- Paper Jams 172
- Reattach the rear cover 173
- Preventing paper jams 177
- Print Quality Help 178
- Horizontal banding 179
- Incorrect or missing colors 180
- Blurry or smeared print 180
- Incorrect margins 181
- Printout has a slight slant 182
- Inverted image 182
- Printing is too slow 183
- Not Inserted Correctly 184
- The Product Does Not Print 185
- Only the power light is on 186
- Troubleshooting for Scanning 189
- Using the button 190
- Problems When Feeding Paper 191
- Problems With Scanning Time 191
- Problems With Scanned Images 192
- Cannot scan the area you want 193
- Troubleshooting for Faxing 195
- Quality problems (receiving) 196
- Incorrect time 196
- Product Information 197
- Single sheets: 198
- Printable area 199
- Minimum margin 200
- Scanner specifications 201
- Fax specifications 201
- Memory card 202
- Mechanical 203
- XP-710 Series 204
- XP-810 Series 204
- Electrical 205
- Environmental 206
- Standards and approvals 206
- Interface 207
- External USB device 207
- Where To Get Help 209
- Help for Users in Europe 210
- Help for Users in Australia 210
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