Epson XP-820 User's Guide Page 343
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Related references
Paper or Media Type Settings
Paper Jam Problems Inside the Product
Paper Jam Problems in the Paper Cassette
Paper Jam Problems in the Auto Duplexer or Rear Cover
Paper Jams in the Automatic Document Feeder
Solving Problems Printing from a Computer
Check these sections if you have problems while printing from your computer.
Note: When printing using AirPrint, the available print settings are different from those covered in this
manual. See the Apple website for details.
Nothing Prints
Product Icon Does Not Appear in Windows Taskbar
Error After Cartridge Replacement
Printing is Slow
Parent topic: Solving Problems
Nothing Prints
If you have sent a print job and nothing prints, try these solutions:
• Make sure your product is turned on.
• Make sure any interface cables are connected securely at both ends.
• If you connected your product to a USB hub, make sure it is a first-tier hub. If it still does not print,
connect your product directly to your computer instead of the hub.
• Run a product check to see if a test page prints. If the test page prints, check to see if your product
software is installed correctly.
• In Windows, make sure your product is selected as the default printer.
• In Windows, clear any stalled print jobs from the Windows Spooler:
• Windows 8.x: Navigate to the Apps screen and select Control Panel > Hardware and Sound >
Devices and Printers. Right-click your product name, select See what's printing, and select your
product name again if necessary. Right-click the stalled print job, click Cancel, and click Yes.
343
- XP-820 User's Guide 1
- Contents 3
- Product Basics 16
- Using the LCD Screen 17
- Changing LCD Screen Language 18
- Turning On Quiet Mode 21
- Product Parts Locations 22
- Product Parts - Front 23
- Product Parts - Top 24
- Product Parts - Inside 26
- Product Parts - Back 27
- The Sleep Timer 28
- Using Epson Email Print 32
- Using Epson Remote Print 33
- Using Epson Scan to Cloud 33
- Using AirPrint 34
- Using Google Cloud Print 34
- Wi-Fi or Wired Networking 37
- Wi-Fi Direct Mode Setup 41
- Enabling Wi-Fi Direct Mode 42
- You see this screen: 43
- 5. Select Connection Setup 43
- Wi-Fi Protected Setup (WPS) 45
- Wired Network Setup 47
- Disabling Wi-Fi Features 50
- 6. Do one of the following: 62
- Loading Envelopes 64
- Printing on Thick Paper 69
- Paper Loading Capacity 70
- Available Epson Papers 71
- Paper or Media Type Settings 74
- Envelopes Envelope 75
- Parent topic: Loading Paper 75
- Copying Documents or Photos 81
- Paper Type Settings - Copying 82
- Paper Size Settings - Copying 83
- Copying Options 83
- Copying and Restoring Photos 86
- Printing from a Computer 88
- 2. Select Printer Settings 102
- 3. Click the Maintenance tab 102
- Printing with OS X 109
- Managing Color - OS X 119
- Scanning 126
- Parent topic: Starting a Scan 131
- Related tasks 131
- Selecting Epson Scan Settings 134
- Selecting the Scan Mode 135
- Scanning in Office Mode 135
- You see this window: 136
- Scanning in Home Mode 141
- Scanning in Professional Mode 150
- Image Preview Guidelines 163
- Scan Resolution Guidelines 163
- Selecting Scan File Settings 165
- Scanning Special Projects 169
- Scanning to a PDF File 186
- 9. Click OK 187
- Setting Up Fax Features 193
- Sending Faxes 223
- Receiving Faxes 237
- Receiving Faxes Manually 239
- Inserting a Memory Card 240
- Memory Card Types 241
- Printing from a Memory Card 242
- Viewing and Printing Photos 243
- Printing Photo Greeting Cards 250
- Printing from a Camera 255
- 4. Select Print Settings 256
- Printing Coloring Book Pages 264
- Printing Calendar Pages 270
- Related topics 271
- Loading Paper 271
- Printing on CDs/DVDs 272
- Removing a Printed CD/DVD 275
- Copying onto a CD/DVD 277
- Replacing Ink Cartridges 287
- Purchase Epson Ink Cartridges 292
- 3. Lift up the scanner unit 294
- Adjusting Print Quality 302
- Print Head Cleaning 306
- Print Head Alignment 310
- Cleaning the Paper Path 314
- Cleaning Your Product 315
- 6. Close the ADF cover 316
- 7. Open the document cover 316
- Transporting Your Product 319
- Solving Problems 321
- Product Status Messages 322
- Running a Product Check 323
- Solving Setup Problems 326
- Solving Network Problems 327
- Cannot Print Over a Network 330
- Cannot Scan Over a Network 331
- Solving Copying Problems 332
- Solving Paper Problems 333
- Paper Feeding Problems 334
- 8. Open the ADF as shown 341
- Paper Ejection Problems 342
- Nothing Prints 343
- Printing is Slow 345
- Inverted Image 347
- Too Many Copies Print 347
- Blank Pages Print 347
- Incorrect Margins on Printout 348
- Incorrect Characters Print 349
- Slanted Printout 350
- Blurry or Smeared Printout 351
- Grainy Printout 353
- Incorrect Colors 354
- Solving Scanning Problems 355
- Cannot Start Epson Scan 356
- Image is Distorted or Blurry 358
- Image is Too Dark 359
- Solving Memory Card Problems 361
- Solving Faxing Problems 362
- Cannot Send or Receive Faxes 363
- Where to Get Help 366
- Technical Specifications 368
- OS X System Requirements 369
- Scanning Specifications 369
- Fax Specifications 370
- Paper Specifications 371
- Printable Area Specifications 372
- Ink Cartridge Specifications 373
- Memory Card Specifications 374
- Dimension Specifications 375
- Electrical Specifications 376
- Environmental Specifications 376
- Interface Specifications 376
- FCC Compliance Statement 382
- Software Notice 385
- Trademarks 385
- Copyright Notice 386
- Copyright Attribution 387
- CPD-41239 388
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