Epson TM-H6000IV User Manual download pdf (Page 21)

TM-H6000IV-DT User’s Manual 21

English

Troubleshooting

No lights on the control panel

Check whether the DC cable and AC cable are correctly connected to the product and

the power outlet.

Error LED is on or flashing

❏ Make sure that all the covers are properly closed.

❏ When a paper jam occurs, remove the jammed paper. (See “Paper jam occurs” on

page 21.)

❏ The autocutter blade may be locked. For a minor lock, the autocutter blade

automatically returns to the correct position. Otherwise, move it to the correct

position. (See “The roll paper cover will not open (the autocutter blade is locked)”

on page 21.)

❏ Printing stops if the head overheats and resumes automatically when it cools.

❏ Turn the product off, and after 10 seconds, turn it back on.

Paper jam occurs

Follow the steps below to remove the jammed paper.

CAUTION:

The thermal head (See “Cleaning the Thermal Head” on page 20.) can be very hot after

printing. Be careful not to touch it and to let it cool before you clean it.

When the roll paper is jammed

1. Turn off the product. (See “Turning Power On/Off” on page 17.)

2. Open the roll paper cover. (See “Roll paper cover” on page 17.)

3. Remove the jammed paper.

When the slip paper is jammed

1. Turn off the product. (See “Turning Power On/Off” on page 17.)

2. Open the front cover. (See “Front cover” on page 17.)

3. Open the front carriage unit using the lever at the right of it. See Illustration U.

4. Remove the jammed paper.

The roll paper cover will not open (the autocutter blade is locked)

Follow the steps below to return the autocutter blade to the correct position.

1. Turn off the product. (See “Turning Power On/Off” on page 17.)

2. Open the receipt unit cover. (See “Receipt unit cover” on page 17.)

3. Turn the knob (indicated as a in the illustration) of the autocutter blade in the

direction of the arrow until you see a pin (indicated as b in the illustration) in the

opening of the frame. See Illustration V.

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Epson TM-H6000IV User Manual Page 21