Epson XP-420 User's Guide Page 228
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• If paper jams when you load only one or two sheets, try loading more sheets at a time. Do not load
more than the recommended number of sheets.
• If paper jams when you print on both sides of the paper, try loading fewer sheets.
• For best results, follow these guidelines:
• Use new, smooth, high-quality paper that is not curled, creased, old, too thin, or too thick.
• Load paper in the sheet feeder printable side up.
• Follow any special loading instructions that came with the paper.
Parent topic: Solving Paper Problems
Related references
Paper Jam Problems
Paper Loading Capacity
Related tasks
Loading Paper
Paper Jam Problems
If you have problems with paper jams, try these solutions:
1. Cancel the print job from your computer, if necessary.
2. Gently pull out any jammed paper from the output tray and sheet feeder.
3. Press the start button to resume printing. If the product messages still show an error, continue with
the next step.
4. Press the power button to turn the product off.
228
- Contents 3
- Product Basics 14
- Changing LCD Screen Language 15
- Product Parts Locations 18
- Product Parts - Top 19
- Product Parts - Inside 21
- Product Parts - Back 22
- Using Epson Email Print 27
- Using Epson Remote Print 28
- Using Epson Scan to Cloud 28
- Using Google Cloud Print 29
- Using AirPrint 31
- Wi-Fi Networking 33
- Wi-Fi Direct Mode Setup 36
- Enabling Wi-Fi Direct Mode 37
- Wi-Fi Protected Setup (WPS) 39
- Disabling Wi-Fi Features 44
- Loading Paper 45
- Loading Envelopes 48
- Paper Loading Capacity 51
- Available Epson Papers 52
- Copying Documents or Photos 58
- Paper Size Settings - Copying 59
- Copying Options 60
- Copying and Restoring Photos 61
- Printing from a Computer 64
- Printing with OS X 82
- Managing Color - OS X 89
- Scanning 95
- Parent topic: Starting a Scan 101
- Selecting Epson Scan Settings 102
- Selecting the Scan Mode 103
- Scanning in Full Auto Mode 103
- You see this window: 104
- Scanning in Home Mode 106
- Scanning in Office Mode 116
- Scanning in Professional Mode 120
- Scan Resolution Guidelines 130
- Image Preview Guidelines 130
- Selecting Scan File Settings 132
- 6. Click Scan 135
- Scanning from Smart Devices 136
- Scanning Special Projects 136
- Scanning to a PDF File 153
- Related tasks 157
- Related topics 157
- Starting a Scan 157
- Inserting a Memory Card 158
- Memory Card Types 159
- Removing a Memory Card 160
- Printing from a Memory Card 161
- Scanning to a Memory Card 170
- Printing Calendar Pages 177
- Replacing Ink Cartridges 180
- Purchase Epson Ink Cartridges 186
- 2. Lift up the scanner unit 188
- Adjusting Print Quality 197
- You see this screen: 198
- 5. Press the OK button 198
- 6. Press the start button 198
- Print Head Cleaning 201
- Print Head Alignment 207
- Cleaning the Paper Path 211
- Cleaning Your Product 212
- Transporting Your Product 212
- Solving Problems 215
- Product Status Messages 216
- Running a Product Check 217
- Solving Setup Problems 220
- Noise After Ink Installation 221
- Solving Network Problems 222
- Cannot Print Over a Network 225
- Cannot Scan Over a Network 225
- Solving Copying Problems 226
- Solving Paper Problems 227
- Paper Jam Problems 228
- Paper Ejection Problems 229
- Nothing Prints 230
- Printing is Slow 232
- Inverted Image 234
- Too Many Copies Print 234
- Blank Pages Print 234
- Incorrect Margins on Printout 235
- Incorrect Characters Print 236
- Slanted Printout 237
- Blurry or Smeared Printout 238
- Grainy Printout 240
- Incorrect Colors 241
- Solving Scanning Problems 242
- Image is Distorted or Blurry 245
- Image is Too Dark 245
- Image is Scanned Upside-Down 246
- Solving Memory Card Problems 248
- Where to Get Help 251
- Technical Specifications 253
- OS X System Requirements 254
- Scanning Specifications 254
- Paper Specifications 255
- Printable Area Specifications 256
- Ink Cartridge Specifications 258
- Memory Card Specifications 258
- Dimension Specifications 259
- Electrical Specifications 259
- Environmental Specifications 260
- Interface Specifications 260
- FCC Compliance Statement 265
- Trademarks 268
- Copyright Notice 268
- Copyright Attribution 270
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