Epson PriorityFAX 2000 User's Guide Page 88
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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14.11 <
Troubleshooting>
Solving other problems
The following chart lists some conditions that may occur and the
recommended solutions. Follow the suggested solutions until the problem
is corrected. If the problem persists, please call for service.
Paper feeding problems
Condition Suggested solutions
Paper is jammed
during printing.
Clear the paper jam. See page 14.2.
Paper sticks
together.
• Ensure that there is not too much paper in the tray.
The tray can hold up to 250 sheets of paper,
depending on the thickness of your paper.
• Make sure that you are using the correct type of
paper. See page 5.8.
• Remove paper from the tray and flex or fan the
paper.
• Humid conditions may cause some paper to stick
together.
Multiple sheets of
paper do not
feed.
• Different types of paper may be stacked in the tray.
Load paper of only one type, size, and weight.
• If multiple sheets have caused a paper jam, clear
the paper jam. See page 14.2.
Paper does not
feed into the
machine.
• Remove any obstructions from inside the machine.
• Paper has not been loaded correctly. Remove
paper from the tray and reload it correctly.
• There is too much paper in the tray. Remove
excess paper from the tray.
• The paper is too thick. Use only paper that meets
the specifications required by the machine. See
page 5.8.
• If an original does not feed into the machine, the
ADF rubber pad may require
replacement
. See
page 13.7.
The paper keeps
jamming.
• There is too much paper in the tray. Remove
excess paper from the tray. If you are printing on
special materials, use the multi-purpose tray.
• An incorrect type of paper is being used. Use only
paper that meets the specifications required by the
machine. See page 5.8.
• There may be debris inside the machine. Open the
front cover and remove the debris.
• If an original does not feed into the machine, the
ADF rubber pad may require
replacement
. See
page 13.7.
Transparencies
stick together in
the paper exit.
Use only transparencies specifically designed for
laser printers. Remove each transparency as it exits
from the machine.
Envelopes skew
or fail to feed
correctly.
Ensure that the paper guides are against both sides
of the envelopes.
Printing problems
Condition Possible cause Suggested solutions
The
machine
does not
print.
The machine is not
receiving power.
Check the power cord
connections. Check the power
switch and the power source.
The machine is not
selected as the
default printer.
Select Xerox Phaser 3300MFP
PCL 6
as your default printer in
your Windows.
Check the machine for the following:
• The front cover is not closed. Close the cover.
• Paper is jammed. Clear the paper jam. See page 14.2.
• No paper is loaded. Load paper. See page 5.5.
• The print cartridge is not installed. Install the print
cartridge.
If a system error occurs, contact your service
representative.
The connection
cable between the
computer and the
machine is not
connected properly.
Disconnect the printer cable and
reconnect it.
The connection
cable between the
computer and the
machine is defective.
If possible, attach the cable to
another computer that is working
properly and print a job. You can
also try using a different printer
cable.
The port setting is
incorrect.
Check the Windows printer
setting to make sure that the
print job is sent to the correct
port. If the computer has more
than one port, make sure that the
machine is attached to the
correct one.
The machine may be
configured
incorrectly.
Check the printer properties to
ensure that all of the print
settings are correct.
The printer driver
may be incorrectly
installed.
Repair the printer software. See
the
Software Section
.
The machine is
malfunctioning.
Check the display message on
the control panel to see if the
machine is indicating a system
error.
- 3300MFP 1
- User Guide 1
- 8. Scanning 4
- 9. Faxing 4
- 10. Fax setup 4
- 11. Using USB flash memory 4
- 13. Maintenance 5
- 14. Troubleshooting 5
- 15. Installing accessories 5
- 16. Specifications 5
- Electrical Safety Information 7
- Electrical Supply 7
- Disconnect Device 7
- Emergency Power Off 7
- Regulatory Information 9
- Illegal Copying 10
- For Fax Function 11
- OpenSSL License 12
- Original SSLeay License 13
- Environmental Compliance 14
- Others Countries 15
- EH&S Contact Information 15
- 1 Introduction 16
- Printer overview 17
- Control panel overview 18
- Finding more information 19
- Selecting a location 19
- 2 System setup 20
- Changing the display language 21
- Setting the date and time 21
- Changing the default mode 21
- Setting sounds 22
- Using the save modes 23
- Setting print job timeout 23
- 3 Software overview 24
- Printer driver features 25
- System requirements 25
- 3.3 < 26
- 4 Network setup 27
- Configuring TCP/IP 28
- Configuring EtherTalk 28
- Configuring 802.1x 28
- Setting Ethernet speed 29
- Loading originals and print 30
- Selecting print media 31
- 5.3 < 32
- 5.4 < 33
- Loading paper 34
- 5.6 < 35
- In the multi-purpose tray 36
- Selecting an output location 37
- Printing to the rear cover 38
- 6 Copying 39
- Using special copy features 40
- Poster copying 41
- ID card copying 41
- Setting copy timeout 42
- 7 Basic printing 43
- 8.2 < 45
- Scanning to a network client 46
- Scanning to Email 47
- Scanning to an FTP server 47
- Setting up Address Book 48
- Using Address Book entries 49
- Printing Address Book 50
- 9 Faxing 51
- Sending a fax automatically 52
- Sending a fax manually 52
- Receiving a fax 53
- 9.4 < 54
- Receiving faxes in memory 55
- Other ways to fax 56
- Sending a priority fax 57
- Forwarding faxes 57
- Sending a Fax from a PC 58
- Configuring PC Fax 59
- To send a PC Fax 59
- Remove a 60
- Add a new 60
- Phone entry 60
- 10 Fax setup 61
- Setting up Phone Book 62
- Speed dial numbers 63
- Group dial numbers 63
- Deleting a Phone Book entry 64
- Printing Phone Book 64
- 11 Using USB flash memory 65
- Customizing Scan to USB 66
- Backing up data 67
- Managing USB memory 67
- Viewing the USB memory status 68
- 12 Ordering supplies and 69
- 13 Maintenance 70
- Clearing memory 71
- Cleaning your machine 71
- Cleaning the scan unit 72
- Redistributing toner 73
- Replacing the print cartridge 73
- Cleaning the drum 74
- Maintenance Parts 75
- Replacing the ADF rubber pad 76
- 13.8 < 77
- 14 Troubleshooting 78
- Clearing paper jams 79
- In the optional tray 2 80
- In the paper exit area 81
- In the duplex unit area 82
- Tips for avoiding paper jams 83
- 14.7 < 84
- 14.8 < 85
- 14.9 < 86
- 14.10 < 87
- Solving other problems 88
- 14.12 < 89
- 14.13 < 90
- 14.14 < 91
- Copying problems 92
- Scanning problems 93
- Network Scan problems 93
- Fax problems 93
- Common Windows problems 94
- Common PostScript problems 95
- Common Linux problems 95
- 14.19 < 96
- Common Macintosh problems 97
- 15 Installing accessories 98
- 15.2 < 99
- 16 Specifications 100
- Facsimile specifications 101
- Software Section 104
- CONTENTS 105
- SCANNING 106
- USING YOUR PRINTER IN LINUX 106
- SHARING THE PRINTER LOCALLY 106
- USING UTILITY APPLICATIONS 106
- Installing Printer Software 108
- Next and skip to step 7 109
- Next and skip to step 9 110
- Custom Installation 111
- 3 Click Install Software 112
- Reinstalling Printer Software 113
- Removing Printer Software 114
- 2 Using SetIP 115
- Using SetIP 116
- 3 Basic Printing 117
- Printing to a file (PRN) 118
- Printer Settings 118
- Layout Tab 119
- Paper Tab 119
- Graphics Tab 120
- Extras Tab 121
- Using a Favorite Setting 122
- Using Help 122
- 4 Advanced Printing 123
- Printing Posters 124
- Printing Booklets 124
- Document 125
- Fitting Your Document to a 125
- Selected Paper Size 125
- Using Watermarks 126
- Using Overlays 127
- 5 Using Windows 128
- 6 Sharing the Printer 129
- 7 Using Utility Applications 130
- 8 Scanning 131
- Scanning 132
- Using Your Printer in 133
- Using the Unified Driver 135
- Configurator 135
- Scanners Configuration 136
- Ports Configuration 136
- Printing a Document 137
- Scanning a Document 138
- Using the Image Manager 139
- Using Your Printer with 141
- Setting Up the Printer 142
- Installable Options 143
- Printing 144
- Mac OS 10.4 145
- SOFTWARE SECTION 147
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