Epson PriorityFAX 2000 User's Guide Page 94
- Page / 148
- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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14.17 <
Troubleshooting>
Faxes are not
received
automatically.
• The receiving mode should be set to Fax.
• Make sure that there is paper in the tray.
• Check to see if the display shows any error
message. If it does, clear the problem.
The machine does
not send.
• Make sure that the original is loaded in the
ADF or on the scanner glass.
• Sending should show up on the display.
• Check the fax machine you are sending to,
to see if it can receive your fax.
The incoming fax
has blank spaces
or is of poor-
quality.
• The fax machine sending you the fax may be
faulty.
• A noisy phone line can cause line errors.
• Check your machine by making a copy.
• The print cartridge may be empty. Replace
the print cartridge, referring to page 13.4.
Some of the words
on an incoming fax
are stretched.
The fax machine sending you the fax had a
temporary document jam.
There are lines on
the originals you
send.
Check your scan unit for marks and clean it.
See page 13.3.
The machine dials
a number, but a
connection with the
other fax machine
fails.
The other fax machine may be turned off, out
of paper, or cannot answer incoming calls.
Speak with the other machine operator and ask
her/him to sort out the problem.
Faxes do not store
in memory.
There may not be enough memory space to
store the fax. If the display shows the Memory
Full message, delete from memory any faxes
you no longer need and then try again to store
the fax.
Blank areas
appear at the
bottom of each
page or on other
pages, with a small
strip of text at the
top.
You may have chosen the wrong paper
settings in the user option setting. For details
about paper settings, see page 5.8.
Condition Suggested solutions
Common Windows problems
Note
Refer to Microsoft Windows 2000/XP/Vista User Guide that came
with your PC for further information on Windows error messages.
Condition Suggested solutions
“File in Use”
message appears
during installation.
Exit all software applications. Remove all
software from the StartUp Group, then restart
Windows. Reinstall the printer driver.
“Error Writing to
LPTx” message
appears.
• Ensure that the cables are connected
correctly, the machine is on.
• If bi-directional communication is not turned
on in the driver, it will also cause this
message.
“General
Protection Fault”,
“Exception OE”,
“Spool32”, or
“Illegal Operation”
messages appear.
Close all other applications, reboot Windows
and try printing again.
“Fail To Print”, “A
printer timeout
error occurred.”
messages appear.
These messages may appear during printing.
Just keep waiting until the machine finishes
printing. If the message appears in standby
mode or after printing has been completed,
check the connection and/or whether an error
has occurred.
- 3300MFP 1
- User Guide 1
- 8. Scanning 4
- 9. Faxing 4
- 10. Fax setup 4
- 11. Using USB flash memory 4
- 13. Maintenance 5
- 14. Troubleshooting 5
- 15. Installing accessories 5
- 16. Specifications 5
- Electrical Safety Information 7
- Electrical Supply 7
- Disconnect Device 7
- Emergency Power Off 7
- Regulatory Information 9
- Illegal Copying 10
- For Fax Function 11
- OpenSSL License 12
- Original SSLeay License 13
- Environmental Compliance 14
- Others Countries 15
- EH&S Contact Information 15
- 1 Introduction 16
- Printer overview 17
- Control panel overview 18
- Finding more information 19
- Selecting a location 19
- 2 System setup 20
- Changing the display language 21
- Setting the date and time 21
- Changing the default mode 21
- Setting sounds 22
- Using the save modes 23
- Setting print job timeout 23
- 3 Software overview 24
- Printer driver features 25
- System requirements 25
- 3.3 < 26
- 4 Network setup 27
- Configuring TCP/IP 28
- Configuring EtherTalk 28
- Configuring 802.1x 28
- Setting Ethernet speed 29
- Loading originals and print 30
- Selecting print media 31
- 5.3 < 32
- 5.4 < 33
- Loading paper 34
- 5.6 < 35
- In the multi-purpose tray 36
- Selecting an output location 37
- Printing to the rear cover 38
- 6 Copying 39
- Using special copy features 40
- Poster copying 41
- ID card copying 41
- Setting copy timeout 42
- 7 Basic printing 43
- 8.2 < 45
- Scanning to a network client 46
- Scanning to Email 47
- Scanning to an FTP server 47
- Setting up Address Book 48
- Using Address Book entries 49
- Printing Address Book 50
- 9 Faxing 51
- Sending a fax automatically 52
- Sending a fax manually 52
- Receiving a fax 53
- 9.4 < 54
- Receiving faxes in memory 55
- Other ways to fax 56
- Sending a priority fax 57
- Forwarding faxes 57
- Sending a Fax from a PC 58
- Configuring PC Fax 59
- To send a PC Fax 59
- Remove a 60
- Add a new 60
- Phone entry 60
- 10 Fax setup 61
- Setting up Phone Book 62
- Speed dial numbers 63
- Group dial numbers 63
- Deleting a Phone Book entry 64
- Printing Phone Book 64
- 11 Using USB flash memory 65
- Customizing Scan to USB 66
- Backing up data 67
- Managing USB memory 67
- Viewing the USB memory status 68
- 12 Ordering supplies and 69
- 13 Maintenance 70
- Clearing memory 71
- Cleaning your machine 71
- Cleaning the scan unit 72
- Redistributing toner 73
- Replacing the print cartridge 73
- Cleaning the drum 74
- Maintenance Parts 75
- Replacing the ADF rubber pad 76
- 13.8 < 77
- 14 Troubleshooting 78
- Clearing paper jams 79
- In the optional tray 2 80
- In the paper exit area 81
- In the duplex unit area 82
- Tips for avoiding paper jams 83
- 14.7 < 84
- 14.8 < 85
- 14.9 < 86
- 14.10 < 87
- Solving other problems 88
- 14.12 < 89
- 14.13 < 90
- 14.14 < 91
- Copying problems 92
- Scanning problems 93
- Network Scan problems 93
- Fax problems 93
- Common Windows problems 94
- Common PostScript problems 95
- Common Linux problems 95
- 14.19 < 96
- Common Macintosh problems 97
- 15 Installing accessories 98
- 15.2 < 99
- 16 Specifications 100
- Facsimile specifications 101
- Software Section 104
- CONTENTS 105
- SCANNING 106
- USING YOUR PRINTER IN LINUX 106
- SHARING THE PRINTER LOCALLY 106
- USING UTILITY APPLICATIONS 106
- Installing Printer Software 108
- Next and skip to step 7 109
- Next and skip to step 9 110
- Custom Installation 111
- 3 Click Install Software 112
- Reinstalling Printer Software 113
- Removing Printer Software 114
- 2 Using SetIP 115
- Using SetIP 116
- 3 Basic Printing 117
- Printing to a file (PRN) 118
- Printer Settings 118
- Layout Tab 119
- Paper Tab 119
- Graphics Tab 120
- Extras Tab 121
- Using a Favorite Setting 122
- Using Help 122
- 4 Advanced Printing 123
- Printing Posters 124
- Printing Booklets 124
- Document 125
- Fitting Your Document to a 125
- Selected Paper Size 125
- Using Watermarks 126
- Using Overlays 127
- 5 Using Windows 128
- 6 Sharing the Printer 129
- 7 Using Utility Applications 130
- 8 Scanning 131
- Scanning 132
- Using Your Printer in 133
- Using the Unified Driver 135
- Configurator 135
- Scanners Configuration 136
- Ports Configuration 136
- Printing a Document 137
- Scanning a Document 138
- Using the Image Manager 139
- Using Your Printer with 141
- Setting Up the Printer 142
- Installable Options 143
- Printing 144
- Mac OS 10.4 145
- SOFTWARE SECTION 147
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