Epson WF-M1560 Quick Start Guide download pdf (Page 31)

Where to Get Help 31

■ If you connected a telephone or answering machine, make sure it is connected to the

EXT. port. Do not use a phone line splitter.

■ If you connected an answering machine, set the product to pick up on a higher

number of rings than the answering machine. See page 18.

Print Quality Problems

■ Make sure your paper is loaded printable side up (usually the whiter, brighter, or

glossy side).

■ For the best print quality, use EPSON papers (see page 4) and genuine EPSON ink

cartridges (see page 23).

■ Make sure the type of paper you loaded matches the paper type setting on the control

panel or in your printer software (see page 12).

■ If you notice light or dark bands across your printouts or they are too faint, run a

nozzle check (see page 21) to see if the print head needs cleaning.

■ If you notice jagged vertical lines, you may need to align the print head. See the online

User’s Guide for instructions.

■ The ink cartridge may be low on ink. Check your cartridge level (see page 22) and

replace the cartridge, if necessary (see page 24).

■ Clean the scanner glass with a soft, dry, lint-free cloth (paper towels are not

recommended), or use a small amount of glass cleaner on a soft cloth, if necessary. Do

not spray glass cleaner directly on the glass.

Where to Get Help

Epson Technical Support

Internet Support

Visit epson.com/support (U.S.) or epson.ca/support (Canada) where you can download

drivers, view manuals, get FAQs, or e-mail Epson.

Speak to a Support Representative

Before you call Epson for support, please have the following information ready:

■ Product name (WF-M1560)

■ Product serial number (located on the back of the product and under the scanner)

■ Proof of purchase (such as a store receipt) and date of purchase

■ Computer configuration

■ Description of the problem

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Epson WF-M1560 Quick Start Guide Page 31