Epson AcuLaser CX37DNF Guide User's Guide download pdf (Page 221)

Solving Other Problems

Symptom Cause Solution

Machine power is

not on.

The power cord is not correctly

plugged into the outlet.

Turn off the machine, confirm that the power cord is

correctly plugged into the outlet, and then turn on the

machine.

Something is wrong with the

outlet connected to the

machine.

Plug another electrical appliance into the outlet and see

whether it operates properly.

The power switch is not correctly

turned on (I position).

Turn the power switch off (O position), then turn it back to

the on (I position).

The machine is connected to an

outlet with a voltage or

frequency that does not match

the machine specifications.

Use a power source with the specifications listed in

Appendix, “Technical Specifications”.

The control panel

displays TONER

LOW much sooner

than expected.

One of the toner cartridges may

be defective.

Remove the toner cartridges and check for damage. If it is

damaged, replace it.

Printed with heavy toner

coverage.

See specifications in Appendix.

Cannot print the

machine status

list.

The tray is empty. Check that at least Tray 1 is loaded with media, in place, and

secure.

There is a media misfeed. Clear the media misfeed.

When the paper

type or paper size

for Tray 1 is

changed, Check

Fax Mode appears.

(Epson AcuLaser

CX37DNF only)

If a fax is received, it could not be

printed on paper of the currently

specified type or size. However,

copy and print operations can

be performed.

Press the Fax key, and then check the error details.

To print a received fax, change the paper type to PLAIN

PAPER and the paper size to A4, LEGAL, LETTER or 8 1/2 x 13

1/2.

Printing from a

USB memory

device is not

possible.

The file format (file extension) is

not one that can be printed.

Only files with the format (extension) for JPEG, TIFF, XPS or

PDF can be printed.

MEMORY DIRECT for the machine

is set to DISABLE.

Change the setting for the UTILITY menu/ADMIN.

MANAGEMENT/MEMORY DIRECT to ENABLE.

A public user is not specified for

user authentication.

Contact the administrator of this unit.

Epson AcuLaser CX37 Series Printer/Copier/Scanner User’s Guide

Troubleshooting 221

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