Epson AcuLaser CX37DNF Guide User's Guide Page 228
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- TROUBLESHOOTING
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Symptom Cause Solution
There are toner
smudges on the
back side of the
page (whether or
not it has been
duplexed).
The media path is dirty with
toner.
Print several blank sheets and the excess toner should
disappear.
One or more of the toner
cartridges are defective.
Remove the toner cartridges and check for damage. If it is
damaged, replace it.
One or more of the
photoconductor units is
defective.
Remove the photoconductor units and check for damage. If
it is damaged, replace it.
The media transfer roller is dirty. Clean the media transfer roller.
Contact your vendor or authorized service provider.
Abnormal areas
(white, black, or
color) appear in a
regular pattern.
The laser lens is dirty. Clean the laser lens.
A toner cartridge may be
defective.
Remove the toner cartridges with the color causing the
abnormal image. Replace it with a new toner cartridge.
One or more of the
photoconductor units is
defective.
Remove the photoconductor units and check for damage. If
it is damaged, replace it.
The exposure glass is dirty. Clean the exposure glass. For more details, refer to “Cleaning
the Machine” on page 191. If this does not solve the problem,
scan from the original glass.
Image defects.
The laser lens is dirty. Clean the laser lens.
A toner cartridge may be leaking. Remove the toner cartridges and check for damage. If it is
damaged, replace it.
A toner cartridge may be
defective.
Remove the toner cartridge with the color causing the
abnormal image.
Replace it with a new toner cartridge.
One or more of the
photoconductor units may be
defective.
Remove the photoconductor units and check for damage. If
it is damaged, replace it.
Epson AcuLaser CX37 Series Printer/Copier/Scanner User’s Guide
Troubleshooting 228
- Printer/Copier/Scanner 1
- User’s Guide 1
- Copyright Notice 2
- Copyright Notice 3 3
- About Adobe Color Profile 4
- Copyright Notice 5 5
- Copyright Notice 6 6
- Coated 2.1) 7
- Copyright Notice 8 8
- Copyright Notice 9 9
- Copyright Notice 10 10
- OpenSSL Statement 11
- Original SSLeay License 12
- Copyright Notice 13 13
- NetSNMP License 14
- Copyright Notice 15 15
- Copyright Notice 16 16
- Copyright Notice 17 17
- Kerberos 18
- Copyright Notice 19 19
- Copyright Notice 20 20
- WPA Supplicant 21
- Legal Restrictions on Copying 22
- Copyright Notice 23 23
- Contents 24
- Contents 25 25
- Contents 26 26
- Contents 27 27
- Contents 28 28
- Contents 29 29
- Introduction 30
- Part Names 31
- Introduction 32 32
- Rear View 33
- Software Disc 34
- Scanner Drivers 35
- Applications 35
- System Requirements 36
- Introduction 37 37
- Chapter 2 38
- About the Control Panel 38
- Display Indications 40
- Copy settings 41
- Main Screen (Scan Mode) 42
- Scan settings 43
- Print Screen 44
- TONER REMAINING 45
- REPORT/STATUS Menu 46
- Configuration Menu Overview 48
- MACHINE SETTING Menu 50
- PAPER SETUP Menu 52
- ADMIN. MANAGEMENT Menu 53
- COPY SETTING Menu 63
- REPORTING Menu 65
- SCAN SETTING Menu 66
- PS/PCL PRINT Menu 67
- PAPER MENU 68
- QUALITY MENU 69
- SYS DEFAULT MENU 82
- MEMORY PRINT Menu 86
- Media Handling 88
- Media Types 89
- Plain Paper (Recycled Paper) 90
- Thick Stock 91
- Envelope 92
- Media Handling 93 93
- Letterhead 94
- Postcard 94
- Media Handling 95 95
- Glossy Media 96
- Single Side Only 96
- Special Paper 97
- Media Handling 98 98
- Loading Media 99
- Tray 1 (Manual Feed Tray) 100
- Media Handling 101 101
- Media Handling 102 102
- 1. Pull out Tray 2 103
- Media Handling 104 104
- 6. Close Tray 2 105
- 1. Pull out Tray 3 106
- Media Handling 107 107
- Duplexing 108
- Media Handling 109 109
- Output Tray 110
- Media Storage 110
- Original Media 111
- Loading a Document 112
- Media Handling 113 113
- Media Handling 114 114
- Using the Printer Driver 115
- Printer Driver Settings 116
- Basic Tab 119
- Layout Tab 120
- Cover Page Tab 120
- Watermark/Overlay Tab 120
- Quality Tab 121
- Other Tab 122
- Memory Direct 123
- Memory Direct 124 124
- Using the Copier 125
- Selecting the Document Type 126
- Specifying the Zoom Ratio 127
- Making Advanced Copies 128
- Setting 2in1/4in1 Copying 129
- Setting a Copy Function 130
- Using the Copier 131 131
- Repeat Copying 132
- Poster Copying 133
- Using the Copier 134 134
- Using the Copier 135 135
- Using the Copier 136 136
- Using the Copier 137 137
- Using the Scanner 138
- Windows TWAIN Driver Settings 139
- Using the Scanner 140 140
- Windows WIA Driver Settings 141
- Using the Scanner 142 142
- Using the Scanner 143 143
- Using the Scanner 144 144
- Scanning With the Machine 145
- Specifying the Data Location 146
- Using the Scanner 147 147
- Using the Scanner 148 148
- Using the Scanner 149 149
- Searching the Address Book 150
- Searching an LDAP Server 151
- Using the Scanner 152 152
- Using the Scanner 153 153
- Registering/Editing Addresses 154
- Using the Scanner 155 155
- Using the Scanner 156 156
- Using the Scanner 157 157
- Using the Scanner 158 158
- Using the Scanner 159 159
- Using the Scanner 160 160
- Using the Scanner 161 161
- Selecting the Data Format 162
- Selecting the Scan Mode 163
- Selecting the Scan Density 163
- Specifying the Scan Sharpness 163
- Setting the Scan Size 164
- Setting the Scan Color 164
- Specifying the Subject 165
- Using the Scanner 166 166
- Chapter 8 167
- About Toner Cartridges 167
- Replacing a Toner Cartridge 169
- 12. Close the front cover 173
- 6. Close the front cover 183
- 5. Remove the fuser unit 185
- 6. Prepare a new fuser unit 185
- 7. Lift up the 2 levers 186
- 9. Push down the 2 levers 186
- 12. Lift up the two levers 187
- Maintenance 189
- Maintenance 190 190
- Cleaning the Machine 191
- Media Rollers 192
- 4. Close the tray 193
- 3. Close the tray 194
- 1. Pull out the tray 194
- Maintenance 195 195
- 1. Open the ADF feed cover 196
- 3. Close the ADF feed cover 196
- Cleaning the Laser Lens 197
- 4. Close the tray 2 198
- Maintenance 199 199
- Maintenance 200 200
- Maintenance 201 201
- Troubleshooting 202
- Clearing Media Misfeeds 203
- Troubleshooting 204 204
- Troubleshooting 205 205
- 3. Close the right door 206
- Troubleshooting 207 207
- Troubleshooting 209 209
- Troubleshooting 210 210
- Troubleshooting 211 211
- 7. Close Tray 3 212
- 4. Remove any misfed media 213
- 5. Close the ADF cover 213
- 6. Close the ADF feed cover 214
- Troubleshooting 216 216
- Troubleshooting 217 217
- 6. Push down the 2 levers 218
- 7. Close the right door 218
- Troubleshooting 219 219
- Troubleshooting 220 220
- Solving Other Problems 221
- Troubleshooting 222 222
- Troubleshooting 223 223
- Troubleshooting 224 224
- Troubleshooting 225 225
- Troubleshooting 226 226
- Troubleshooting 227 227
- Troubleshooting 228 228
- Troubleshooting 229 229
- Status Messages 230
- Error Messages 231
- Troubleshooting 232 232
- Troubleshooting 233 233
- Troubleshooting 234 234
- Service Messages 235
- Installing Accessories 236
- Installing a DIMM 237
- Hard Disk Drive (C12C824511) 239
- 2. Remove the rear cover 240
- 4. Open the cover 240
- Appendix 245
- Appendix 246 246
- Appendix 247 247
- Where To Get Help 248
- Where To Get Help 249 249
- Help for Users in Europe 250
- Help for Users in Taiwan 250
- Help for Users in Australia 251
- Help for Users in Singapore 252
- Help for Users in Thailand 252
- Help for Users in Vietnam 253
- Help for Users in Indonesia 253
- Epson Service Center 254
- Help for Users in Hong Kong 255
- Help for Users in Malaysia 255
- Help for Users in India 256
- Helpline 257
- Where To Get Help 258 258
- Index 259 259
- Index 260 260
- Index 261 261
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