Epson AcuLaser C9300 User Manual Page 200
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Appendix B
Where To Get Help
Contacting Customer Support
Before Contacting Epson
If your Epson product is not operating properly and you cannot solve the problem using the
troubleshooting information in your product documentation, contact customer support services for
assistance. If customer support for your area is not listed below, contact the dealer where you
purchased your product.
Customer support will be able to help you much more quickly if you give them the following
information:
❏ Product serial number
(The serial number label is usually on the back of the product.)
❏ Product model
❏ Product software version
(Click About, Version Info, or similar button in the product software.)
❏ Brand and model of your computer
❏ Your computer operating system name and version
❏ Names and versions of the software applications you normally use with your product
Help for Users in Europe
Check your Pan-European Warranty Document for information on how to contact Epson
Customer support.
Help for Users in Singapore
Sources of information, support, and services available from Epson Singapore are:
Epson AcuLaser C9300 Series User's Guide
Where To Get Help 200
- User’s Guide 1
- Copyright and Trademarks 2
- Operating System Versions 4
- Contents 5
- Contents 6 6
- Contents 7 7
- Contents 8 8
- Contents 9 9
- Contents 10 10
- Contents 11 11
- Safety Instructions 12
- Safety Instructions 13 13
- Safety Instructions 14 14
- Using the printer 15
- Safety Instructions 16 16
- Handling consumable products 17
- Safety Information 18
- Internal laser radiation 19
- Ozone safety 19
- Getting to Know Your Printer 20
- Rear view 21
- Inside the printer 21
- Control panel 23
- Consumable products 25
- Where to Find Information 26
- Printer Features 26
- Sort function 27
- Printing Tasks 28
- Printing Tasks 29 29
- Printing Tasks 31 31
- Printing Tasks 32 32
- Printing Tasks 33 33
- Output tray 34
- Available labels 35
- Available paper source 35
- Printer driver settings 35
- Envelopes 36
- Thick paper 38
- Coated paper 39
- Custom paper size 39
- Cancelling a Print Job 41
- Setting the Print Quality 41
- Using the Automatic setting 42
- Using the Advanced setting 42
- Customizing print settings 43
- Toner Save mode 44
- Printing Tasks 45 45
- Setting the Advanced Layout 46
- Modifying the print layout 47
- Resizing printouts 48
- Printing watermarks 49
- Printing headers and footers 50
- Printing with an overlay 51
- Creating an overlay 52
- Printing an overlaid document 53
- Printing Tasks 54 54
- Printing a overlaid document 55
- Printing Tasks 56 56
- Printing Tasks 57 57
- Printing Tasks 58 58
- Sending the print job 59
- Using the Control Panel 60
- Control Panel Menus 62
- System Information Menu 65
- Tray Menu 65
- Emulation Menu 66
- Printing Menu 67
- Setup Menu 70
- Reset Menu 73
- Quick Print JobMenu 74
- ConfidentialJobMenu 74
- Clock Menu 74
- Parallel Menu 75
- USB Menu 76
- Network Menu 77
- AUX Menu 78
- PCL Menu 78
- PS3 Menu 79
- ESCP2 Menu 81
- I239X Menu 85
- Password Config Menu 87
- Energy Saver Menu 88
- Support Menu 90
- Bookmark Menu 90
- Canceling Printing 107
- Interrupting Printing 108
- Installing Options 110
- Installing Options 111 111
- Installing Options 112 112
- Installing Options 113 113
- Installing Options 114 114
- Installing Options 115 115
- Installing Options 116 116
- Installing Options 117 117
- Installing Options 118 118
- Installing Options 119 119
- Installing Options 120 120
- Duplex Unit 121
- Installing Options 122 122
- Installing Options 123 123
- Memory Module 124
- Installing Options 125 125
- Installing Options 126 126
- Removing a memory module 127
- Interface Card 128
- CompactFlash Memory 129
- * CompactFlash memory slot 130
- Installing Options 131 131
- Installing Options 132 132
- Replacing Consumable Products 133
- Chapter 6 135
- Cleaning the Printer 135
- Lower paper cassette 136
- Cleaning the exposure window 137
- Caution: 142
- 11. Close cover G 143
- Transporting the Printer 144
- For short distances 145
- Troubleshooting 147
- Troubleshooting 148 148
- 4. Close cover A 149
- 1. Remove the stack of paper 150
- Troubleshooting 151 151
- Troubleshooting 152 152
- Troubleshooting 153 153
- Troubleshooting 154 154
- Operational Problems 155
- Troubleshooting 156 156
- Printout Problems 157
- Printout is garbled 158
- Color Printing Problems 159
- Print Quality Problems 160
- Troubleshooting 161 161
- Toner smudges 162
- Troubleshooting 163 163
- Print quality decreased 164
- Memory Problems 165
- Paper Handling Problems 165
- Problems Using Options 166
- Correcting USB Problems 167
- Windows operating system 168
- Printer software installation 168
- Status and Error Messages 169
- The printer does not print 170
- (Macintosh only) 170
- Troubleshooting 171 171
- Troubleshooting 172 172
- About the Printer Software 173
- Making Extended Settings 174
- Making Optional Settings 174
- Using EPSON Status Monitor 175
- Detailed Status 177
- Replacement Parts Information 178
- Job Information 179
- Notice Settings 181
- Order Online 182
- System requirements 183
- Computer system requirements 184
- For Mac OS X users 187
- Selecting the printer 188
- Using the PCL6 printer driver 190
- Technical Specifications 191
- Printable area 192
- Environmental 194
- Mechanical 195
- Electrical 195
- Standard and approvals 195
- Interfaces 196
- Printer Stand 197
- CompactFlash memory 198
- Memory modules 198
- Parallel Interface Card 198
- Toner Cartridge 199
- Photoconductor Unit 199
- Waste Toner Collector 199
- Where To Get Help 200
- Help for Users in Thailand 201
- Help for Users in Vietnam 201
- Help for Users in Indonesia 202
- Help for Users in Hong Kong 203
- Help for Users in Malaysia 204
- Help for Users in India 204
- Epson India Regional Offices: 205
- Helpline 205
- Where To Get Help 206 206
- Index 207 207
- Index 208 208
- Index 209 209
- Index 210 210
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