Epson B 500DN User Manual download pdf (Page 123)

B-300/B-500DN User’s Guide

Troubleshooting 123

❏ If the test page does not print, you may have a problem with your printer. Try the suggestions

in the following section.

& See “The Printer Does Not Print” on page 140.

Running a printer operation check (for B-300 users)

New :Depends on model

If you are unable to determine the source of the problem, run a printer operation check to help you

determine whether the problem comes from the printer or your computer.

To run a printer operation check, follow these steps.

1. Make sure both the printer and computer are turned off.

2. Disconnect the cable from the interface connector of the printer.

3. Make sure that A4 size paper is loaded in the front paper cassette.

4. Hold down the ) Paper/Cancel button and press the P Power button to turn on the printer.

When the printer turns on, release both the buttons.

A test page prints showing a firmware version and a nozzle check pattern. If the pattern has gaps,

you need to clean the print head.

& See “Cleaning the Print Head” on page 109.

❏ If the test page prints, the problem probably lies in your software settings, the cable, or your

computer. It is also possible that your software may not be installed correctly. Try uninstalling

your software and reinstalling it.

& See “Uninstalling the Printer Software” on page 17.

❏ If the test page does not print, you may have a problem with your printer. Try the suggestions

in the following section.

& See “The Printer Does Not Print” on page 140.

1 2 ... 118 119 120 121 122 123 124 125 126 127 128 ... 167 168

No comments

Epson B 500DN User Manual Page 123