Epson A251B User's Guide download pdf (Page 77)

Solving challenges,

Version 5.0.1 Inepro B.V. http://www.inepro.com

c) The on-board COM4 I/O chips could be defective.

d) Ensure that COM4 is enabled in the CMOS setup, and data is written to

COM4 in the application.

I tested my network, it works OK, so why is the LAN on the till not functioning

properly?

1) Really make sure, your network functions fine from the network outlet of the

PosPRO till.

2) If it does, call the Inepro Helpdesk, it could be one of these problems:

a) Check if the LAN driver is installed properly. (Please refer to the LAN driver

installation).

b) Check if there are any IRQ conflicts.

c) Check if the RJ45 twinspare cable is properly connected.

d) Check if the 6pin Lan cable is properly connected between 9000PB0710

secondary I/O board CN2 and mainboard J20.

e) The 9000PB0710 secondary I/O board could be defective.

f) The on board LAN chip could be defective.

Why are COM1, COM2 and/or LPT1 not functioning properly?

1) Call the Inepro Helpdesk, it could be one of these problems:

a) Check if the I/O ports are enabled in the CMOS setup.

b) Check if there are any IRQ conflicts.

c) Check if the 60pin I/O bus cable is properly connected.

d) The 9000PB0700 primary I/O board could be defective.

e) The mainboard could be defective.

I have tested my cash drawer in another till, it works, so why is the cash drawer

not functioning properly in this till?

1) Make sure the cash drawer does work on another till, if so call the Inepro

Helpdesk, it could be one of these problems:

a) Make sure the pin assignment matches between the cash drawer and the

RJ11 cash drawer port.

b) Check if the 60pin I/O bus cable is properly connected.

c) Check that the 10PIN cable is properly connected between 9000PB0700

primary I/O board CON12 and 9000PB0710 secondary I/O board CN8.

d) The 9000PB0700 primary I/O board or 9000PB0710 secondary I/O board

could be defective.

e) The mainboard could be defective.

I have tested my USB device on another PC, it works, so why is my USB device

not functioning properly on the till?

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Epson A251B User's Guide Page 77