Epson TM-U925 User Manual download pdf (Page 39)

Troubleshooting 3-3

The printer sounds like it is printing, but nothing is printed.

The ribbon cassette may not be installed properly. See the

instructions in Chapter 1.

The ribbon may be worn out. Replace the ribbon cassette as

described in Chapter 1.

The printout is faint.

The ribbon may be worn out. Replace the ribbon cassette as

described in Chapter 1.

A line of dots is missing in the printout.

The print head may be damaged. Stop printing and contact your

dealer or a qualified service person.

Paper handling problems

Slip paper or personal checks are not fed properly or become jammed

frequently.

The paper roll is not installed properly. Remove and reinstall the

paper roll as described in Chapter 1.

Paper is jammed inside the printer.

To clear a paper jam, follow the steps below:

1. Turn the printer off and open the printer cover.

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Epson TM-U925 User Manual Page 39