Epson ACULASER M8000 User's Guide Page 197
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USB connections
USB cables or connections can sometimes be the source of USB problems.
For best results, you should connect the printer directly to the computer’s USB port. If you must use
multiple USB hubs, we recommend that you connect the printer to the first-tier hub.
Windows operating system
Your computer must be a model pre-installed with Windows Vista, Vista x64, XP, XP x64, 2000,
Server 2008, Server 2008 x64, Server 2003, or Server 2003 x64, or a model that was pre-installed with
Windows 2000, Server 2003, or Server 2003 x64, and upgraded to Windows Vista, Vista x64, XP, XP
x64, Server 2008, or Server 2008 x64. You may not be able to install or run the USB printer driver on
a computer that does not meet these specifications or that is not equipped with a built-in USB port.
For details about your computer, contact your dealer.
Printer software installation
Incorrect or incomplete software installation can lead to USB problems. Take note of the following
and perform the recommended checks to ensure proper installation.
Checking printer software installation
When using Windows Vista, Vista x64, XP, XP x64, 2000, Server 2008, Server 2008 x64, Server 2003,
or Server 2003 x64, you must follow the steps in the Setup Guide packed with the printer to install
the printer software. Otherwise, Microsoft’s Universal driver may be installed instead. To check if
the Universal driver has been installed, follow the steps below.
1. Open the Printers folder, then right-click the icon of your printer.
2. Click Printing Preferences on the shortcut menu that appears, then right-click anywhere in the
driver.
If About is displayed in the shortcut menu that appears, click it. If a message box with the words
“Unidrv Printer Driver” appears, you must reinstall the printer software as described in the Setup
Guide. If About is not displayed, the printer software has been installed correctly.
EPSON AcuLaser M8000 Series User's Guide
Troubleshooting 197
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- User’s Guide 1
- Copyright and Trademarks 2
- Operating System Versions 4
- Contents 5
- Contents 6 6
- Contents 7 7
- Contents 8 8
- Contents 9 9
- Contents 10 10
- Contents 11 11
- Contents 12 12
- Safety Instructions 13
- Safety Instructions 14 14
- Safety Instructions 15 15
- Safety Instructions 16 16
- Safety Instructions 17 17
- Using the printer 18
- Safety Instructions 19 19
- Handling the consumables 20
- Safety Information 21
- Printer location 22
- Getting to Know Your Printer 23
- Rear view 24
- Inside the printer 25
- Control panel 25
- Where to Find Information 27
- Printer Features 28
- Security printing 29
- Printing Tasks 30
- Printing Tasks 31 31
- Printing Tasks 32 32
- Printing Tasks 35 35
- Printing Tasks 36 36
- Printing Tasks 37 37
- Printing Tasks 39 39
- Envelopes 40
- Thick paper 41
- Transparencies 42
- Custom paper size 42
- Cancelling a Print Job 43
- Setting the Print Quality 44
- Using the Advanced setting 45
- Customizing print settings 46
- Toner Save mode 47
- Setting the Advanced Layout 48
- Output settings 49
- Modifying the print layout 50
- Resizing printouts 51
- Printing watermarks 52
- Making a new watermark 53
- Printing headers and footers 54
- Printing with an overlay 55
- Printing Tasks 56 56
- Printing an overlaid document 57
- Printing Tasks 58 58
- Printing a overlaid document 59
- Printing Tasks 60 60
- Printing Tasks 61 61
- Sending the print job 62
- Printing Tasks 63 63
- Using the Control Panel 64
- Control Panel Menus 66
- System Information Menu 68
- Tray Menu 69
- Emulation Menu 69
- Printing Menu 70
- Setup Menu 72
- Reset Menu 76
- Quick Print Job Menu 77
- Confidential Job Menu 77
- Clock Menu 77
- Parallel Menu 78
- USB Menu 79
- Network Menu 80
- AUX Menu 81
- PCL Menu 81
- PS3 Menu 82
- Text Detection 83
- PDF Page Size 83
- ESCP2 Menu 84
- I239X Menu 88
- Password Config Menu 90
- Support Menu 90
- Bookmark Menu 91
- Canceling Printing 106
- Using the Reset menu 107
- Installing Options 108
- Installing Options 109 109
- Caution: 110
- Installing Options 111 111
- Installing Options 113 113
- 11. Open the MP tray 114
- Installing Options 115 115
- Installing Options 116 116
- Installing Options 117 117
- Duplex Unit 118
- Installing Options 119 119
- Removing the Duplex Unit 120
- Installing the Stacker 121
- 2. Open cover B 122
- Installing Options 123 123
- Installing Options 124 124
- Installing Options 125 125
- Installing Options 126 126
- Removing the Stacker 127
- Installing Options 129 129
- Installing Options 130 130
- Memory Module 131
- Installing a memory module 132
- Warning: 133
- Installing Options 134 134
- Installing Options 135 135
- Installing Options 136 136
- Removing a memory module 137
- Interface Card 138
- Installing Options 139 139
- CompactFlash Memory 140
- Installing Options 141 141
- Installing Options 143 143
- Installing Options 144 144
- Installing Options 145 145
- Installing Options 146 146
- Replacing Consumable Products 147
- Chapter 6 148
- Cleaning the Printer 148
- Cleaning the pickup roller 149
- * pickup roller 150
- Standard lower paper cassette 151
- 2. Remove the tray cover 152
- 4. Replace the tray cover 152
- Transporting the Printer 153
- For short distances 154
- Troubleshooting 156
- Paper Jam A (Cover A) 157
- Troubleshooting 158 158
- Troubleshooting 159 159
- 5. Close cover A 160
- Paper Jam B A (Cover B or A) 161
- Troubleshooting 163 163
- 5. Open cover A 164
- Troubleshooting 165 165
- Troubleshooting 166 166
- 9. Close cover A 167
- 1. Open the MP tray 168
- 3. Open cover A 169
- Troubleshooting 170 170
- Troubleshooting 171 171
- 7. Close cover A 172
- Troubleshooting 173 173
- Troubleshooting 174 174
- 4. Open cover A 175
- Troubleshooting 176 176
- Troubleshooting 177 177
- Troubleshooting 178 178
- 11. Close the MP tray 179
- Troubleshooting 180 180
- 14. Close cover A 181
- Troubleshooting 182 182
- Paper Jam STK (Stacker) 183
- 3. Close the Stacker cover 184
- Operational Problems 185
- Troubleshooting 186 186
- Troubleshooting 187 187
- Printout Problems 188
- Print Quality Problems 189
- Troubleshooting 190 190
- Toner smudges 191
- Troubleshooting 192 192
- Print quality decreased 193
- Memory Problems 194
- Paper Handling Problems 194
- Problems Using Options 195
- Correcting USB Problems 196
- USB connections 197
- Windows operating system 197
- Printer software installation 197
- Status and Error Messages 198
- The printer does not print 199
- (Macintosh only) 199
- Troubleshooting 200 200
- Troubleshooting 201 201
- Troubleshooting 203 203
- Chapter 8 204
- Using the Printer Driver 204
- Making Extended Settings 205
- Making Optional Settings 205
- Using EPSON Status Monitor 206
- Detailed Status 209
- Replacement Parts Information 210
- Job Information 211
- Notice Settings 213
- Order Online 214
- Chapter 9 217
- System Requirements 217
- Selecting the printer 222
- For Mac OS X users 225
- About the PCL Printer Driver 226
- Updating the printer driver 228
- Technical Specifications 229
- Printable area 230
- Environmental 232
- Mechanical 232
- Interfaces 233
- USB interface 234
- Ethernet interface 234
- Optional paper cassette unit 234
- Memory modules 235
- CompactFlash memory 236
- A4 Stacker 236
- Where To Get Help 237
- Help for Users in Singapore 238
- Help for Users in Thailand 239
- Help for Users in Vietnam 239
- Help for Users in Indonesia 239
- Epson Hotline 240
- Epson Service Center 240
- Help for Users in Hong Kong 241
- Help for Users in Malaysia 241
- Help for Users in India 242
- Helpline 243
- Where To Get Help 244 244
- Index 245 245
- Index 246 246
- Index 247 247
- Index 248 248
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