Epson C11C560031BS Datasheet download pdf (Page 109)

Chapter 6 Problem Solver 109

Printing or printout quality problems

The printer is on but it doesn’t print.

Cause What to do

The interface cable is broken or

twisted.

Check that the interface cable is not

broken or twisted. If you have another

interface cable, replace the cable and

check whether the printer works

correctly.

The printer is not connected

directly to your computer.

When you use a printer changer, printer

buffer, or a extension cable, the printer

does not print correctly due to the

combination of these devices. Make sure

that the printer works correctly when it

is connected to your computer without

these devices.

The printer driver is not

installed correctly.

Check that the printer driver is installed

properly. If necessary, reinstall the

printer driver.

Paperisjammedortheribbon

or guard mechanism is stuck.

Turn the printer off, open the printer

cover and remove the jammed paper or

things that are stuck. To eject the

jammed paper, see “Clearing Paper

Jams” on page 119.

The USB setting is incorrect. Confirm the USB setting is correct. See

“Correcting USB Problems” on page 115

for details.

The printer is hung-up

(stopping in abnormal

situations).

Turn the printer off and wait for a while.

Then, turn the printer on again, and start

printing.

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Epson C11C560031BS Datasheet Page 109