Epson AcuLaser M2010D User's Guide

User’s GuideNPD3240-00Downloaded from ManualsPrinter.com Manuals

Copyright and Trademarks 10General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respect

Troubleshooting 100*The additional driver for Windows XP x64 and Server 2003 x64 can be used on Windows XP Service Pack 2, Windows 2003 Service Pack 1

Troubleshooting 101ResetExplanation:The printer’s current interface has been reset and the buffer has been cleared. However, other interfaces are stil

Troubleshooting 102Cover OpenExplanation:The cover on the printer is open.Close the cover.Print Data ErrorExplanation:The print data is deleted becaus

Troubleshooting 103Installed Toner Cartridge is Not a Genuine EPSON ProductExplanation:The installed toner cartridge is not a genuine EPSON product. I

Troubleshooting 104Insufficient Memory for Current TaskExplanation:The printer has insufficient memory to execute the current task.Press the Start/Sto

Troubleshooting 105Toner Cartridge Memory ErrorExplanation:A memory read/write error has occurred.Reset the toner cartridge or replace it to a new one

Troubleshooting 106Canceling PrintingPress the + Cancel Job button on the printer‘s control panel.To cancel a print job before it is sent from your co

Troubleshooting 107The printer does not print correctly in the PostScript modeThe printer does not printThe printer driver or printer that you need to

Troubleshooting 108The font on the printout is different from that on the screenThe printer fonts cannot be installedThe edges of texts and/or images

Troubleshooting 109The printer does not print normally via the network interface (only for the DN model)For Windows users onlyThe Data Format setting

Operating System Versions 11Operating System VersionsIn this manual, the following abbreviations are used.Windows refers to Windows Vista, XP, Vista x

Troubleshooting 110An undefined error occurs (Macintosh only)Printing in the PCL6/PCL5 Mode ProblemsThe problems listed in this section are those that

Troubleshooting 111The edges of texts and/or images are not smoothThe EPSON Screen Fonts are not installed. The screen fonts must be installed on the

About the Printer Software for Windows 112Chapter 7 About the Printer Software for WindowsUsing the Printer Driver The printer driver is the software

About the Printer Software for Windows 113Printing a status sheetTo confirm the current status of the printer, print a status sheet from the printer d

About the Printer Software for Windows 114❏ If the genuine EPSON toner cartridge is not used, the level indicator and the alert icon showing the remai

About the Printer Software for Windows 1153. Click Custom Install.Note:❏ See the Network Guide for information on installing EPSON Status Monitor on a

About the Printer Software for Windows 116Accessing EPSON Status MonitorRight-click the EPSON Status Monitor tray icon on the taskbar, then select the

About the Printer Software for Windows 117Note for Windows XP users:EPSON Status Monitor is not available when printing from a Remote Desktop connecti

About the Printer Software for Windows 118Consumables InformationNote:The remaining service life of the toner cartridge is displayed only if the genui

About the Printer Software for Windows 119Job InformationNote for Windows XP users:Shared Windows XP LPR connections and shared Windows XP Standard TC

Safety Instructions 12Safety InstructionsSafetyWarnings, Cautions, and NoteswWarningsmust be followed carefully to avoid bodily injury.cCautionsmust b

About the Printer Software for Windows 120The Job Information tab is available when the following connections are used:Server and Client Environments:

About the Printer Software for Windows 121Notice Settingsa. Monitor the printer status check box:When this check box is selected, EPSON Status Monitor

About the Printer Software for Windows 122Note for Windows Vista users:When Allow monitoring of the shared printers check box is selected, the User Ac

About the Printer Software for Windows 123Note:If you do not register the URL when you install Epson Status monitor, you cannot order online. If neces

About the Printer Software for Windows 1245. Click the Printer Model tab, select your printer’s icon.6. If you wish to uninstall only utility, click t

About the Printer Software for Windows 125Setting the clientsSee “With Windows Vista, Vista x64, XP, XP x64, or 2000” on page 129.Note:❏ When sharing

About the Printer Software for Windows 1263. For a Windows Vista, Vista x64, XP, XP x64, Server 2003, or Server 2003 x64 print server, select Share th

About the Printer Software for Windows 127On the Windows XP, XP x64, 2000, Server 2003, or Server 2003 x64 print serverClick Additional Drivers.Select

About the Printer Software for Windows 128*The additional driver for Windows XP x64 and Server 2003 x64 can be used on Windows XP Service Pack 2, Wind

About the Printer Software for Windows 129Setting up clientsThis section describes how to install the printer driver by accessing the shared printer o

Safety Instructions 13❏ Be careful not to touch the fuser, which is marked CAUTION HOT SURFACE or the surrounding areas. If the printer has been in us

About the Printer Software for Windows 1302. For Windows 2000, double-click the Add Printer icon, then click Next.For Windows XP or XP x64 click Add a

About the Printer Software for Windows 131For Windows XP or XP x64, select Browse for a printer.For Windows Vista or Vista x64, click Select a shared

About the Printer Software for Windows 132❏ If the printer driver is installed in the client beforehand, you need to select either the new printer dri

About the Printer Software for Windows 1332. Insert the CD-ROM, type the appropriate drive and folder names in which the printer driver for clients is

About the Printer Software for Macintosh 134Chapter 8 About the Printer Software for MacintoshUsing the Printer DriverThe printer driver is the softwa

About the Printer Software for Macintosh 135Open the Print dialog box and select Printer Settings from the drop-down list, then select the Extended Se

About the Printer Software for Macintosh 136*You can also access any of the menus by clicking the appropriate tab on each information window.Detailed

About the Printer Software for Macintosh 137Consumables InformationNote:The remaining service life of the toner cartridge is displayed only if the gen

About the Printer Software for Macintosh 138Notice Settingsa. Job Name: Displays the user’s print job names. Other user’s print jobs are displayed as

About the Printer Software for Macintosh 139Uninstalling the Printer SoftwareFor Mac OS X users1. Quit all applications on the computer.2. Insert the

Safety Instructions 14❏ Be careful not to scratch the surface of the drum. When you remove the photoconductor unit from the printer, always place it o

About the Printer Software for Macintosh 140Sharing the Printer on a NetworkSharing the PrinterThis section describes how to share the printer on an A

About the PostScript Printer Driver 141Chapter 9 About the PostScript Printer DriverSystem RequirementsPrinter hardware requirementsNote:Add more memo

About the PostScript Printer Driver 142Note:To use binary data, Epson recommends that you use AppleTalk for the printer’s network connection. If you u

About the PostScript Printer Driver 1436. Click Have Disk and specify the following path for the CD-ROM. If your CD-ROM drive is D:, the path will be

About the PostScript Printer Driver 1446. Select USB as the port the printer is connected to, then click Next.7. Click Have Disk and specify the follo

About the PostScript Printer Driver 1459. Click Have Disk in the Add Printer Wizard and specify the following path for the CD-ROM. If your CD-ROM driv

About the PostScript Printer Driver 146For Mac OS X usersNote:Make sure that Printer Setup Utility (for Mac OS X 10.3 and 10.4) or Print Center (for M

About the PostScript Printer Driver 1471. Open the Applications folder, open the Utilities folder, then double-click Printer Setup Utility (for Mac OS

About the PostScript Printer Driver 148Note for IP Printing users, USB or Bonjour (Rendezvous) users:Select your printer from the Printer list, then s

About the PCL6/PCL5 Printer Driver 149Chapter 10 About the PCL6/PCL5 Printer DriverAbout the PCL ModeHardware requirementsYour printer must meet the f

Safety Instructions 15❏ When connecting this product to a computer or other device with a cable, ensure the correct orientation of the connectors. Eac

About the PCL6/PCL5 Printer Driver 150For Windows Vista x64For Windows XP or 2000For Windows XP x64 or 2003 Server x64Using the PCL6/PCL5 Printer Driv

About the PCL6/PCL5 Printer Driver 151Installing the PCL6 printer driverNote:❏ Installing the printer software for Windows XP or 2000 may require admi

About the PCL6/PCL5 Printer Driver 152Note:If you want to change the settings, you can access the PCL6 printer driver by clicking Document Default.Acc

Technical Specifications 153Appendix A Technical SpecificationsPaperSince the quality of any particular brand or type of paper may be changed by the m

Technical Specifications 154❏ Labels that peel easily or labels that do not cover the backing sheet completely❏ Coated paper or special surface-colore

Technical Specifications 155PrinterGeneral*1Printing speed varies by paper source or other conditions.Printing method: Laser beam scanning and dry ele

Technical Specifications 156Environmental*The recommended environment is 15 to 28 °C (59 to 82 °F) and 20 to 70 % RH.MechanicalElectrical*Values repre

Technical Specifications 157Australian model:InterfacesUSB interfaceUSB 2.0 High Speed modeNote:❏ Only computers equipped with a USB connector and run

Technical Specifications 158Options and Consumable ProductsOptional paper cassette unit* This product conforms to CE marking requirements in accordanc

Technical Specifications 159Toner cartridge*1This product conforms to CE marking requirements in accordance with EC Directive 2004/108/EC.*2Return ton

Safety Instructions 16Safety InformationPower cordcCaution:❏ Be sure the AC power cord meets the relevant local safety standards.Use only the power co

Customer Support 160Appendix B Customer SupportContacting Customer SupportBefore Contacting EpsonIf your Epson product is not operating properly and y

Customer Support 161Your DealerDon’t forget that your dealer can often help identify and resolve problems. The dealer should always be the first call

Customer Support 162❏ Product usage questions or problem❏ Enquiries on repair service and warrantyHelp for Users in ThailandNew :For all productsConta

Customer Support 163Epson Hotline❏ Sales enquiries and product information❏ Technical supportEpson Service CenterPhone (62) 21-572 4350Fax (62) 21-572

Customer Support 164Help for Users in Hong KongTo obtain technical support as well as other after-sales services, users are welcome to contact Epson H

Customer Support 165Epson Helpdesk❏ Sales enquiries and product information (Infoline)❏ Enquiries on repair services & warranty, product usage and

Customer Support 166HelplineFor Service, Product info or to order a cartridge - 18004250011 (9AM - 9PM) - This is a Toll-free number.For Service (CDMA

Index 167AAvailable paper, 153CCanceling printing, 106Consumable productsReplacing, 64Consumablesspecifications (cartridge), 159Contacting Epson,

Index 168Overlayhow to create (Windows), 51how to print (Windows), 53how to use (Windows), 51PPaperavailable paper, 153printable area, 154Special

Index 169operational problems, 90options, 97paper handling problems, 96PCL6/PCL5 mode, 110PostScript 3 mode, 106print quality problems, 93USB prob

Safety Instructions 17Ozone safetyOzone emissionOzone gas is generated by laser printers as a by-product of the printing process. Ozone is produced on

Getting to Know Your Printer 18Chapter 1 Getting to Know Your PrinterWhere to Find InformationSetup GuideProvides you with information on assembling t

Getting to Know Your Printer 19Printer PartsFront viewa. top cover (cover A)b. control panelc. standard lower paper cassetted. MP tray (Multi-Purpose

Contents 2Copyright and TrademarksOperating System VersionsSafety InstructionsSafety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Getting to Know Your Printer 20DN modela. rear coverb. AC inletc. power switchd. option covere. parallel interface connector (only for the D model)f.

Getting to Know Your Printer 21Inside the printera. fuser unitb. photoconductor unitc. toner cartridged. developer unitDownloaded from ManualsPrinter.

Getting to Know Your Printer 22Control panela. Information button Prints status sheets when the Error light is off and no warning is indicated. Prints

Getting to Know Your Printer 23Options and Consumable ProductsOptionsYou can add to your printer’s capabilities by installing any of the following opt

Getting to Know Your Printer 24❏ Return toner cartridges are not sold in some areas.Downloaded from ManualsPrinter.com Manuals

Printing Tasks 25Chapter 2 Printing TasksLoading Paper into Your PrinterThis section describes how to load paper. If you use special media such as tra

Printing Tasks 262. Slide the paper guides outward to accommodate the paper you are loading.3. Load a stack of the desired paper on the center of the

Printing Tasks 27a. limit tab4. Raise the stopper.Note:When you use the paper that is longer than A4 size, do not raise the stopper. To prevent printo

Printing Tasks 282. Pinch the tab and slide the paper guides to the size of paper.3. Load a stack of the desired paper on the center of the paper cass

Printing Tasks 294. Insert the loaded paper cassette back into the unit.5. Raise the stopper.Note:When you use the paper that is longer than A4 size,

Contents 3Custom paper size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Printing Tasks 30Note:Since the quality of any particular brand or type of media may be changed by the manufacturer at any time, EPSON cannot guarante

Printing Tasks 31Available paper source:❏ MP trayPrinter driver settings:Note:❏ Set the envelope with the printable surface facing up.❏ Depending on t

Printing Tasks 32Semi-thick paperAvailable paper source:❏ MP tray❏ Standard lower paper cassette❏ Optional paper cassettePrinter driver settings:Trans

Printing Tasks 33Note:Depending on the quality of the non-standard size paper, the printing environment, or the printing procedure, the paper might sk

Printing Tasks 34From the computerFor Windows usersDouble-click your printer’s icon on the taskbar. Select the job in the list, then click Cancel from

Printing Tasks 352. Select Automatic, then choose desired printing quality.3. Click OK.For Mac OS X users1. Open the Print dialog box.2. Select Printe

Printing Tasks 363. Select Automatic, then choose the resolution from the drop-down list.Using the Advanced settingFor Windows users1. Click the Basic

Printing Tasks 372. Select Advanced. Then select the most appropriate setting from the list according to the type of document or image you want to pri

Printing Tasks 383. Select Advanced, then click More Settings.4. Set the appropriate setting in the Advanced dialog box.When you choose a predefined s

Printing Tasks 392. Select Printer Settings from the drop-down list, and select Basic Settings tab.3. Select Advanced, then click More Settings.4. Mak

Contents 4For short distances. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Printing Tasks 402. Click Save or Save As in the Presets.3. Type a name for your custom settings in the Name box, then click OK.Your settings will app

Printing Tasks 412. Select the Duplex check box, then select Left, Top, or Right as the binding position.3. If you want to make detailed settings, cli

Printing Tasks 423. Select the Duplex check box, then select Left, Top, or Right as the binding position.4. If you want to make detailed settings, cli

Printing Tasks 433. If you want to make detailed settings, click More Settings. The Print Layout Settings dialog box appears.4. Make appropriate setti

Printing Tasks 444. Click Print.Note:The Layout settings are a standard feature of Mac OS X.Resizing printoutsThis function allows you to enlarge or r

Printing Tasks 455. Click OK.For Mac OS X usersNote:❏ The enlarging or reducing rate is automatically specified according to the paper size you select

Printing Tasks 462. Select a watermark that you want to use from the Watermark drop-down list.3. If you want to make detailed settings, click Watermar

Printing Tasks 473. Click Stamp Function.4. Select the Watermark check box, then click Watermark Settings.5. Select a watermark from the Watermark dro

Printing Tasks 48❏ To remove the saved watermark, select it from the List box, then click Delete. After removing it, be sure to click OK to close the

Printing Tasks 497. If you select Add Text, type the watermark text, select the Font and Style, then click OK on the Edit Text dialog box. If you sele

Contents 5Feed jam when using the optional paper cassette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97An installed option

Printing Tasks 502. Select the Header/Footer check box, then click Header/Footer Settings.3. Select the items from the drop-down list.Note:If you sele

Printing Tasks 513. Click Stamp Function.4. Select the Header/Footer check box, then click Header/Footer Settings.5. Select the items from the drop-do

Printing Tasks 523. Click the Advanced Layout tab.4. Select the Form Overlay check box.5. Select Create Overlay Data, then click More Settings. The Cr

Printing Tasks 53Printing an overlaid documentYou can select the registered form data from the Paper Source drop-down list on the Basic Settings tab.

Printing Tasks 54Printing Web Pages to Fit Your Paper SizeThis function allows you to make Web pages fit to your paper size when printing. Install EPS

Installing Options 55Chapter 3 Installing OptionsOptional Paper Cassette UnitFor details about the paper types and sizes that you can use with the opt

Installing Options 56D modelDN model*OFFcCaution:Make sure to unplug the power cord from the printer to prevent getting an electrical shock.2. Careful

Installing Options 573. Carefully, grasp the printer at the position indicated below and lift it carefully.4. Align the corners of the printer and the

Installing Options 585. Pull the paper cassette out from the unit.6. Turn the lever to the position as shown below to lock the optional paper cassette

Installing Options 599. Plug the printer’s power cord into an electrical outlet.10. Turn on the printer.To confirm that the option is installed correc

Contents 6Detailed Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Installing Options 601. Turn the printer off and unplug the power cord.*OFFcCaution:Make sure to unplug the power cord from the printer to prevent get

Installing Options 613. Remove the option cover.4. Identify the memory slot. The position is shown below.a. memory slot5. Push a white stopper until i

Installing Options 626. Insert the memory module into the memory slot until it stops.7. Slide the white stopper back toward you to lock the memory mod

Installing Options 63Note for Windows users:If EPSON Status Monitor is not installed, you have to make settings manually in the printer driver. See “M

Replacing Consumable Products 64Chapter 4 Replacing Consumable ProductsPrecautions During ReplacementAlways observe the following handling precautions

Replacing Consumable Products 65❏ The toner cartridge is not an independent unit that you install directly into the printer. The cartridge needs to be

Replacing Consumable Products 66cCaution:❏ You must completely open the printer cover when replacing the toner cartridge; otherwise, you may damage th

Cleaning and Transporting the Printer 67Chapter 5 Cleaning and Transporting the PrinterCleaning the PrinterThe printer needs only minimal cleaning. If

Cleaning and Transporting the Printer 682. Pull the paper cassette unit out and remove the papers.3. Gently wipe the rubber parts of the pickup roller

Cleaning and Transporting the Printer 69Cleaning inside the printer1. Open the top cover and MP tray.2. Remove the developer unit containing the toner

Contents 7Installing the PostScript printer driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145Selecting

Cleaning and Transporting the Printer 70wWarning:Be careful not to touch the fuser, which is marked CAUTION HOT SURFACE, or the surrounding areas. If

Cleaning and Transporting the Printer 714. Wipe paper dust and marks from the metal roller inside the printer with a dry and soft cloth as shown below

Cleaning and Transporting the Printer 726. Insert the photoconductor unit slowly all the way in.7. Insert the developer unit containing the toner cart

Cleaning and Transporting the Printer 73Transporting the PrinterFinding a place for the printerWhen relocating the printer, always choose a location t

Cleaning and Transporting the Printer 74❏ Keep the entire computer and printer system away from potential sources of interference, such as loudspeaker

Cleaning and Transporting the Printer 75For short distancesAlways pay attention to the following handling precautions when you need to move the printe

Troubleshooting 76Chapter 6 TroubleshootingClearing Jammed PaperIf paper becomes jammed in the printer, the EPSON Status Monitor provides alert messag

Troubleshooting 77Paper Jam around the standard lower cassette1. Remove the standard paper cassette, gently pull any sheets of paper out, and reinstal

Troubleshooting 782. Remove the standard paper cassette, gently pull any sheets of paper out, and reinstall the paper cassette.Paper Jam in the 250-sh

Troubleshooting 792. Reinstall the paper cassettes.Paper Jam inside the printer1. Open the top cover and MP tray.2. Remove the developer unit containi

Contents 8Help for Users in Vietnam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162Help

Troubleshooting 803. Put your finger into the hole of the outer green knob on each side of the photoconductor unit. Then, pull the photoconductor unit

Troubleshooting 81cCaution:❏ Never touch the developing roller that is exposed after removing the protecting cover; otherwise, print quality may decli

Troubleshooting 825. Insert the photoconductor unit slowly all the way in.6. Insert the developer unit containing the toner cartridge slowly all the w

Troubleshooting 83Paper Jam around the MP tray1. Remove the paper on the subtray, then bring the subtray back into the MP tray.cCaution:Even if you se

Troubleshooting 843. Remove the developer unit containing the toner cartridge.4. Put your finger into the hole of the outer green knob on each side of

Troubleshooting 85cCaution:❏ Never touch the developing roller that is exposed after removing the protecting cover; otherwise, print quality may decli

Troubleshooting 866. Insert the photoconductor unit slowly all the way in.7. Insert the developer unit containing the toner cartridge slowly all the w

Troubleshooting 87Note:For details about loading papers, see “MP tray” on page 25.Paper Jam around the rear cover1. Open the rear cover.2. Pull the gr

Troubleshooting 883. Close the rear cover.4. Open and close the top cover.Paper Jam around the DM tray1. Remove the standard paper cassette.Downloaded

Troubleshooting 892. From the rear view, push the DM tray and gently pull any sheets of paper out.Note:Do not touch any metal part except the green le

Copyright and Trademarks 9Copyright and TrademarksNo part of this publication may be reproduced, stored in a retrieval system, or transmitted in any f

Troubleshooting 90Printing a Status SheetTo confirm the current status of the printer, and that the options are installed correctly, print a status sh

Troubleshooting 91The optional product is not availableThe remaining service life of the toner cartridge is not updated (For Windows users only)Printo

Troubleshooting 92Printout is garbledNote:If a status sheet does not print correctly, your printer may be damaged. Contact your dealer or a qualified

Troubleshooting 93Print Quality ProblemsThe background is dark or dirtyWhite dots appear in the printoutPrint quality or tone is unevenA vertical line

Troubleshooting 94Toner smudgesAreas are missing in the printed imageCompletely blank pages are outputCause What to doYour paper may be moist or damp.

Troubleshooting 95The printed image is light or faintThe non-printed side of the page is dirtyPrint quality decreasedThe toner cartridge may be near t

Troubleshooting 96Memory ProblemsInsufficient memory for current taskInsufficient memory to print all copiesPaper Handling ProblemsPaper does not feed

Troubleshooting 97Problems Using OptionsTo confirm your options are installed correctly, print a status sheet. See “Printing a Status Sheet” on page 9

Troubleshooting 98USB connectionsUSB cables or connections can sometimes be the source of USB problems. For best results, you should connect the print

Troubleshooting 99Note:For Windows 2000, if the Digital Signature Not Found dialog box appears during the installation process, click Yes. If you clic