Epson AcuLaser M2010D User's Guide Page 160
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Customer Support 160
Appendix B
Customer Support
Contacting Customer Support
Before Contacting Epson
If your Epson product is not operating properly and you cannot solve the problem using the
troubleshooting information in your product documentation, contact customer support services
for assistance. If customer support for your area is not listed below, contact the dealer where you
purchased your product.
Customer support will be able to help you much more quickly if you give them the following
information:
❏ Product serial number
(The serial number label is usually on the back of the product.)
❏ Product model
❏ Product software version
(Click About, Version Info, or similar button in the product software.)
❏ Brand and model of your computer
❏ Your computer operating system name and version
❏ Names and versions of the software applications you normally use with your product
Help for Users in Europe
Check your Pan-European Warranty Document for information on how to contact EPSON
Customer support.
Help for Users in Australia
Epson Australia wishes to provide you with a high level of customer service. In addition to your
product documentation, we provide the following sources for obtaining information:
Downloaded from ManualsPrinter.com Manuals
- User’s Guide 1
- Contents 2
- Copyright and Trademarks 9
- Copyright and Trademarks 10 10
- Operating System Versions 11
- Safety Instructions 12
- Important Safety Instructions 14
- When using the printer 15
- Safety Information 16
- Power On/Off Cautions 17
- Getting to Know Your Printer 18
- Printer Parts 19
- Inside the printer 21
- Control panel 22
- Consumable products 23
- Printing Tasks 25
- Lower Paper Cassette Unit 27
- Envelopes 30
- Thick paper 31
- Semi-thick paper 32
- Transparencies 32
- Custom paper size 32
- Cancelling a Print Job 33
- Setting the Print Quality 34
- Using the Advanced setting 36
- Customizing print settings 38
- Saving your settings 39
- Setting the Advanced Layout 40
- Modifying the print layout 42
- Resizing printouts 44
- Printing watermarks 45
- Making a new watermark 47
- Printing headers and footers 49
- Printing with an overlay 51
- Printing an overlaid document 53
- Installing Options 55
- Installing Options 58 58
- Memory Module 59
- Installing Options 61 61
- 3. Remove the option cover 61
- Removing a memory module 63
- Replacing Consumable Products 64
- Chapter 5 67
- Cleaning the Printer 67
- Cleaning inside the printer 69
- Transporting the Printer 73
- For long distances 74
- For short distances 75
- Troubleshooting 76
- Troubleshooting 77 77
- Troubleshooting 78 78
- Paper Jam inside the printer 79
- Paper Jam around the MP tray 83
- Troubleshooting 87 87
- 1. Open the rear cover 87
- Paper Jam around the DM tray 88
- Printing a Status Sheet 90
- Operational Problems 90
- Printout Problems 91
- Printout is garbled 92
- Print Quality Problems 93
- Toner smudges 94
- Print quality decreased 95
- Memory Problems 96
- Paper Handling Problems 96
- Problems Using Options 97
- Correcting USB Problems 97
- USB connections 98
- Windows operating system 98
- Printer software installation 98
- Status and Error Lights 100
- Troubleshooting 101 101
- Troubleshooting 102 102
- Troubleshooting 103 103
- Troubleshooting 104 104
- Troubleshooting 105 105
- Canceling Printing 106
- The printer does not print 107
- Troubleshooting 108 108
- DN model) 109
- Troubleshooting 111 111
- Chapter 7 112
- Using the Printer Driver 112
- Printing a status sheet 113
- Changing the Printer Settings 113
- Making Extended Settings 113
- Making Optional Settings 113
- Using EPSON Status Monitor 114
- Detailed Status 117
- Consumables Information 118
- Job Information 119
- Notice Settings 121
- Order Online 122
- Sharing the printer 124
- Using an additional driver 125
- Click Additional Drivers 127
- Setting up clients 129
- Client’s OS Folder Name 133
- Chapter 8 134
- For Mac OS X users 139
- Sharing the Printer 140
- Chapter 9 141
- System Requirements 141
- Selecting the printer 146
- Chapter 10 149
- About the PCL Mode 149
- For Windows Vista x64 150
- For Windows XP or 2000 150
- Updating the printer driver 152
- Technical Specifications 153
- Printable area 154
- Technical Specifications 155 155
- Environmental 156
- Mechanical 156
- Electrical 156
- Standard and approvals 156
- Interfaces 157
- Optional paper cassette unit 158
- Memory modules 158
- Toner cartridge 159
- Customer Support 160
- Help for Users in Singapore 161
- Help for Users in Thailand 162
- Help for Users in Vietnam 162
- Help for Users in Indonesia 162
- Epson Hotline 163
- Epson Service Center 163
- Help for Users in Hong Kong 164
- Help for Users in Malaysia 164
- Help for Users in India 165
- Helpline 166
- Index 167 167
- Index 168 168
- Index 169 169
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