Epson Stylus Pro 7710 User's Guide Page 102
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Feeding or ejecting troubles
Cause What to do
Unable to feed or eject paper.
Is the paper loaded in the right position?
Refer to the following for the correct position to load the paper.
See “Paper Handling” on page 28
If the paper is loaded correctly, check the condition of the paper that you are using.
Is the paper loaded vertically?
Single sheets should always be loaded vertically. If they are loaded horizontally, the
paper is not recognized and an error occurs.
See “Supported Media” on page 28
Is the paper creased or folded?
Do not use old paper or paper with folds in it. Always use new paper.
Is the paper damp?
Do not use paper that is damp. Also, Epson special media should be left in the bag
until you intend to use it. If it is left out for a long time the paper curls up and gets
damp so that it does not feed properly.
Is the paper wavy or slack?
Single sheet paper becomes wavy or slack due to changes in temperature or humidity
which may result in the printer being unable to recognize the paper size correctly. In
this case, flatten the paper before loading it in the printer.
Is the paper too thick or too thin?
Check that the paper is a specification that can be used with this printer. For
information about the paper types and appropriate settings for printing on paper
from other manufacturers or when using a raster image processor (RIP), please refer to
the handling instructions for the paper, or contact the retailer of the paper or the
manufacturer of the RIP.
Are you using the printer at normal room temperature?
Epson special media should be used at normal room temperature (temperature:15 to
25°C, humidity: 40 to 60%).
Is the paper jammed in the printer?
Open the front cover of the printer and check that there are no paper jams or foreign
objects in the printer. If there is a paper jam, remove the paper while referring to the
following.
See “To remove jammed paper, follow the steps below:” on page 103
Unable to rewind the roll paper.
Is the status of the printer after the paper cut but in the READY state?
Rewinds the roll paper automatically when pressing the
button in the waiting
mode after cutting the paper. If you use the optional Auto Take-up Reel Unit, the
printer does not rewind the paper.
Epson Stylus Pro 7700/7710/9700/9710 User’s Guide
Problem Solver
102
- User’s Guide 1
- Copyrights and Trademarks 2
- Contents 3
- Safety Instructions 6
- When using this product 7
- When handling the ink 8
- Introduction 9
- Printer Parts 10
- The Control Panel 11
- 7. Menu button ( ) 12
- 8. OK button ( ) 12
- 9. Paper Cut button ( ) 12
- 10. Paper Secure button ( ) 12
- 1. Messages 13
- 2. Paper Source icon 13
- 4. Roll Paper Margin icon 13
- 5. Roll Paper Counter icon 14
- 6. Ink cartridge status icon 14
- 7. Maintenance tank icon 14
- Menu Mode 15
- 1. Select a menu 16
- Menu list 18
- Details of Menu mode 20
- TEST PRINT 22
- MAINTENANCE 22
- PRINTER STATUS 23
- PAPER SETUP 24
- CUSTOM PAPER SETUP 25
- HEAD ALIGNMENT 26
- NETWORK SETUP 26
- OPTIONS SETUP 26
- Maintenance Mode 27
- Paper Handling 28
- Using Roll Paper 29
- Cutting the roll paper 33
- Removing the roll paper 34
- Using Cut Sheet Media 36
- Loading cut sheet A3 size or 37
- Ejecting Paper 39
- Using the paper basket and 40
- When feeding paper backward 41
- Storing the paper basket 43
- Using Auto Take-up Reel Unit 44
- (For Epson Stylus Pro 44
- 9700/9710 only) 44
- Control box 45
- Winding paper forward 45
- Winding paper backward 46
- Taking up your prints 47
- Removing paper after take-up 47
- Printable area 50
- Print Settings 52
- Making the paper settings 53
- Selecting the paper size 54
- Basic Settings 55
- Checking the printer status 57
- When problem occurs during 57
- Canceling Printing 58
- Changing the Black Ink 59
- Maintenance 62
- Notes for after printing 63
- Notes for storing the paper 63
- Replacing Ink Cartridges 64
- Using the printer driver 65
- About ink cartridges 66
- Replacing ink cartridges 67
- Replacing the 68
- Maintenance Tank 68
- Replacing the Cutter 70
- Adjusting the Print Head 72
- Nozzle check 73
- Head cleaning 75
- Power cleaning 77
- Automatic maintenance 78
- Print head alignment 79
- Cleaning the Printer 82
- Keeping the Printer 84
- Transporting the Printer 85
- Setting up the printer after 86
- Troubleshooting 94
- Problem Solver 100
- Feeding or ejecting troubles 102
- Other troubles 105
- Using the Printer 106
- Software (Windows) 106
- Accessing the Printer 107
- From the Printer icon 108
- Getting Information 109
- Through Online Help 109
- Using the Printer Utilities 110
- Using EPSON Status Monitor 3 111
- Viewing information in EPSON 112
- Status Monitor 3 112
- Using Monitoring Preferences 112
- Uninstalling the Printer 113
- Software 113
- (Mac OS X) 115
- EPSON Printer Utility3 116
- EPSON StatusMonitor 116
- EPSON LFP Remote Panel 2 116
- Using Printer Utilities 118
- Using EPSON StatusMonitor 119
- EPSON icon on the desk top 121
- Variety of Printings 123
- For Mac OS X 124
- Black-and-White Printing 126
- Borderless Printing 129
- Application settings 130
- Printer driver settings 130
- Enlarge or Reduce Size 134
- Printing 134
- For Mac OS X 10.4 to 10.5 135
- Fit to Roll Paper Width 136
- (Windows only) 136
- For Windows 137
- Pages Per Sheet Printing 138
- Poster Printing 139
- Joining the sheets together 141
- Printing on Custom Paper 144
- Banner Printing on Roll 147
- 89 to 1118 mm 148
- Epson Stylus Pro 7700/7710: 148
- 89 to 610 mm 148
- Paper height 127 to 15000 mm 148
- Printing with Non-Epson 150
- Paper thickness Platen Gap 151
- Thick paper Wider 151
- Normal paper Standard 151
- Thin paper Narrow 151
- Customize the Items of 153
- Saving as a custom media 154
- Menu arrangement 155
- Exporting or Importing 156
- Using Layout Manager 157
- Printing with Layout Manager 158
- Using Color Management 159
- Color management by Driver 160
- ICM (Windows only) 160
- Color management by Host ICM 162
- (Windows) 162
- Color management by 163
- ColorSync (Mac OS X) 163
- Paper Information 166
- Roll paper 167
- Cut sheet 174
- Where To Get Help 176
- Help for Users in Europe 177
- Help for Users in Australia 177
- Help for Users in Singapore 178
- Help for Users in Thailand 178
- Help for Users in Vietnam 178
- Help for Users in Indonesia 178
- Help for Users in Hong Kong 179
- Help for Users in Malaysia 179
- Help for Users in India 179
- Epson India Regional Offices: 180
- Helpline 180
- Product Information 181
- Printer Specifications 182
- Electrical 183
- Ink cartridges 183
- Environmental 184
- Interface 185
- Standards and Approvals 185
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