Epson Stylus Pro 7710 User's Guide Page 96
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- Table of contents
- TROUBLESHOOTING
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Cause What to do
The printer stops printing.
Is the status of print queue "paused"? (Windows)
If you stop printing or the printer stops printing because of some troubles, the status
of print queue becomes "paused". You cannot print in this condition.
Double-click the printer icon in the Printers folder, and select Pause Printing from the
Printer menu to clear the check box.
Is the status in the Print Center or Printer Setup Utility "Pausing"? (Mac OS X)
For Mac OS X 10.3.9 to 10.4:
If you click Stop Jobs in the Printer Setup Utility, the printer does not start printing
until it is released.
1. Double-click the Applications folder, and then double-click the Utility folder. Then,
double-click the Printer Setup Utility icon.
2. Double-click the printer that is pausing.
3. Click the job that is paused, and then click Start Jobs.
If the Print Center or Printer Setup Utility is displayed in the Dock, you can follow the
steps below.
1. In the Dock, click the Print Center or Printer Setup Utility icon.
2. Double-click the printer that is pausing.
3. Click the job that is paused, and then click Start Jobs.
For Mac OS X 10.5:
If you click Stop Jobs in the Printer & Fax, the printer does not start printing until it is
released.
1. Double-click the Applications folder, and then double-click the System
Preferences folder. Then, double-click the Printer & Fax icon.
2. Double-click the printer that is pausing.
3. Click the job that is paused, and then click Start Jobs.
Your trouble is not listed here.
Decide whether the trouble is caused by the printer driver or the application
software.
Perform a test print from the printer driver so you can tell that the connection between
the printer and computer is correct and the printer driver settings are correct.
1. Make sure that the printer is in the READY state, and set a sheet of A4 or larger.
2. From the Start menu, open the Printers and Faxes or Printer folder.
3. Right-click the target printer icon, and select Properties.
4. In the General tab, click the Print Test Page button.
After a while the printer starts to print a test page.
❏ If the test page is printed correctly, the connection between the printer and
computer is correct. Go to the next section.
❏ If the test page is not printed correctly, check the items above again.
See “You cannot print (because the printer does not work)” on page 94
* "Driver Version" shown on the test page is the version of the driver installed in
Windows. It is not the Epson printer driver version that you installed.
Epson Stylus Pro 7700/7710/9700/9710 User’s Guide
Problem Solver
96
- User’s Guide 1
- Copyrights and Trademarks 2
- Contents 3
- Safety Instructions 6
- When using this product 7
- When handling the ink 8
- Introduction 9
- Printer Parts 10
- The Control Panel 11
- 7. Menu button ( ) 12
- 8. OK button ( ) 12
- 9. Paper Cut button ( ) 12
- 10. Paper Secure button ( ) 12
- 1. Messages 13
- 2. Paper Source icon 13
- 4. Roll Paper Margin icon 13
- 5. Roll Paper Counter icon 14
- 6. Ink cartridge status icon 14
- 7. Maintenance tank icon 14
- Menu Mode 15
- 1. Select a menu 16
- Menu list 18
- Details of Menu mode 20
- TEST PRINT 22
- MAINTENANCE 22
- PRINTER STATUS 23
- PAPER SETUP 24
- CUSTOM PAPER SETUP 25
- HEAD ALIGNMENT 26
- NETWORK SETUP 26
- OPTIONS SETUP 26
- Maintenance Mode 27
- Paper Handling 28
- Using Roll Paper 29
- Cutting the roll paper 33
- Removing the roll paper 34
- Using Cut Sheet Media 36
- Loading cut sheet A3 size or 37
- Ejecting Paper 39
- Using the paper basket and 40
- When feeding paper backward 41
- Storing the paper basket 43
- Using Auto Take-up Reel Unit 44
- (For Epson Stylus Pro 44
- 9700/9710 only) 44
- Control box 45
- Winding paper forward 45
- Winding paper backward 46
- Taking up your prints 47
- Removing paper after take-up 47
- Printable area 50
- Print Settings 52
- Making the paper settings 53
- Selecting the paper size 54
- Basic Settings 55
- Checking the printer status 57
- When problem occurs during 57
- Canceling Printing 58
- Changing the Black Ink 59
- Maintenance 62
- Notes for after printing 63
- Notes for storing the paper 63
- Replacing Ink Cartridges 64
- Using the printer driver 65
- About ink cartridges 66
- Replacing ink cartridges 67
- Replacing the 68
- Maintenance Tank 68
- Replacing the Cutter 70
- Adjusting the Print Head 72
- Nozzle check 73
- Head cleaning 75
- Power cleaning 77
- Automatic maintenance 78
- Print head alignment 79
- Cleaning the Printer 82
- Keeping the Printer 84
- Transporting the Printer 85
- Setting up the printer after 86
- Troubleshooting 94
- Problem Solver 100
- Feeding or ejecting troubles 102
- Other troubles 105
- Using the Printer 106
- Software (Windows) 106
- Accessing the Printer 107
- From the Printer icon 108
- Getting Information 109
- Through Online Help 109
- Using the Printer Utilities 110
- Using EPSON Status Monitor 3 111
- Viewing information in EPSON 112
- Status Monitor 3 112
- Using Monitoring Preferences 112
- Uninstalling the Printer 113
- Software 113
- (Mac OS X) 115
- EPSON Printer Utility3 116
- EPSON StatusMonitor 116
- EPSON LFP Remote Panel 2 116
- Using Printer Utilities 118
- Using EPSON StatusMonitor 119
- EPSON icon on the desk top 121
- Variety of Printings 123
- For Mac OS X 124
- Black-and-White Printing 126
- Borderless Printing 129
- Application settings 130
- Printer driver settings 130
- Enlarge or Reduce Size 134
- Printing 134
- For Mac OS X 10.4 to 10.5 135
- Fit to Roll Paper Width 136
- (Windows only) 136
- For Windows 137
- Pages Per Sheet Printing 138
- Poster Printing 139
- Joining the sheets together 141
- Printing on Custom Paper 144
- Banner Printing on Roll 147
- 89 to 1118 mm 148
- Epson Stylus Pro 7700/7710: 148
- 89 to 610 mm 148
- Paper height 127 to 15000 mm 148
- Printing with Non-Epson 150
- Paper thickness Platen Gap 151
- Thick paper Wider 151
- Normal paper Standard 151
- Thin paper Narrow 151
- Customize the Items of 153
- Saving as a custom media 154
- Menu arrangement 155
- Exporting or Importing 156
- Using Layout Manager 157
- Printing with Layout Manager 158
- Using Color Management 159
- Color management by Driver 160
- ICM (Windows only) 160
- Color management by Host ICM 162
- (Windows) 162
- Color management by 163
- ColorSync (Mac OS X) 163
- Paper Information 166
- Roll paper 167
- Cut sheet 174
- Where To Get Help 176
- Help for Users in Europe 177
- Help for Users in Australia 177
- Help for Users in Singapore 178
- Help for Users in Thailand 178
- Help for Users in Vietnam 178
- Help for Users in Indonesia 178
- Help for Users in Hong Kong 179
- Help for Users in Malaysia 179
- Help for Users in India 179
- Epson India Regional Offices: 180
- Helpline 180
- Product Information 181
- Printer Specifications 182
- Electrical 183
- Ink cartridges 183
- Environmental 184
- Interface 185
- Standards and Approvals 185
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